Term
| Identify Possible Solution |
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Definition
| 1. What have you done to correct the problem? (Reloaded, Rebooted, Reseated) |
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Term
| Identify Possible Solution |
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Definition
| 2. Have you removed all external devices or Customer Removable Units (CRUS)? |
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Term
| Identify Possible Solution |
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Definition
| 3. Have you checked the settings in system set-up? |
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Term
| Identify Possible Solution |
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Definition
| 4. Have you checked for malware on the system? (Anti-Virus, Add/Remove Programs, presence of pop-ups) |
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Term
| Identify Possible Solution |
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Definition
| 5. Have you run Dell diagnostics on the system? |
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Term
| Identify Possible Solution |
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Definition
| 6. Do you have a known good part you can swap? |
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Term
| Identify Possible Solution |
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Definition
| 7. Have you checked our Web Site for troubleshooting steps? |
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Term
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Definition
| Gosh!!! IMPLEMENT THE SOLUTION! FREAKING IDIOT! |
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