Term
| Productivity: Effienciency |
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Definition
| measures input, how well resources used |
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Term
| Productivity: Effectiveness |
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Definition
| measures output as a goal/objective |
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Term
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Definition
| directs and enhances performance of others |
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Term
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Definition
| managers in non profits or gov. |
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Term
| Levels of managers: Supervisor |
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Definition
| "team leaders" leads others who are not managers |
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Term
| Levels of managers: Middle Managers |
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Definition
| What you normally think of as a manager. Leads large divisions made of smaller units. |
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Term
| Levels of managers: Top Managers |
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Definition
| President, vice prez, CEO. Lead all or large part |
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Term
| Types of managers: Line Managers |
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Definition
| on the front lines, interact w/ employees daily |
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Term
| Types of managers: Staff Managers |
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Definition
| Support workers with their tech skills. |
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Term
| Types of managers: Functional Managers |
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Definition
| expertise in a single area. |
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Term
| Types of managers: General Managers |
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Definition
| has many of the other types of manager's responsibilities |
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Term
| Managers: Upside down pyramid |
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Definition
| clients and customers> operating workers> mid level and team leaders> top managers |
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Term
| Management Process, name the 4 Functions |
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Definition
| Planning, Organizing, Leading, Controlling |
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Term
| Management Process Functions: Planning |
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Definition
| psychological process to determine activities for objectives and goals |
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Term
| Management Process Functions: Organizing |
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Definition
| coordinating financial, physical, and human resources |
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Term
| Management Process Functions: Leading |
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Definition
| motivating others with enthusiasm and deidication |
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Term
| Management Process Functions: Controlling |
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Definition
| keeping track of performance and correcting if necessary. Important in a changing/ unpredictable environment. |
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Term
| Management Roles and Activities, name 3 and their sub categories |
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Definition
Interpersonal: Leader, Figurehead, Liaison.
Informational: Disseminator, Spokesperson, Monitor.
Decisional Roles: Resource Allocator, Disturbance Handler, Negotiator, Entrepreneur. |
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Term
| Management Roles and Activities: Interpersonal definition and 3 sub sections |
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Definition
How managers communicate.
Leader: motivates
Figurehead: making new policies and acting as an example.
Liaison: helps coordinate between groups. |
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Term
| Management Roles and Activities: Informational definition and 3 subsections |
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Definition
how to analyze and pass info
Disseminator: pass info
Spokesperson: official person
Monitor: observes for new info |
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Term
| Management Roles and Activities: Decisional Roles definition and 4 subsections |
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Definition
how to use info in a decision
Resource Allocator: decides how to distribute budget
Disturbance Handler: solves probs
Negotiator: makes deals
Entrepreneur: takes advantage of opportunities w/ new courses of action |
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Term
| Management Skills: name 3 |
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Definition
| Tech, Human, and Conceptual |
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Term
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Definition
| special knowledge in a field, less important in higher management. |
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Term
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Definition
| social ability, emotional intelligence |
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Term
| Management Skills: Conceptual |
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Definition
| complex and abstract situations, sees interrelationships between different parts of an issue. More important in higher management. |
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Term
| Management: Agenda Setting |
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Definition
| prioritize goals, make plans and timelines |
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
| specific hierarchy of authority |
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
| Well defined division of labor |
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
| Clear rules, procedures, policies |
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
| Career advancement dependent of merit |
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
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Term
| Classical Approaches to Management: Bureaucratic |
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Definition
| (-)rigid employee behavior |
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Term
| Classical Approaches to Management: Scientific |
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Definition
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Term
| Classical Approaches to Management: Scientific |
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Definition
| motion study, break tasks down |
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Term
| Classical Approaches to Management: Scientific |
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Definition
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Term
| Classical Approaches to Management: Scientific |
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Definition
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Term
| Classical Approaches to Management: Scientific |
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Definition
| workers w/ right attributes and skill sets |
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Term
| Classical Approaches to Management: Scientific |
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Definition
| management provides assistance and direction |
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Term
| Classical Approaches to Management: Administrative |
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Definition
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Term
| Classical Approaches to Management: Administrative |
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Definition
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Term
| Classical Approaches to Management: Administrative |
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Definition
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Term
| Classical Approaches to Management: Administrative |
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Definition
| Organization:getting/offering necessary resources and supplies |
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Term
| Classical Approaches to Management: Administrative |
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Definition
| Coordination: clear flow of info, cooperation, solve complications |
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Term
| Classical Approaches to Management: Administrative |
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Definition
| Control: monitoring progress and correcting probs |
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Term
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Definition
| improve w/ special attention |
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Term
| organizational behavior filed |
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Definition
| how individuals and groups act |
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Term
| Follet's behavioral approach |
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Definition
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Term
| Follet's behavioral approach |
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Definition
| clear lines of communication to solve probs |
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Term
| Follet's behavioral approach |
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Definition
| not dominated by either workers or managers |
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Term
| Follet's behavioral approach |
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Definition
| managers facilitate cooperation |
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Term
| Follet's behavioral approach |
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Definition
| employee ownership increases productivity |
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Term
| Follet's behavioral approach |
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Definition
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Term
| Follet's behavioral approach |
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Definition
| complex interrelationships of business probs |
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
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Definition
| one person's expectations cause another person to change/act appropriately |
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Term
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Definition
| probs solved with data and math models |
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Term
| Quantitative Analysis: Inventory analysis |
