Term
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Definition
| Software that supports team interaction and dynamics including calendaring, scheduling, and video-conferencing |
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Term
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Definition
| Defines all the steps or business rules, from beginning to end, required for a business process |
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Term
| Workflow Management System |
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Definition
| Facilitates the automation and management of business processes and control the movement of work through the business process |
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Term
| Content Management System |
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Definition
| Provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment |
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Term
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Definition
| A management system, in a addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action- provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results |
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Term
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Definition
| A process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom |
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Term
| Enterprise Resource Planning (ERP) |
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Definition
| Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprise-wide information on all business operations |
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Term
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Definition
The traditional components included in most ERP systems and they primarily focus on internal operations
• Focus on Accounting and Finance, Production and Materials management, and Human Resources |
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Term
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Definition
| The extra components that meet the organizational needs not covered by the core components and primarily focus on external operations |
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Term
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Definition
| Less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work |
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Term
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Definition
| Having a novice and an expert work together that will bring an expert’s approach to light. This is different from shadowing because shadowing in more passive, whereas the novice actually works side-by-side with the expert in problem solving |
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Term
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Definition
| An organizations key strength, a business function that it does better than any of its competitors |
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Term
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Definition
| The knowledge contained in people’s heads- the challenge is to figure out how to recognize, generate, share, and manage knowledge that resides in people’s heads |
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Term
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Definition
| Consists of anything that can be documented, archived, and codified, often with the help of IT (assets such as patents, trademarks, business plans, marketing research, and customer lists) |
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Term
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Definition
| Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effect decisions and actions- basically the process through which organizations generate value from their intellectual and knowledge-based assets |
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Term
| Knowledge Management Systems |
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Definition
| Supports the capturing, organization, and dissemination of knowledge throughout an organization |
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