Term
| Enterprise resource planning (ERP) |
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Definition
| integreates all departments and functions throughout an organizaion into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations |
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Term
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Definition
| are the traditional components included in most ERP systems and they primarily focus on internal operations. |
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Term
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Definition
| are extra components that meet the organizational need not covered by the core components and primarily focus on external operations |
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Term
| Accounting and finance ERP components |
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Definition
| manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable budgeting, and asset management. |
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Term
| Production and materials management ERP components |
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Definition
| handle the various aspects of production planning an execution such as demand forecasting, production scheduling, job cost accounting, and quality control |
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Term
| Human recources ERP components |
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Definition
| track employee information including payroll, benefits, compensation, and performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities |
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Term
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Definition
| extra components that meet the organization needs not covered by the core components and primarily focus on external operations |
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Term
| Customer relationship management (CRM) |
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Definition
| involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization profitability. |
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Term
| Supply Chain Management (SCM) |
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Definition
| involves the management of information flows between and among stages in a supply chain to maximize total between and among stages in a supply chain to maximize total supply chain effectiveness and profitability |
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Term
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Definition
| means conducting business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners. |
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Definition
| manages the transportaion and storage of goods |
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Term
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Definition
| is the business to business (B2B) purchase and sale of supplies and services over the Internet |
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Term
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Definition
| several different types of software that sit in the middle of and provide connectivity between two or more software applications. Middleware translates information between disparate systems |
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Term
| Enterprise application integration (EAI) middleware |
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Definition
| represents a new approach to middle ware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors |
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Term
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Definition
| is a management system, in addition to a measurement system, that enables organizations to clarify their vision and strategy and translate them into action. |
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Term
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Definition
| of an organization is its key strength, a business function that it does better than any of its competitors. |
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Term
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Definition
| is one in which an organization chooses to focus specifically on what is does best (its core competency) and forms partnerships and alliances with other specialist organizations to handle nonstrategic to handle nonstrategic business processes |
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Term
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Definition
| occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer. |
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Term
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Definition
| is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information. |
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Term
| unstructured collaboration |
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Definition
| includes document exchange, shared whiteboards, discussion forums, and email. these functions can improve personal productivity, reducing the time spent searching for information or chasing answers |
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Term
| Knowledge management (KM) |
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Definition
| involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions. |
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Term
| knowledge management system (KMS) |
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Definition
| supports the capturing, organization, and dissemination of knowledge throughout an organization. |
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Term
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Definition
| consists of anything that can be documented, archived, and codified, often with the help of IT |
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Term
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Definition
| is the knowledge contained in people's heads |
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Term
| Social networking analysis (SNA) |
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Definition
| is a process of mapping a group's contacts (whether personal or professional) to identify who knows whomm and who works with whom. |
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Term
| Content management system |
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Definition
| provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment. |
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Term
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Definition
| are collaborative web pages that allow users to edit documents, share ideas, or monitor the status of a project. |
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Term
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Definition
| defines all the steps or business rules, from beginning to end, required for a business process |
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Term
| workflow management systems |
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Definition
| facilitate the automation and management of business processes and control the movement of work through the business process |
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Term
| Messaging-based workflow systems |
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Definition
| send work assignments through an email system. |
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Term
| Database-based workflow systems |
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Definition
| store documents in a central location and automatically ask the team members to access the document when it is their turn to edit the document. |
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Term
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Definition
| is a set of interactive telecommunication technologies that allow two or more locations to interact via two way video and audio transmissions simultaneously |
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Term
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Definition
| blends audio, video, and document sharing technologies to create virtual meeting rooms where people "gather" at a password-protected website |
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