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Definition
| inventory costs low by using data to predict when more supplies are needed |
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Term
| Quantitative Analysis: Mathematical Forecasting |
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Definition
| predict future sales, availability of supplies, population growth, and future market size |
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Term
| Quantitative Analysis: Queuing Theory |
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Definition
| employees and resources when and where most needed |
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Term
| Quantitative Analysis: Network Models |
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Definition
| reduce task to fundamental activities, organize activities, create timeline |
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Term
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Definition
| analyzes the way goods and services are rendered to improve process |
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Term
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Definition
| set of smaller coordinated parts |
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Term
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Definition
| utilizing different approaches when needed |
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Term
| high uncertainty/ changing |
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Definition
| flexible, informal, open lines of communication |
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Term
| low uncertainty/ constant |
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Definition
| efficient, streamlined bureaucracy |
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Term
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Definition
| members aware of how org functions |
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Term
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Definition
| members abandon previous ways of thinking |
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Term
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Definition
| members devoted to learning |
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Term
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Definition
| members agree on a mission to pursue |
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Term
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Definition
| members align and act together towards vision |
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Term
| Evidence Based Management |
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Definition
| specific Q's, data, statistics, studies |
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Term
| Evidence Based Management: Scientific Approach |
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Definition
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Term
| Evidence Based Management: Scientific Approach |
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Definition
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Term
| Evidence Based Management: Scientific Approach |
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Definition
| create study for hypothesis |
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Term
| Evidence Based Management: Scientific Approach |
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Definition
| analyze and draw conclusions |
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Term
| Evidence Based Management: Scientific Approach |
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Definition
| accept or reject hypothesis |
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Term
| Evidence Based Management: Scientific Approach |
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Definition
| poorly constructed, errors not applicable |
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Term
| Maslow Motivation definition |
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Definition
| hierarchy of need fundamental to expression and growth |
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Term
| Maslow Motivation 1st need |
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Definition
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Term
| Maslow Motivation 2nd need |
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Definition
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Term
| Maslow Motivation 3rd need |
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Definition
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Term
| Maslow Motivation 4th need |
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Definition
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Term
| Maslow Motivation 5th need |
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Definition
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Term
| Aldefre's Motivation: Existence Needs |
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Definition
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Term
| Aldefre's Motivation: Relatedness |
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Definition
| +/- interaction to achieve esteem |
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Term
| Aldefre's Motivation: Growth- external |
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Definition
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Term
| Aldefre's Motivation: Growth- internal |
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Definition
| how they feel about accomplishments |
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Term
| Aldefre's Motivation: Frustration Regression Principle |
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Definition
| frustration with higher need causes regression to a lower need |
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Term
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Definition
| doesn't shy away from decisions |
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Term
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Definition
| Enjoys social interaction |
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Term
|
Definition
| reward in completing tasks, not trying and failing |
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Term
| Achievement Motivation: nAch (-) ____ |
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Definition
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Term
| Expectancy Theory: (E)PRIO |
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Definition
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Term
| Expectancy Theory: E(P)RIO |
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Definition
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Term
| Expectancy Theory: EP(R)IO |
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Definition
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Term
| Expectancy Theory: EPR(IO) |
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Definition
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Term
| Goes between Expectancy and Performance |
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Definition
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Term
| Goes between Performance and Reward |
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Definition
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Term
| Goes between Reward and Individual Outcome |
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Definition
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Term
|
Definition
| effort leads to performance |
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Term
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Definition
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Term
|
Definition
| degree of value in reward |
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Term
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Definition
| if we receive equal or greater outcomes of inputs we feel fortunate |
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Term
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Definition
| rewards and punishments fair |
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Term
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Definition
| distribution of resources fair |
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Term
|
Definition
| treatment and communication fair |
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Hygiene/ Extrinsic Factor |
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Definition
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Term
| Motivation/ Intrinsic Factor |
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Definition
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Term
| Motivation/ Intrinsic Factor |
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Definition
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Term
| Motivation/ Intrinsic Factor |
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Definition
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Term
| Motivation/ Intrinsic Factor |
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Definition
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Term
| Motivation/ Intrinsic Factor |
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Definition
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Term
| Motivation/ Intrinsic Factor |
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Definition
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Term
|
Definition
| intrinsic reward for doing something good for nothing |
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Term
|
Definition
| less motivation from doing a task that is rewarded |
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Term
|
Definition
| extrinsic rewards cheapens intrinsic motivation |
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Term
|
Definition
| event triggers a response |
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Term
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Definition
| associations between behaviors and consequences |
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Term
| Thorndike's law of effect |
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Definition
| good repeated if rewarded |
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Term
| positive reinforcement leads to |
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Definition
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Term
| negative reinforcement leads to |
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Definition
| removal of undesirable consequences |
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Term
|
Definition
| avoidance of undesirable condition consequences |
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Term
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Definition
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Term
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Definition
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