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| When you first log in to ROADS, which page do you see? |
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| If you haven’t before accessed material in your courses, which button will you click? |
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Definition
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| What information can you access in “My Grades”? |
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Definition
| Your answers to questions, Points possible for questions, and Points you received for questions |
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| When can you use the “Jump To” buttons in your courses? |
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Definition
| After you have accessed a section of the course |
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| How do you turn in written assignments? |
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Definition
| Click “Submit for Grade” , Upload assignment through the student locker |
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| What information can you view after clicking “Course Home”? |
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Definition
| Course name, Current grade, and Percent complete |
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Definition
| Exam and Homework assignment |
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| Since e-mail messages are informal methods of communication, it is generally acceptable to use incomplete sentences, such as shorthand and text speak, when communicating with your teachers, counselors, and other Support staff. (T/F) |
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| You can only compose a ClassMail message from the “Sent” tab.(T/F) |
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| The subject line of a ClassMail should contain the first line of the message contents. (T/F) |
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| You can permanently delete messages from ClassMail. (T/F) |
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Term
| How do you access the Communicate Site? |
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Definition
| Login to ROADS, locate “Switch Applications” menu from “Home” page, click “Communication Site” |
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Term
| To which of the following can you send ClassMail? |
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Definition
| Counselors, Teachers, and Teaching assistants |
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Term
| Which button do you click in order to access ClassMail? |
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| How do you compose a message from the “Inbox” tab? |
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Definition
| Click “Compose Message,” “Select Recipient,” “To,” “Send” |
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Term
| It is important to be polite and carefully re-read messages before sending them because the reader receives only one the following. Which of the following does the reader of a ClassMail message receive? |
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| What is important information to provide when calling your teacher? |
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Definition
| Name of the assignment you’re calling about, Name of the course you’re calling about, Specific question, and Your name. |
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| When you call your teacher, he or she will automatically know which class you are in, so it’s not necessary to provide that information. (T/F) |
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| With whom should you practice good phone etiquette? |
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Definition
| Receptionist, Support staff, Teachers, and Voice message recorder. |
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| What characterizes poor phone etiquette? |
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Definition
| Not introducing yourself, Not knowing the name of the assignment you are calling about, Not knowing the name of the course you are calling about. |
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Term
| Why is it important to practice good phone etiquette? |
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Definition
| You and your teacher will solve the problem more efficiently and Your presence over the phone says a lot about who you are. |
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| Your teacher knows all students by their first names, so it’s not necessary to tell him or her your full name at the start of your phone conversation. (T/F) |
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| When leaving a phone message with Advanced Academics, you must leave the area code with your phone number. (T/F) |
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Definition
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Term
| If the person on the phone has trouble understanding your name, what should you do? |
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Definition
| Spell your name for the person. |
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Term
| What is a good way to begin a conversation when you call Advanced Academics for help? |
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Definition
| A polite greeting, your full name, and the course you're calling about. |
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Term
| When leaving a message, you should leave your name and phone number, but you shouldn’t ask your question in the message; you should ask your question when your call is returned. (T/F) |
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| Chatting with your teacher is like chatting with a friend in Instant Messenger. (T/F) |
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Term
| What must you do in order to use the whiteboard feature in Chat? |
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Definition
| Click the lower right-hand gray arrow and Open a private chat. |
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Term
| How do you access the Chat feature? |
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Definition
| Click on the “Talk to a Teacher” button |
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Term
| Closing the Chat window before the teacher is finished is like hanging up on him. (T/F) |
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Definition
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Term
| How do you write on the whiteboard in Chat? |
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Definition
| Initiate a private chat, let other person know you’re opening the whiteboard, click gray arrow, click “a” icon |
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Term
| What can you do to provide context for the point you wish to make in a discussion thread? |
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Definition
| Use the “Quote” button to copy text from a post to which you want to refer and Use the title of a piece of reading from your course material. |
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| You can change posts after they are posted in the discussion thread. (T/F) |
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| When posting to a discussion thread, what are some important points to follow? |
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Definition
| Carefully read other people’s posts so that you accurately understand their meanings, Explain the reasons behind your thinking, and Reflect on your position when other people disagree with you. |
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| Cheerleader posts help further the conversation taking place in a discussion thread. (T/F) |
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Definition
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| It’s acceptable to post one response to a discussion thread topic without checking back to see how others responded to it. (T/F) |
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| Most discussion posts should be only a few words long. (T/F) |
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| What is an acceptable post in a discussion thread? |
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Definition
| Polite agree/disagree and state why. |
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| What does it mean to participate actively in a discussion thread? |
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Definition
| State why you agree with a post and State why you disagree with a post. |
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| What time of the day is Support available? |
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Definition
| At all times all days with exception of some holidays which will be announced. |
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Definition
| Lets you process text documents. |
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| What is a pop-up blocker? |
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Definition
| Reduces amount of advertisements your browser allows. |
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Term
| Why do I want to clear out my cache? |
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Definition
| Too many temporary files slow down Website navigation. |
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Term
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Definition
| Enhances functionality of browser or program. |
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Term
| When you do contact Support if you can’t log in to your course? |
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Definition
| As soon as you recognize that you need help. |
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Term
| What are the methods of contacting Support? |
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Definition
| Chat, ClassMail, and phone. |
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Term
| What browser or browsers are most widely used by our students? |
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Definition
| Internet Explorer and Mozilla Firefox |
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| Why do I need to accept cookies? |
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Definition
| To help AAI verify your unique identity as an enrolled student |
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Definition
| Information sent between a server and a Web browser. |
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| I studied really hard and earned at least a 70% on all of my homework, but I failed the test. What can I do? |
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Definition
| I can retake the test for some credit on the problems I missed after I talk to my teacher. |
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| I went through the entire lesson, and I thought I understood it, but I only earned a 50% on my homework. What can I do? |
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Definition
| Homework assignments scored below 70% may be retaken for partial credit. Full credit is given for answers that were correct initially, and some credit may be given on answers that are corrected. Each subject department handles this differently. |
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| Paraphrasing information, or putting it in your own words, without giving credit to the author of the ideas, is considered plagiarism. (T/F) |
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| How many times can tests be retaken? |
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| Sources are only books or newspapers or scholarly journals. (T/F) |
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| Certain types of sites, such as .org sites, can be used without looking for signs of accuracy and reliability. (T/F) |
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| Wiki sites, which anyone can edit, are reliable sources of information for schoolwork. (T/F) |
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Term
| When taking a test, what should you avoid opening as another window, or screen? |
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Definition
| Course content,Homework assignment,My Grades, and the Advanced Academics home page. (ALL pages that are Advanced Academics) |
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| MLA style is better than APA style. (T/F) |
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| To have a test reset, whom should you contact first? |
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