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| the confirmation or validation of an event or object |
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| raw facts that describe the characteristics of an event or object |
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| data converted into meaningful and useful context |
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| information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyze patterns, trends, and relationships for strategic decision making |
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| skills, experience, and expertise coupled with information and intelligence that creates a person's intellectual resource |
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| a collection of parts that link to achieve a common purpose. |
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| a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part |
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| a feature of a product or service on which customers place a greater value than on similar offerings from competitors. |
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| an advantage that occurs when a company can significantly increase its market share by being first to enter the market. |
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| the process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed. |
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| views a firm as a series of processes that each add value to the product or service |
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| consists of the physical devices assosicated with a computer system |
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| the set of instruction the hardware executes to carry out specific tasks |
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| equipment used to capture information and commands |
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| equipment used to see, hear, or otherwise accept the results of information processing requests |
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| computers main memory, which consists of RAM, cache memory, ROM that is directly accessible from the CPU |
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| Secondary Storage Devices |
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| consists of equipment designed to store large volumes of data for long-term storage |
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| equipment used to send information and receive it from one location to another |
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| controls how the various technology tools work together along with the application software |
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| Operating System Software |
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| controls the application software and manages how the hardware devices work together |
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| provides additional functionality to the operating system |
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| used for specific information processing needs, including payroll, customer relationship management, project management, training, and many others |
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| measurements that evaluate results to determine whether a project is meeting its goals |
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| crucial steps companies perform to achieve their goals and objectives and implement their strategies |
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| Key Performance Indicators |
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| quantifiable metrics a company uses to evaluate progress towards critical success factors |
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| baseline values the system seeks to attain |
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| a simplified representation or abstraction or reality |
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| the capturing of transaction and event information using technology (1) process the information according to defined business rules, (2) store information, and (3) update existing information to reflect the new information. |
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| the manipulation of information to create business intelligence in support of strategic decision making |
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| checks the impact or change in variable or assumption in the model |
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| a special case of what-if analysis, is the study of the impact on other variables when on variable is changed repeatedly. |
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| finds the inputs necessary to achieve a goal such as a desired level of output |
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| an extension of goal-seeking analysis, finds the optimum vale for a target variable by repeatedly changing other variables, subject to specific constraints. |
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| model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. |
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| a specialized DSS that supports senior level executives and unstructured, long term, nonroutine decisions requiring judgment, evaluation, and insight. |
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| refers to the level of detail in the model or the decision making process |
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| produces graphical displays of patterns and complex relationships in large amounts of data |
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| tracks KPIs and CSFs by compiling information from multiple sources and tailoring it to meet user needs |
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| the aggregation of data from simple roll ups to complex grouping of interrelated information |
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| Enables users to view details, and details of details, of inforamtion |
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| the ability to look at information from different perspectives |
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| simulates human thinking and behavior such as the ability to reason and learn |
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| various commercial application of AI |
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| computer advisory programs that imitate the reasoning process of experts in solving difficult problems |
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| a category of AI that attempts to emulate the way the human brain works |
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| an AI system that mimics the evolutionary, survival of the fittest process to generate increasingly better solutions to a problem. |
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| a special-purpose knowledge based information system that accomplishes specific tasks on behalf of its users. |
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| a computer-simulated environment that can be a simulation of the real world or an imaginary world |
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| standardized set of activities that accomplish a specific task |
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| results in a product or service that is received bt an organization’s external customer |
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| invisible to the external customers but essential to the effective management of the business |
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| a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and form a selected viewpoint |
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| represents the current state of the operation that has been mapped, without any specific improvements, or changes to existing processes |
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| shows the results of applying change improvement opportunities to the current As-is process |
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| layout arranges the steps of a business process into a set of rows depicting the various elements |
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| includes the tasks, activities, and responsibilities required to execute each step in a business process |
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| involves computerizing manual tasks making them more efficient and effective and dramatically lowering operational costs |
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| improves business process efficiencies simplifying or eliminating unnecessary steps |
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| occurs when resources reach full capacity and cannot handle any additional demands |
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| occurs when a task or activity is unnecessarily repeated |
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| Business Process Reengineering |
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Definition
| the analysis and redesign of workflow within and between enterpirses |
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