Term
|
Definition
| Process of Communication through sending and receiving visual, touch, voice. |
|
|
Term
| Importance of nonverbal communication |
|
Definition
| 90% of communication can be taken from non-verbals |
|
|
Term
|
Definition
| Values/Modes of behavior shared by all human cultures (Sad, Happy, Surprise, fear, anger, disgust) |
|
|
Term
|
Definition
| Variation in quality of society based on race, language, sex) LEARNED, Okay sign means no in another culture |
|
|
Term
|
Definition
| Muscles move and convey emotional states |
|
|
Term
|
Definition
| Provide social and emotional information, especially positive and negative mood signs (varies between cultures and part of personal space) |
|
|
Term
|
Definition
| Body actions communicate messages |
|
|
Term
|
Definition
| Touch (Handshake and kiss) |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Vocal Aspects of Delivery (tone, pitch, volume, rate) |
|
|
Term
|
Definition
| Absence of using your voice (positive and negative) communicates awkwardness/respect |
|
|
Term
|
Definition
| how you dress gives an opinion of yourself |
|
|
Term
|
Definition
| study of time in communication |
|
|
Term
|
Definition
| Smell and the Human communication overload, senses |
|
|
Term
|
Definition
|
|
Term
|
Definition
Facial Expressions
Eye Contact
Gestures
Haptics
Proxemics
Paralanguage
Silence
Personal Appearance
Chronemics
Olfactics
Environment/Context |
|
|
Term
| 6 Shared Cultural Universal Emotions |
|
Definition
| Sad, Happy, Surprise, Fear, Anger, Disgust |
|
|
Term
|
Definition
| Done on time, task oriented |
|
|
Term
|
Definition
| several things done at once, focus on relationships |
|
|
Term
|
Definition
| Thumbs up = alright, gestures are used instead of words |
|
|
Term
|
Definition
| (pointing while giving directions) used to illustrate the spoken word |
|
|
Term
|
Definition
| Support interactions and communication between the sender and receiver; check watch if you want to leave |
|
|
Term
|
Definition
| Stand in close contact/space/touch a lot, Middle east and South America; Lots of eye contact, loud voice, little space, |
|
|
Term
|
Definition
| Maintain more space/touch less, not as much direct eye contact, softer voice, more space; United states, great britian |
|
|
Term
|
Definition
| A percieved (think) OR real incompatibility of goals, values, expectations, processes, or outcomes between two or more interdependent (need each other) individuals or groups |
|
|
Term
| 3 complications that accompany intercultural conflict |
|
Definition
- language issues
- Ambiguity
- Contradictory Conflict styles |
|
|
Term
|
Definition
- Translating language from one to another causes different understandings
- People are speaking DIFFERENT languages |
|
|
Term
|
Definition
| Do we really have a problem or do we just think we do? middle finger in USA vs. Africa |
|
|
Term
| Contradictory conflict styles |
|
Definition
| The way we handle conflict can differ extremely from how people handle it |
|
|
Term
| 2 approaches to conflict styles |
|
Definition
- Direct vs. indirect
- Expressive vs. Restraint |
|
|
Term
|
Definition
| straightforward, concrete and address the situation head on |
|
|
Term
|
Definition
| Talk around the point of disagreement to avoid fighting and arguing (Save-face) |
|
|
Term
|
Definition
| Show your emotions and passion - Italy |
|
|
Term
|
Definition
| Everything will go better if you hold in your emotions (Poker face) United states |
|
|
Term
|
Definition
| A principle of conduct that helps govern the behavior of individuals and groups. (These principles arise from communities' views on what is good and bad behavior) |
|
|
Term
|
Definition
|
|
Term
|
Definition
| one set of ethics that apply to all people, across cultures |
|
|
Term
|
Definition
Every culture creates its own set of ethics; more than one correct way
Extreme: Holocaust was OKAY in Germany because no one stopped it |
|
|
Term
| David Kale on Intercultural Ethics (2) |
|
Definition
- Human spirit (Does it uphold the dignity of what being human means)
- Peace (minimal, middle, most) |
|
|
Term
| 3 ways to study intercultural communication ethically |
|
Definition
- Practice self-reflection
- Listen to others voices
- Develop your own sense of self justice |
|
|
Term
| 4 principles according to Kale to be inter-culturally sound |
|
Definition
1. Show respect for others as you'd like to receive
2. Describe the world as accurately as possible, be honest not deceptive
3. Encourage people of other cultures to express their uniqueness
4. Strive for identification with others and connection |
|
|
Term
|
Definition
| Language shapes our view of reality |
|
|
Term
|
Definition
Phonology
Syntactics
Semantics
Pragmatics |
|
|
Term
|
Definition
| "Sound System" of the language, "rr" in spanish |
|
|
Term
|
Definition
| Structure/order of the words |
|
|
Term
|
Definition
Study of the meaning of words
a "pitcher" can refer to water, baseball ect) |
|
|
Term
|
Definition
| Study of the practical usage of words in context (sarcasm, serious) |
|
|
Term
| 3 other language issues/concepts |
|
Definition
- Accents/Dialects
- Code-Switching
- Translation/Interpretation |
|
|
Term
|
Definition
| the way you say the words of a language |
|
|
Term
|
Definition
| Accent AND vocabulary, usually associated with a region |
|
|
Term
|
Definition
| going back and forth between two languages or dialects |
|
|
Term
|
Definition
| written (translator can have own agenda) |
|
|
Term
|
Definition
| oral conversation, transfers meaning and contect |
|
|
Term
| Addressing Conflict Productively |
|
Definition
- Identify specific problem
- Use "I" language
- Emphasize common goal
- Acknowledge cultural barriers |
|
|
Term
| Addressing conflict negatively |
|
Definition
- Make generalizations
- Unrelated issues brought up
- establish dominance
- rely on "you" statements |
|
|
Term
|
Definition
- No written history at the beginning and controversy of the origin
- Nasal Language spoken through the nose
- Hardest language to be fluent in because of the writing |
|
|
Term
|
Definition
- No "H" used
- don't use the tip of the tongue while speaking |
|
|
