-implemented MicroStrategy's BI Platform to provide enterprise-wide reporting and data analysis

-BI allows managers to analyze sales, inventory data, store operations, and customer loyalty

-specific needs in specific regions can be met more efficiently

- entertaining (films and such)

- competitive advantage (amazing amanda doll)

- increased opportunities (audeo)

- mobile connectivity (given)

- up to date info (gps)

- 2007 world series

- British Airways' & United Airlines' baggage failure

-- all the equipment attached to the computer, including the computer itself

-- input/output devices, storage devices, communication devices, system unit

--used to allow the user to enter data or instructions into the computer.

--(e.g: mouse, keyboard, scanner...)

--convert information and date inside the computer to a format that is accessible to the user

--(e.g: monitor, speakers, printer)

--allow computers to send data and into to other computers, and vice versa

--(e.g: modems, cables, network interface cards)

--provides basic instructions so that the equipment knows how to operate and work together

--(e.g: operating system, drivers)

--performs specific business tasks

--(e.g: photoshop, turbotax, Word)

-take the specs for an IS

-develop the programming code to build the system

-perform risk assessments and security audits

-create security policies and procedures

-allocate resources to various projects

-monitor said projects, keep them on track

-manage daily IT operations within an organization

-provide leadership

--Develop Best Practices

--Standardize Data (develop a common coding system for data items to be identical across the board)

--Build a Common IS (construct 4 data centers to reduce cost and promote better data sharing)

--hardware

--software

--data

--people

--networks

--procedures

1. Capture Input

2. Process

3. Convey Output

4. Collect Feedback

5. Control

--outside of the organization's control

--(e.g: interest rates, employment projections, etc)

--accurate

--complete

--economical

--relevant

--timely

--verifiable

--accessible

-need information specific to performing their job

--(office workers, production/sales clerks, etc)

--highly structured

-needs information to make short term decisions

--(office manager, supervisor, foreman, etc)

-needs information to monitor and control activities within their department

--(project/department manager)

--moderately 'middle'term, several months in advance

-needs information to develop and monitor the overall strategy, goals, and objectives for the organization

--very long timelines, little structure

--use cross-functional teams working on specific projects

--reduces layers of hierarchy and barriers that limit info sharing

"office automation systems"

OAS

--improve productivity by supporting generic, daily activities

--(email, Office,...)

--non management

"transaction processing systems"

TPS

--support the routine business transactions [recording, processing, and storing transactions]

-non-management and operational management

"Management Information Systems"

MIS

--support decision making activities through info and reporting capabilities

-built as an enchangement to a TPS, easier access to data

"Decision Support Systems"

DSS

--help users analyze data to make decisions

"Group Decision Support Systems"

GDSS

"Exectutive Information Systems"

EIS

"Expert Systems"

ES

"Supply Chain Management"

SCM

"Customer Relationship Management"

CRM

"Enterprise Resource Planning"

ERP

-responsible for supporting the needs of an organization's employees

--recording every financial transation within an organization

--ensuring that the data is correct

--new technology, undercounting votes

--new methods:

scanner vs ballot vs touch-screen?

Systems Development Life Cycle

SDLC

Planning

Analysis

Design

Implementation

Support

-Identify what the system needs to do

-Create models of the data, processing, and logic needs for the system

-Recommend the best approach to develop the system

Create detailed specification on how each of the following will work:

-Inputs and Outputs

-User Interfaces

-Databases

-Programs

-Infrastructure

-Acquire hardware/software

-Program

-Test

-Train

-Convert

-Operate

-Evaluate

-Modify

guidelines, more or less.

-The scope/outline

-timeline

-budget

-order of events

--interviewing

--joint application design (gathering input)

--questionnaires

--observation

--research