Term
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Definition
| when the intended meaning of the sender is identical to the interpreted meaning of the receiver |
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Term
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Definition
| if communication occurs at a minimum resource cost |
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Term
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Definition
| if communication gets someone to support the message |
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Term
| communication barriers of collaboration include |
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Definition
self reliance
limited contacts
fear of sharing with strangers
power loss |
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Term
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Definition
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Term
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Definition
-sender's intention
-receiver's interpratation |
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Term
| current trend in communication is that... |
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Definition
| the intention doesnt equal the interpretation |
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Term
| definition of communication |
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Definition
| transfer of message with meaning |
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Term
| percent of intentions that are interpreted correctly |
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Definition
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Term
| steps of communication... |
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Definition
encode intent
choose channel
interpret
encode interpretation
choose channel
decode interpretation
encode refined intention
choose channel
refine interpretation by decoding |
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Term
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Definition
| your background etc. that creates a frame of mind |
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Term
| low richness communication qualities |
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Definition
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Term
| high richness communication qualities |
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Definition
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Term
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Definition
| immediate feedback, nonverbal clues included (grateful/forceful etc) |
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Term
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Definition
| documentation, careful and thoughtful communication |
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Term
| steps in listening process |
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Definition
perception
interpretation
evaluation
action |
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Term
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Definition
| listening step that seperates facts from opinions and judges objectively |
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Term
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Definition
| step in listening process that filters that message using a frame of reference |
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Term
| qualities of active listeners |
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Definition
in attention
eye contact
body posture leaning forward
affirmative actions (head nods) |
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Term
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Definition
| intellectual identification with or vicarious experiencing of the feelings, thoughts, or attitudes of another |
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Term
the mouth operates at _______ WPM
the brain operates at ________ WPM |
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Definition
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Term
| listeners retain approx. _________ of that they listen to |
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Definition
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Term
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Definition
| narcissistic and empathetic |
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Term
| non verbal communication can be... |
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Definition
intentional/unintentional
accurate or inaccurate |
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Term
| functions of non verbal communication |
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Definition
complement and illustrate
reinforce and accentuate
replace and substitute
control and regulate
contradict |
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Term
| significance of nonverbal communication |
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Definition
-people rely on nonverbal comm. more than verbal comm.
-non verbal communication lingers longer
-more significance is given to non verbal communication |
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Term
| constructive feedback guidelines include |
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Definition
give it directly
make is specific
give it when the receiver is willing and able to accept it
make sure its valid
give it in small doses |
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Term
| accommodations or smoothing conflict style |
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Definition
| playing down the conflict and seeking harmony among parties |
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Term
| avoidance or withdrawal conflict style |
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Definition
| denying the existance of conflict and hiding ones true feelings |
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Term
| collaboration or problem solving conflict style |
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Definition
| searching for a solution that meets each others needs |
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Term
| competition or authoritative command conflict style |
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Definition
| forcing a solution to impose one's will on the other party |
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