Term
| internal environment (def.) |
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Definition
| the factors within an enterprise (such as employees, structure, policies, and rewards) that influence how work is done and how goals are accomplished |
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Term
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Definition
| a system of behavior, rituals, and shared meaning held by employees that distinguishes the group of organization from other similar units |
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Term
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Definition
| an organization's core values that are shared by the majority of employees |
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Term
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Definition
| convictions that a specific mode of conduct is personally or socially preferable to another mode of conduct |
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Term
| 9 values important to employees (list) |
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Definition
| 1) recognition for competence, 2) respect and dignity, 3) personal choice and freedom, 4) involvement, 5) pride in one's work, 6) lifestyle quality, 7) financial security, 8) self-development, 9) health and wellness |
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Term
| external environment (def.) |
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Definition
| all factors such as laws, competition, technology, social-cultural norms and trends, and ecology that may affect the organization directly or indirectly |
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Term
| environmental analysis (def.) |
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Definition
| the monitoring of external environmental forces to determine the firm's opportunities and threats |
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Term
| environmental diagnosis (def.) |
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Definition
| the process of making managerial and strategic decisions by assessing and interpreting data collected in the environmental analysis |
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Term
| external environmental factors (list categories) |
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Definition
| Social-cultural, Economic, Technological, Political-legal, Ecological |
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Term
| external environmental factors (list social-cultural) |
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Definition
| Lifestyle changes, Life expectancies, Birth rate, Population growth rate (immigration included), Family arrangements, Consumer activism, Shifts in population, Ethical behavior, Changing women's roles |
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Term
| external environmental factors (list economic) |
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Definition
| Interest rates, Deficit, GDP, Unemployment levels, Energy sources/costs, Inflation rates, Money supply |
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Term
| external environmental factors (list technological) |
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Definition
| New products, Patent laws, Productivity measurement and growth, Industry R&D, Federal support of R&D, Robotics, Computer technology |
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Term
| external environmental factors (list Political-Legal) |
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Definition
| Antitrust laws, Product liability laws, Tax laws, Import/Export trade, Trade regulations, Investment tax credits, Corporate responsibility |
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Term
| external environmental factors (list Ecological) |
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Definition
| Environmental protection, Waste management, Public image in terms of environmental responsibility, Product safety, Packaging procedures |
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Term
| managing diversity (steps, list) |
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Definition
1) Identify specific program objectives and goals
2) Establish a program to meet these objectives
3) Evaluate institutional cultural practices by conducting attitudinal surveys of employees
4) Develop realistic expectations |
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Term
| basic skills employers want in employees (list) |
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Definition
| 1) an aptitude for learning, 2) competence (reading, writing, and computation), 3) communication, 4) personal management, 5) adaptability, 6) group effectiveness, 7) influence |
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Term
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Definition
| refers to the basic skills of reading, writing, and math |
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Term
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Definition
| speaking and listening skills |
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Term
| personal management (def.) |
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Definition
| person's self-esteem and self-motivation |
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Term
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Definition
| creative thinking and problem-solving skills |
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Term
| group effectiveness (def.) |
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Definition
| interpersonal and team skills |
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Term
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Definition
| leadership skills, how to be an effective leader who can influence others |
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Term
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Definition
| gross national product - the market value of an economy's final goods and services produced over a one-year period |
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Term
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Definition
| gross domestic product - the measure of output attributable to all factors of production (labor and property) physically located within a country |
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Term
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Definition
| an estimate of output per labor-hour worked |
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Term
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Definition
| General Agreement on Tariffs and Trade - an agreement setting rules of conduct for fair and equitable international trade. social responsibility |
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Term
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Definition
| the accumulated competence to provide goods and services for people |
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Term
| technological innovation (def.) |
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Definition
| all those activities translating technical knowledge into a physical reality that can be used in a societal scale |
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Term
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Definition
| the branch of natural science devoted to the relationship between living things and their environment |
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Term
| social responsibility (def.) |
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Definition
| a firm's practices with other parties such as customers, competitors, the government, employees, suppliers, and creditors |
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Term
| social responsibility as social obligation (def.) |
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Definition
| view that a corporation engages in socially responsible behavior when it pursues profit only within the constraints of law. |
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Term
| social responsibility as social reaction (def.) |
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Definition
| view that behavior that is in reaction to "currently prevailing social norms, values, and performance expectations"; view emphasizes that society is entitled to more than the mere provision of goods and services; business must be accountable for the ecological, environmental, and social costs incurred by its actions |
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Term
| social responsibility as social responsiveness (def.) |
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Definition
| view that behaviors are anticipatory and preventive, rather than reactive and restorative; referring to actions that exceed social obligation and social reaction |
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Term
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Definition
| an approach to ethics that assumes certain ethical ideals are universal; that is, they apply in all situations regardless of the consequences |
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Term
| utilitarian ethics (def.) |
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Definition
| an approach to ethics that assumes that ethical judgements depend upon the consequences of an action. A familiar utilitarian measure is that an action is good if it results in the greatest good for the greatest number. |
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Term
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Definition
| "the greatest good for the greatest number" |
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Term
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Definition
| an approach to ethics that assumes professional norms to be the measure of ethical status. If an act is appropriate within professional norms, it is considered to be ethically good or right. |
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Term
| deontological principle (def.) |
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Definition
| act in such a way that the action taken under the circumstances could be a universal law or rule of behavior |
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Term
| utilitarian principle (def.) |
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Definition
| act in a way that results in the greatest good for the greatest number |
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Term
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Definition
| take on actions that would be viewed as proper by a disinterested panel of professional colleagues |
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