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| an organization capable of manufacturing and/or purchasing all the components needed to produce a finish product or device |
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| The one thing that firm can do better than its competitors. The goal is to have a core competency that yields long term competitive advantage to the company |
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| emphasizes cross-functional integration and concurrent development of a product and its associated processes |
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| quality function deployment (QFD) |
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| A process that helps a company determine the product characteristics important to the consumer and to evaluate its own product in relation to others |
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| A matrix that helps a product design team translate customer requirements into operation and engineering goals |
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| Value Analysis/Value Engineering |
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| Analysis with the purpose of simplifying products and processes by achieving equivalent or better performance at a lower cost |
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| The incorporation of environmental considerations into the design and development of products or services. These concerns relate to the entire life cycle including materials, manufacturing, distribution and the eventual disposal of waste |
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| when a firm begins product development with a market opportunity and then uses whatever available technologies are required to satisfy the market needed |
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| a firm begins with a new proprietary technology and looks for an appropriate market in which to apply this technology |
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| product built around a preexisting technological subsytem |
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| Process Intensive Products |
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| product where the production process has an impact on properties of the product so that product design cannot be separated from the production process design |
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| products that are slight variations of standard configurations and are typically developed in response to a specific order by a customer |
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| products that entail unusually large uncertainties related to the technology or market so that there is substantial technical or market risk |
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| products where the building and testing prototype models has become such a rapid process that the design-build-test cycle can be repeated many times |
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| products composed of many interacting subsystems and components |
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| Base-Case Financial Model |
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| constructing this model consists of estimating the timing and magnitude of future cash flows and then computing the net present value (NPV) of those cash flows |
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| analysis that uses the "what if" questions by calculating the change in NPV corresponding to a change in the factors included in the model |
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| a useful way of analyzing the operational fit for new service development. This is the number of steps involved in a service and possible actions that can be take at each step |
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| A useful way of analyzing the operational fit for new service development. This is the number of ways a customer/service provider intearction can vary at each step according to the needs and abilities of each |
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