Term
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Definition
| Any computer-based tool that people use to work with information and support the information and information processing needs of an organization. |
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Term
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Definition
| Consists of the physical devices associated with the computer system |
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Term
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Definition
| The set of instruction that the hardware executes to carry out specific tasks |
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Term
| Six Major Categories of Hardware |
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Definition
- Central Processing Unit- CPU
- Primary Storage- RAM, ROM
- Secondary Storage- Magnetic Medium
- Input Device- Keyboard, Mouse
- Output Device- Printer, Monitor
- Communication Device- Cable, Satellite
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Term
| Identify the different computer categories |
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Definition
| PDA, Laptop, Tablet, Desktop, Workstation, MiniComputer, Mainframe Computer, Supercomupter |
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Term
| Explain the difference between Primary and Secondary Storage |
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Definition
Primary Storage- computer's main memory that includes RAM, ROM, and the cache memory, and is directly accesible to the CPU
Secondary Storage- equipment designed to store large amounts of data long term |
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Term
| Describe the Relationship between operating system software and utility software |
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Definition
operating system software controls the utility software and manages how hardware devices work together
utility software provides additional functionality to the operating software |
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Term
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Definition
| The present time during which infinite quantities of information are readily available to anyone with a computer |
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Term
| Friedman's 10 World Flatteners |
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Definition
- Fall of the Berlin Wall
- Netscape IPO
- Worl Flow Software
- Open Sourcing
- Outsourcing
- Offshoring
- Supply Chain
- In-sourcing
- Informing
- Wireless
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Term
| Explain the difference between Data, information, business intelligence, and knowledge |
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Definition
- Data- raw facts that describe the characteristics of an event
- Information- data converted into meaningful text
- Business Intelligence- information collected from multiple sources and industries that analyze patterns, trends and relationships for strategic decision making
- Knowledge-skills and expertise coupled with information and intelligence that makes up a person's intellectual resources
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Term
| Describe Systems Thinking |
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Definition
| A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while gathering feedback on each part |
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Term
| Describe how MIS enable business communications |
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Definition
| The information is readily available throughout the organization |
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Term
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Definition
| A product or service that an organization's customers place a greater value on than similar offerings from a competitor |
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Term
| Describe Porter's 5 Forces Model |
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Definition
Buyer Power, Supplier Power, Threat of New Entrants and Threat of Substitute Products or Services all points back toward Rivalry Against Existing Competitors
Buyer Power and Supplier Power drives prices up or down of a product or service
Threat of Substitute Products is a totally different product
Threat of New Entrants is the power of competitors to enter a market |
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Term
Describe Porter's 3 Generic Strategies
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Definition
Choose a business Focus between Low Cost vs. High Cost and a Narrow or Broad Market
Low Cost/Broad Market is Cost Leadership
Low Cost/Narrow Market is a Focused Strategy
High Cost/Broad Market is Product Differentiation
High Cost/Narrow Market is a Focused Strategy
Anything in a narrow market=niche |
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Term
| Define Porter's value chain analysis |
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Definition
| Views a firm as a series of business processes that each add value to the product/service |
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Term
| Name the Primary Activities of the value chain analysis |
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Definition
- Inbound Logistics
- Operations
- Outbound Logistics
- Market and Sales
- Service
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Term
| Name the Support Activities of the value chain analysis |
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Definition
- Firm Infastructure
- Human Resource Management
- Technology Development
- Procurement
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Term
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Definition
| A standard set of activities that accomplish a specific task, such as a specfic process |
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Term
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Definition
| Chief Information Officer- Oversees all IT use and ensures the strategic alignment of IT with business goals and objectives |
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Term
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Definition
| Chief Knowledge Officer- Responsible, for collecting, mantainting, and distributing the organization's knowledge |
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Term
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Definition
| Chief Privacy Officer- responsible for ensuring the ethical and legal use of information |
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Term
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Definition
| Chief Security Officer- Responsible for ensuring the security of all IT systems |
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Term
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Definition
| Chief Technology Officer- Responsible for the ensuring the throughput, speed, accuracy, availability, and reliability of IT |
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Term
| What are the 3 Primary Organization levels? And what are the types of decisions and systems at each level? |
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Definition
- Operational- Structured Decisions, Transaction Processing Systems
- Managerial- Semistructured Decisions, Decision Support Systems
- Strategic- Unstructured Decisions, Executive Information Systems
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Term
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Definition
Critical Success Factors- the crucial steps companies make to perform to achieve their goals and objectives and implement strategies
****No Numbers |
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Term
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Definition
Key Performance Indicators- The quantifiable metrics a company uses to evaluate progress toward Critical Success Factors
**** Actual Numbers |
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Term
| What are metrics and what are the different types |
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Definition
Metrics- measurements that evaluate results to determine whether a project is meeting its results
Efficiency Metrics- Measure the performance of MIS, such as throughput, transaction speed, and system availability
Effectiveness Metrics- Measures the impact MIS has on business processes and activities, including customer satisfaction, and customer conversation rates |
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Term
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Definition
| Artificial Intelligence- Simulates Human Intelligence such as the ability to reason and learn |
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Term
| Identify the 5 types of AI |
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Definition
Expert System- Computerized program that initiate the reasoning processes in problem solving
Neural Network- attempts to evaluate how the brain works
Genetic Algorithm- AI system that mimic the ability to generate increasingly better solutions to a problem
Intelligent Agent- Knowledge-based info system that accomplishes specific tasks on behalf of the users
Virtual Reality- computer simluated environment that can be a simulation of the real world or an imaginary world |
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Term
| Explain the value of a business process |
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Definition
| Businesses gain a competitive edge when they minimize costs and streamline business processes |
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Term
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Definition
| Results in a product or service that is received by an organization's external customer |
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Term
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Definition
| Invisible to the external customer but essential to the effective management of the business |
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Term
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Definition
| No improvements or adjustments of process. Type of Business-Facing Process |
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Term
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Definition
| Shows where you want to be as a business. Type of Business-Facing Process |
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Term
| Business Process Improvements |
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Definition
| Attempts to understand and measure the current process and make performances improvements accordingly |
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Term
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Definition
| Improves business processes efficiencies by simplifying or eliminating unecessary steps |
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Term
| Business Process Reegnineering |
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Definition
| Analysis and redesign of workflow within and between enterprises |
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Term
| Business Process Management |
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Definition
| Focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications |
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