Term
| Why do you counsel patients on their medicatons? |
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Definition
| It is the law- OBRA'90. Must offer to counsel on new prescriptions (outpatient clinics, community pharmacies) |
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Term
| Patient Counselling is also an excellent method for: |
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Definition
1. reducing medication errors
2. improve patient medicatoin adherence
3. build rapport with patients
4. monitor the safe and effective use of medicatoins |
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Term
| What four things do you need (to do/consider) before you begin to counsel? |
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Definition
1. ENVIRONMENT-well lit, confidential
2. PROFESSIONAL-introduce yourself and explain the reason for the counseling session.
3. RAPPORT-get to know your patients; ask them how they are doing, identify any early concerns about their medications.
4.BODY LANGUAGE- remember proxemics,oculesics, etc. |
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Term
| Listening skills inculdes? |
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Definition
1.empathy
2.asking open-ended questions
3.summaraing and verifying information |
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Term
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Definition
| encourage patients to ask you questions and have the counseling session be an interactive dialogue. |
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Term
| make sure you watch out for: |
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Definition
| nonverbal clues from the patient. |
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Term
| Name the 3 prime questions? |
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Definition
1.what did your doctor tell you this medication was for?
2.how did your doctor tell you to take this medication?
3. what did your doctor tell you to expect? |
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Term
| open ended questions provide what? |
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Definition
| provide more information. ex. tell me more about the symptoms you are having. |
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Term
| close ended questions provide what? |
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Definition
| provide limited information. ex. Did your doctor tell you to take one tablet daily? |
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Term
| when you introduce yourself, you: |
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Definition
1.introduce yourself as a pharmacist
2. verify name, address, DOB
3. ask if they have time to disucuss medication (look for non-verbals)
4. tells patient the purpose of the counseling session. |
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Term
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Definition
1. full name
2. address
3.date of birth
4. phone number
5-ish. ask if they have concerns/questions about diagnosis or meds |
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Term
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Definition
1.full name
2. address
3. date of birth
4. phone number
5-ish. ask if the patient has any concerns about the diagnosis or the medication. |
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Term
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Definition
1. place the pill on the lid and tell the patient
2. include the brand name, generic name
3. explain the use that your patient is using the drug for.
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Term
| check your patients knowledge: |
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Definition
ask if:
1. they understand what the medicatoin is for
2. how do you take it
3. are you having any problems |
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Term
| true/false: explain the regimen in detail. expalin what to do if they miss a dose, when the drug should take effect, and the duration and benefits of the therapy. |
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Definition
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Term
| checking if the patient used the medication before, asking if they have allergies, and finding out if they had any effects with similar drugs is all part of checking allergies? |
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Definition
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Term
| what do you do when you talk about adverse effects to a patient? |
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Definition
1.indentify common and/or serious adverse effects with the prescribed drug
2. dont tell them all the side effects cuz they will freak out and get overwhelmed and die. |
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Term
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Definition
| always check for refills even if there are no refills and tell they patient if they do or dont |
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Term
| if suspension, remeber to shake, refrigerate, storage directions, keeping it in the KITCHEN CABINET is best (bathroom has heat and moisture) are all part of |
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Definition
| storage and handling requirements |
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Term
| final verification includes: |
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Definition
| checking for patient understanding such as asking them to repeat how to take it on the medication and asking for patient feedback. |
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Term
| four main points to remember include: |
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Definition
1. discuss reasons for patient counseling
2. remember what constitutes approriate counseling
3. key points to tell the patient
4. check for patient understanding |
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