Term
| The process of transforming feelings and concepts into symbols and organizing them into a message is called encoding. |
|
Definition
|
|
Term
| The perception process involves attention and selection, organization of stimuli, and interpretation of stimuli. |
|
Definition
|
|
Term
| When using conscious processing we utilized short-cut rules of thumb. |
|
Definition
|
|
Term
| A moral dilemma is when we are faced with violating the truthfulness and honesty principle of communication ethics. |
|
Definition
|
|
Term
| The terms prejudice and discrimination both involve action and can be used interchangeably. |
|
Definition
|
|
Term
| Ethnicity and race are the same thing. |
|
Definition
|
|
Term
| Intercultural communication does not occur unless you leave your home country. |
|
Definition
|
|
Term
| Someone from a low-context culture uses more gestures and unwritten rules to convey their message. |
|
Definition
|
|
Term
| Relationships never benefit from dark side responses. |
|
Definition
|
|
Term
| Our brains attempt to simplify complex information so that we can process it quicker and easier. |
|
Definition
|
|
Term
| Diana takes a work phone call while she's in the car. She tries to pay attention to the call, but she also has to focus on traffic and driving. What kind of context is affecting Diana's communication? |
|
Definition
|
|
Term
| According to scholar Brian Spitzberg, motivation is an important aspect of communication competence because ____. |
|
Definition
| We will only improve our communication if we want to |
|
|
Term
| Chet asked Drew if he could borrow a book. Drew agrees and says he will bring it to Chet's room by 7 p.m. that night. When Drew has not arrived by 7:30, Chet says, "I knew I couldn't count on him to follow through on a promise- he's so irresponsible." Chet's comment about Drew's behavior is ___. |
|
Definition
|
|
Term
| If you come from a culture characterized as having high power distance, _____. |
|
Definition
| inequalities in power, status, and rank are viewed as natural. |
|
|
Term
|
Definition
| is caused by an absence of shared meaning |
|
|
Term
| Sharon works at a retail store in the U.S. Even though the transactions take longer and are more difficult when she serves a customer who does not speak much English and have different cultural norms, Sharon is patient and realizes these interactions are inevitable and can still result in satisfaction for both the customer and her. Sharon is doing what suggested behavior to improve intercultural communication. |
|
Definition
|
|
Term
| To improve perception, we should ____. |
|
Definition
| seek out more information |
|
|
Term
| intercultural communication ____. |
|
Definition
| refers to interactions that occur between people whose cultures are so different that the communication between them is altered |
|
|
Term
| When Miriam noticed that a group of Asain women in the cafeteria had an increased loudness or pitch to their speech, she assumed that they must be arguing. Which of the following is she demonstrating? |
|
Definition
| incompatible communication codes |
|
|
Term
| If a person sees it as normal that they must approach their boss in a much different way than they approach other co-workers, they probably come from a ____. |
|
Definition
| high power-distance culture |
|
|
Term
| The exchange of information function of communication is best illustrated by ____. |
|
Definition
| providing directions to the doctor's office |
|
|
Term
| Layla and Luke are twins in the U.S. Even though they grew up in the same family at the same time, Layla grows up thinking that being successful depends a lot on being pretty or nice, while Luke believes being successful means making a lot of money and being independent. These differences are likely a result of ____. |
|
Definition
| gendered cultural expectations |
|
|
Term
| If, in a communication setting, the receiver is expected to understand the message based on the time, place, and way the message is delivered, the speaker is probably from a _____. |
|
Definition
|
|
Term
| If you come from a culture characterized as having low power distance, _____. |
|
Definition
| individuals are expected to downplay differences in power, status, and rank |
|
|
Term
| Your approach your friend Tom to ask him about how he feels about his classes this fall. Tom is busy watching a squirrel outside the window and doesn't hear anything you've just said. The communication is being affected by ____. |
|
Definition
|
|
Term
| When we encounter people for the first time, we often try to gain more information about them to help make ourselves feel more comfortable. The process is called ___. |
|
Definition
|
|
Term
|
Definition
| is determined by the importance that we assign to membership in cultural groups |
|
|
Term
| Mary, who always gets good grades on her speeches, writes a paper for the same class. Even though her paper is mediocre, her teacher gives her an A. This grade may be best explained by the concept of ____. |
|
Definition
|
|
Term
| According to the text, our "evaluation of competence and worthiness" defines ____. |
|
Definition
|
|
Term
| When Paul, who is Jewish, finds out his friend is Muslim, he develops a negative attitude towards his friend. This behavior is best labeled as ____. |
|
Definition
|
|
Term
| When Elizabeth moved from New York to Savannah, Georgia, she had a hard time adjusting to the slower pace, to people opening doors for her, and to people calling her ma'am. She felt that what others intended as friendly gestures invaded her personal space. Elizabeth experienced ____. |
|
Definition
|
|
Term
| If a friend declares that she will plan your upcoming vacation and you agree that she should take this responsibility, the relationship most likely has an understood degree of ____. |
