Term
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Definition
| a club, team or other organization made up of people who share a particular interest |
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Definition
| an unsolicited cover letter with a resume attached. sent to a company when the sender doesn't know if the company has any job openings |
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Definition
| a weekly accounting of a travel agency's sales of airline tickets and other accountable documents |
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Term
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Definition
| the practice of buying two discount tickets and rearranging the departures and returns in order to avoid the restrictions on the discount ticket |
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Term
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Definition
| airfare exclusive of taxes, fees, commissions, or other surcharges |
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Term
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Definition
| non-verbal signals such as facial expressions, posture, and gestures |
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Definition
| non-verbal signals such as facial expressions, posture, and gestures |
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Definition
| a charge incurred for canceling travel arrangements after a specified time |
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Definition
| a question inciting precise answers or simple facts. |
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Definition
| a association of travel agencies that reatin their independent liberties but pool their resources for certain purposes such as advertising and training |
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Definition
| an arrangement in which an advertisement by a supplier or distributor includes information about a travel agency as contact for reservations in return for the travel agency's contribution t the cost of the advertising |
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Term
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Definition
| a letter of introduction that accompanies a resume and is designed to obtain an interview or an application |
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Term
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Definition
| selling products or services beyond those originally requested by a client |
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Term
| CUSTOMER RELATIONSHIP MANAGEMENT (CRM) |
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Definition
| a strategy that combines technology and personalized service to meet the specific needs of customers, provide excellent service, build lasting relationships with clients and increase customer loyalty |
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Term
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Definition
| a form of advertising that consists of letters newsletters or other printed material mailed to potential customers |
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Term
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Definition
| the practice of booking two reservations for a client at the same time |
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Term
| ERRORS AND OMISSIONS AND GENERAL LIABILITY INSURANCE |
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Definition
| a type of insurance that protects a business from a claim of alleged negligent acts, errors, or omissions in the performance of its services |
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Term
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Definition
| a tour in which participants travel together as a group and are always accompanied by a professional escort |
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Term
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Definition
| funds or other property that is held by a third party, such as a bank, until specified conditions are met for its release |
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Term
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Definition
| funds or other property that is held by a third party, such as a bank, until specified conditions are met for its release |
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Term
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Definition
| coverage for accidents that occur in connection with air travel |
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Term
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Definition
| a self-employed person who is paid by a business to provide certain services |
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Definition
| a document that indicates the amount a client owes |
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Term
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Definition
| a set of decisions that identifies a target market and determines what o sell how to promote it and where to sell it and at what price to sell it |
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Term
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Definition
| the gathering and analyzing of information about consumers and products |
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Definition
| a specialist who plans meetings for sponsors |
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Term
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Definition
| a person who serves as an unofficial teacher, counselor, role model, and advocate |
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Term
| NATIONAL TOUR ASSOCIATION (NTA) |
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Definition
| the association of tour operators, suppliers, and destination marketing organizations that are insured and comply with the NTA Code of Ethics |
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Term
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Definition
| using personal contacts to make business contact and to advance in the business world |
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Term
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Definition
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Term
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Definition
| a question that incited answers that include whatever facts, opinions, or feelings the respondent thinks are relevant |
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Term
| OUTSIDE SALES SUPPORT NETWORK (OSSN) |
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Definition
| an organization that specializes in representing and supporting independent contractors in the travel industry, outside sales agents and host agencies |
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Term
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Definition
| two or more travel components bundled together and offered at one price |
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Term
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Definition
| a person who has learned a body of knowledge, mastered skills needed, and demonstrated a commitment to the ethical standards of that occupation and the interests of clients |
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Term
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Definition
| an invoice that indicates an amount paid and the method of payment |
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Term
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Definition
| a summary of qualifications and work experience |
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Term
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Definition
| an evaluation of the profitability of different products and services |
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Term
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Definition
| upgrading a client to a more expensive or inclusive version of a product or service |
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Definition
| a person who joins a tour briefly to conduct sightseeing |
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Term
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Definition
| to work from a remote location and communicate with the business office via computer and other communication devices |
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Term
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Definition
| a package of travel features sold as a single unit |
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Term
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Definition
| the person responsible for the smooth running of a tour and the welfare of the clients |
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Term
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Definition
| a specialist who dispenses in-depth knowledge about his or her particular topic |
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Term
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Definition
| a company that packages the components of tours for later sale by retail outlets |
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Term
| TRAVEL ACCIDENT AND HEALTH INSURANCE |
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Definition
| coverage that protects the insured in case of accidents and sickness while away from home |
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Term
| TRAVELERS WITH DISABILITIES |
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Definition
| those travelers who have impaired mobility and require special arrangements |
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Term
| TRIP CANCELLATION OF INTERRUPTION INSURANCE |
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Definition
| coverage that reimburses clients for nonrefundable prepayments if they must cancel or discontinue a trip for a reason covered by the policy |
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Term
| UNITED STATES TOUR OPERATORS ASSOCIATION (USTOA) |
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Definition
| the professional association for tour operators that conduct business in the united states |
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Term
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Definition
| a document used to confirm arrangements, identify clients, or indicate payments made |
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