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| The conducting of business on the Internet, not only buying and selling, but also serving customers in collaborating with business partners. |
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| A new way of doing things that initially does not meet the needs of existing customers. Tend to open new markets and destroy all ones. |
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| Implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction |
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| Produces an improved product customers are your to buy, such as a faster car or larger hard drive. |
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| When and why was the internet created? |
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| during the Cold War in the mid-1960s, when the United States military decided it needed a bombproof communications system. The system would link computers throughout the country, allowing messages to get through even if a large section of the country was destroyed |
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| A global public network of computer networks that pass information from one to another using common computer protocols. |
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| Standards that specify the format of data as well as the rules to be followed during transmission. |
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| 3 Groups who hold most control over the Internet |
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- Internet Engineering Task Force (IETF)–the protocol engineering and development arm of the Internet.
- Internet Architecture Board (IAB)- Responsible for defining the overall architecture of the Internet, providing guidance and board direction to the IETF.
- Internet Engineering Steering Group (IESG)-Responsible for technical management of IETF activities in the Internet standards process |
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| A global hypertext system that uses the Internet as its transport mechanism. |
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| Hypertext Transport Protocol (HHTP) |
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The Internet standard that supports the exchange of information on the World Wide Web
• HTTP enables web authors to embed hyperlinks and web documents |
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| When was the first website created |
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| The 1st website was built in August 1991, Tim Berners-Lee |
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| Hypertext Markup Language |
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| the language in which websites are written, to have links that allow the user to quickly move from one document to another, even when the documents are stored in different computers |
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| When those with access to technology have great advantages over those without access to technology |
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| a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet |
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| Refers to the depth and breath of information transferred between customers and businesses. Businesses and customers can collect and track more detailed information when using the Internet |
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| Refers to the number of people business can communicate with, on a global basis |
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| A website or web application that uses content more than one source to create a completely new service–typically used in the context of music |
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| Application Programming Interface |
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| a set of routines, protocols, and tools for building software applications–a good API makes it easier to develop a program by providing all the building blocks |
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| provide the visual interface to build a mashup, often allowing the user to drag and drop data points in the web application |
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| • A term that has been coined with different meanings to describe the evolution of web usage and interaction among several separate paths |
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| The 4 main paths of Web 3.0 |
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1. Transforming the web into a database
2. An evolutionary path artificial intelligence
3. The realization of semantic Web and service–oriented architecture
4. Evolution toward 3-D |
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| An evolving extension of the World Wide Web in which web content can be expressed not only in natural language, but also in the format that can be read and used by software agents–permitting them to find, share, and integrate information more easily |
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| Service-Oriented Architecture |
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| A business–driven IT architectural approach that supports integrating a business as linked, repeatable tasks or services |
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| 3 common tools for accessing internet information |
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1. Intranet
2. Extranet
3. Portal |
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| An internalized portion of the Internet, protected from outside access, that allows an organization to provide access to information and application software to only its employees |
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| An intranet that is available to strategic allies (such as customers, suppliers, and partners). |
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| A site that offers a broad array of free sources and services, such as e-mail, online discussion groups, search engines, and online shopping malls |
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| 3 common forms of Service Providers |
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1. Internet service provider (ISP)
2. Online Service Provider (OSP)
3. Application Service Provider (ASP) |
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| Internet Service Provider |
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| A company that provides individuals and other companies access to the Internet along with additional related services, such as website building |
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| Wireless Internet Service Provider |
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| NIST that allows subscribers to connect to a server at designated hotspots or access points using a wireless connection |
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| • Online Service Provider–Offers an extensive array of unique services such as its own version of a web browser (AOL) |
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| Application Service Provider |
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| A company that offers an organization access of the Internet to systems and related services that would otherwise have to be located in personal or organizational computers |
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| Define the specific responsibilities of the service provider and set the customer expectations–include such items such as availability, accessibility, performance, maintenance, backup/recovery, upgrades, equipment ownership, software ownership, security, and confidentiality |
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| The buying and selling goods and services over the Internet-refers only to online transactions |
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| An approach to conducting electronic business on the Internet |
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| 2 types of business relationships |
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1. The exchange of and services between businesses (B2B)
2. The exchange of products and services with consumers (B2C) |
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| Electronic Marketplaces or emarketplaces |
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| Interactive business community is providing a central market were multiple buyers and sellers can engage in ebusiness activities |
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| Eshop (estore or etailer) |
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| Version of a retail store where customers can shop at any hour of the day without leaving their home or office |
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| Consists of a number of eshops; it serves as a gateway through which a visitor can access other eshops. |
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| Applies to any consumer that sells a product or service to a business over the Internet |
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| Applies to sites primarily offering goods and services to assist consumers interacting with each other over the Internet |
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| Brick-and-mortar business |
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| A business that operates in a physical store without an Internet presence |
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| Pure-Play (virtual) business |
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| A business operates on the Internet only without a physical store |
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| Click-and-mortar business |
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| A business operates in a physical store and on the Internet |
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| Organizational strategies for Ebusiness |
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Definition
Marketing/sales
Financial Services
Procurement
Customer Service
Intermediaries
Measuring Ebusiness Success |
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| The business-to-business purchase and sale of supplies and services over the Internet. Linking to electronic catalogs significantly reduces the need to check the timeliness and accuracy of supplier information |
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| Presents customers with information about goods and services offered for sale, bid, or auction on the Internet |
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| Primary issue facing customer service departments using Ebusiness |
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| - Regardless of whether the customers are other businesses or end consumers, one of their greatest concerns is the security level of their financial transactions |
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| Agents, software, or businesses that bring buyers and sellers together that provide a trading infrastructure to enhance e-business |
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| Refers to using the Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways |
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| Measures the visitor interactions with the target ad- including the duration of time the visitor spends viewing the ad, the number of pages views, and even the number of repeat visits to the target ad |
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| The exact pattern of a customer's navigation through a site |
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| A small file deposited on a hard drive by a website containing information about customers and their web activities |
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| Account of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser |
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| Advertises the products and services of another business, usually another dot–com business |
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| Will mainly constituted the areas where a consumer interacts with the government |
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| This model includes all government interactions with business enterprises whether it is procurement of goods and services from suppliers or information regarding legal and business issues that is transmitted electronically |
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| Governments around the world are now dealing with consumers electronically, providing them with updated information |
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| Governments around the world are now dealing with other governments electronically–Will enhance international trade in information retrieval, for example, on criminal records of new migrants |
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| Mobile commerce or Mcommerce |
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| The ability to purchase goods and services through a wireless Internet–enabled device |
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