|
Definition
|
|
Term
| Because Dawson is a muscular, attractive male, Emily perceives him as being popular, an average student, and a superb athlete. This best exemplifies the idea of ____. |
|
Definition
| implicit personality theories |
|
|
Term
| The three stages of perception process are ____. |
|
Definition
| attention and selection, organization of stimuli, and interpretation |
|
|
Term
| Johanna and Alexis are friends and co-workers. When Alexis gets a promotion and becomes Johanna's boss, Johanna suddenly begins to speak more formally to her. Alexis doesn't understand why her friend is acting so distant, but Johanna feels that she is simply acting more respectful of Alexis' position. Which of the following communications barriers are they experiencing? |
|
Definition
| incompatible norms and values |
|
|
Term
| Which of these is an example of a symbol used in communication? |
|
Definition
| all of these are examples of symbols |
|
|
Term
| How does self-concept affect communication? |
|
Definition
|
|
Term
| A person who values a company's health and retirement plans more than the base salary is probably from a ____ culture. |
|
Definition
|
|
Term
| Moussa has preconceived beliefs about people who belong to fraternities and sororities. When he finds out that Mike belongs to a fraternity, he believes he understands Mike because he has a pretty good idea of what frat guys tend to be like. His "understanding" is best explained by ____. |
|
Definition
|
|
Term
| As they were walking to the corner store, Samantha and Meagan passed by a large bush. Suddenly, from out of nowhere, a large dog lunged at them. Meagan gasped and dropped her books, but Samantha laughed and said, "Oh, that dumb dog always hides behind that bush." Samantha's reaction was a good example of which step of the perception process? |
|
Definition
|
|
Term
| According to your text, the self-concept can best be defined as ___. |
|
Definition
| a mental image a person has about his or her skills, abilities, and knowledge |
|
|
Term
| Thinking "a person who is careful about spending money" when someone describes a person as "thrifty" represents a process called ___. |
|
Definition
|
|
Term
| Deon and Janet, who do not know each other, are assigned to work on a project together at work. Deon suggests that the two have a lunch meeting together to get to know one another before beginning the official work. Deon's suggestion is an effort to _____. |
|
Definition
|
|
Term
| Racism, ethnocentrism, sexism, heterosexism, ageism, and able-ism are examples of _____. |
|
Definition
|
|
Term
| The fact that silence is a form of communication demonstrates that ___. |
|
Definition
| communication is continuous |
|
|
Term
| Individuals with low self-esteem ______. |
|
Definition
| find it easier to dwell on criticism than accept praise |
|
|
Term
| Lila and Sherin are sitting in their dorm room while Sherin flips through her notes. "I'm totally going to fail this math test tomorrow," Sherin says. The next day Sherin takes her test and learns she has failed it. Her performance is an example of _____. |
|
Definition
|
|
Term
Amy was traumatized as a child when she had a bad experience jumping from a diving board. To this day, she considers herself a poor swimmer. That experience as a child
has affected her _____. |
|
Definition
| self-perception (she sees herself as a bad swimmer) |
|
|
Term
| If someone prefers concrete and specific language and predictability, they are likely to be from a _____. |
|
Definition
| high uncertainty-avoidance culture |
|
|
Term
| Tonya believes that she is not good at sports, so much so that when she takes part in athletic activities, she is timid and performs poorly, and usually finds a way to sideline herself from the game. This is an example of _____. |
|
Definition
|
|
Term
| Social norms should not affect the meanings of words. |
|
Definition
|
|
Term
| Denotative meanings reflect our emotions and experiences, whereas connotative meanings depict the dictionary definition. |
|
Definition
|
|
Term
| Intonation, pitch, and vocalized pauses are all elements of paralanguage. |
|
Definition
|
|
Term
| Attending is our favored and usually unconscious approach to listening. |
|
Definition
|
|
Term
| Concrete words are sense-related. We use concrete words to describe what we can see, smell, touch, hear, or taste. |
|
Definition
|
|
Term
| The process of determining the truthfulness, authenticity, or believability of the information provided is called critical analysis. |
|
Definition
|
|
Term
| Critical analysis is especially important when a speaker is asking you to believe, act on, or support what is being said. |
|
Definition
|
|
Term
| When you listen to someone judgementally, you are engaging in discriminative listening. |
|
Definition
|
|
Term
| Getting physically and mentally ready is one of the steps to receive messages accurately. |
|
Definition
|
|
Term
| Emblems are gestures that can be used to convey a word or phrase. |
|
Definition
|
|
Term
| If we are practicing linguistic sensitivity, we use ____ language. |
|
Definition
|
|
Term
| Mnemonic devices are ___. |
|
Definition
| artificial techniques used to aid memory |
|
|
Term
| A content paraphrase focuses on _____. |
|
Definition
| the denotative meaning of what a person says |
|
|
Term
| To improve our chances of successfully sending nonverbal messages, we should ___. |
|
Definition
| make sure that nonverbal actions don't distract others from our message |
|
|
Term
| Determining whether you believe a statement to be true is part of _____. |
|
Definition
|
|
Term
| Which of these is an example of a vocalized pause? |
|
Definition
| Theresa says "um" when she cannot think of the word she means |
|
|
Term
| Which statement is best identified as an "idiom"? |
