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| The capacity to get things done with the help of others |
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| is the process of sending and receiving meaning through the uses of symbols with meaning |
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| fully understood by the reciever |
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| presents the message that cause the other person to support it |
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| earns trust respect and integrity in yh eyes of others |
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| anything that interferes with communication |
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| distorted message that seems more favorable to the recipient |
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| the pathway through which a comm moves |
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| words comm a message that contradicts the actions body language or appearance of the ccomm |
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| to think ones culture is superior to others |
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| involves openly sharing honest and compelete information about org and workplace affairs |
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| managers provide financial information about their about the company |
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| helps the source of message understand what he or she really means |
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| telling someone how your feel about their performance |
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| disagreement over an issue of substance or emotional antagonism |
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| disagreement over goals, resources, rewards, policies, procedures, job assignment |
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| results from feelings of anger , distrust, dislike, fear, and resentment, an personality clashes |
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| is constructive and helps task performance |
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| is destructive and hurts task performance |
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| the removal of substantive and emotional conflict |
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| withdrawal , to pretend conflict doesn't exist |
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| plays down ,differences highlights similarities , smoothing |
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| uses force, superior skill, or domination to win conflict, authoritative |
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| when each party of the conflict gives something up of value to the other |
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| working through conflict so every one wins, problem solving |
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| on one achieves their true desires and the underlying conflict remains |
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| the conflict is resolved to everyone's benefit |
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| one party achieves its desires and the other party does not |
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| is the process of making joint decisions when the parties involved have different preferences |
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| in negotiation are concerned with outcomes |
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| in negotiation are concerned with the ways people work together |
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| resolves issues of substance while maintaining a positive process |
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| is the space between one party's minimum reservation point and the other party's maximum reservation point |
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| neutral party tries to help conflicting parties improve communication to resolve a dispute |
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| a neutral third party issues a binding decisions to resolve a dispute |
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| designated by the organization to listen to complaints and disputes in an attempt to resolve them |
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