|
Definition
| "We should leave now to beat the traffic" (You aren't physically beating the traffic) |
|
|
Term
| If you want to offer emotional support to your friend, which of the following does your book recommend that you do? |
|
Definition
| Clearly state that you want to help |
|
|
Term
| Research on comforting messages has shown to do all of the following except _____. |
|
Definition
| make someone become dependent on being comforted |
|
|
Term
| ________ is the type of personal space we are most concerned with when thinking about interpersonal communication. |
|
Definition
|
|
Term
| Supportive messages that comfort are different from merely supportive messages in that they ______. |
|
Definition
| usually occur over several turns in a conversation or over several conversations. |
|
|
Term
| Which of these statements is an example of using inclusive language? |
|
Definition
| "Each student should sign the honor pledge on his or her exam." (You have to be inclusive of both genders) |
|
|
Term
| Nikki comes to class early, sits in her preferred chair, and arranges her notebook and pens. She looks up to her teacher and waits for the lesson to begin. Nikki is _____. |
|
Definition
| getting physically ready to listen |
|
|
Term
| Which of these should you NOT do when you find yourself in a conversation with someone from a different sociolinguistic background? |
|
Definition
| talk louder in case they didn't hear you properly |
|
|
Term
| United States tends to be monochronically oriented. In this culture ______. |
|
Definition
| individuals expect an apology or explanation when someone is late |
|
|
Term
| If instead of saying "The car was wrecked" you say, "The left fender was busted by a hit-and-run driver" you are using _____. |
|
Definition
|
|
Term
| Which statement best provides the right amount of information? |
|
Definition
| "From here to the tire shop is three blocks south, then take a left on 7th." |
|
|
Term
| Understanding Charlene's feeling of mortification at her forgetting the name of a person she has known for years is an example of ______. |
|
Definition
|
|
Term
| April and Josh are considering pursuing a future together and are discussing what their future plans might be. This use of language is best described as _____. |
|
Definition
| using language to discuss things outside our limited experience |
|
|
Term
| "A compound sentence has two independent clauses," is an example of _____. |
|
Definition
|
|
Term
| In response to the statement "If my mom keeps dropping me off late for work, I'm afraid they are going to fire me," which of the following would hold the characteristics of an effective supportive response? |
|
Definition
| "Are you going to say something to her about it?" |
|
|
Term
| According to the textbook, nonverbal communication is ____. |
|
Definition
| the primary way we convey our emotions |
|
|
Term
| When Josh told Amy about what was going on at work and she responded by saying, "Oh, I'm really sorry. That's awful. You poor thing," Amy was demonstrating ___. |
|
Definition
| sympathetic responsiveness |
|
|
Term
| The first stage of listening is ______. |
|
Definition
|
|
Term
| The fact that many English words were once part of other languages before being absorbed into our lexicon demonstrates what characteristic of language? |
|
Definition
|
|
Term
| What of the following statements is true about nonverbal messages? |
|
Definition
| Nonverbal messages are more emotionally powerful than verbal messages |
|
|
Term
| The importance of understanding personal assumptions behind a word is _______. |
|
Definition
|
|
Term
| Which of the following is NOT a true statement about how different cultures use paralanguage? |
|
Definition
| Japanese speak with a great deal of volume to convey sincerity |
|
|
Term
| If someone comments that a speaker has a "nasally" voice, they are commenting on the speaker's ______. |
|
Definition
|
|
Term
| If in response to the statement "I hope I get the job- it really means a lot to me" you replied, "I know you've shown a great interest in the type of work they're doing," your response would be ______. |
|
Definition
|
|
Term
| During the evaluation stage of listening you _____. |
|
Definition
| separate fact from inference |
|
|
Term
| Which of these is an accurate paraphrase of this company policy: "Returns will be accepted within 60 days of purchase with a receipt. After 60 days, no returns or exchanges will be made"? |
|
Definition
| "If you want to return something, you must do so within two months and have your receipt" |
|
|
Term
| When a group of friends have an "inside joke" that uses language of others of their own language or speech community would not understand, they are using a(n) _____. |
|
Definition
|
|
Term
| Ashley says, "The porch light was shining like the North Star." This is an example of _____. |
|
Definition
|
|
Term
| When one person can sense the emotions of another and communicates based on that sense, they are participating in _____. |
|
Definition
|
|
Term
| Touching behavior has been linked to culture. Which of the following is generally true of the United States as a nation? |
|
Definition
| individual space is respected |
|
|
Term
| When a long-time friend uses the knowledge they have about you to form a response they are _____. |
|
Definition
|
|
Term
| Which pragmatic guideline should we pay most attention to when having a conversation about getting a project completed? |
|
Definition
|
|
Term
| A comforting message _____. |
|
Definition
| should help someone feel better about themselves and their behavior |
|
|
Term
| Which of the following statements is true of body modifications such as tattoos or piercings? |
|
Definition
| all of the above are true of body modification |
|
|
