Term
| Does operations have a long-term or short-term goal? |
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Definition
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Term
| How can a business differentiate a service? |
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Definition
1. Time spent with customer
2. Level of expertise
3. Quality of inputs used |
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Term
| How can business differentiate a good? |
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Definition
1.Change features of the good
2. Better quality
3. Augmented features |
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Term
| How does environmental sustainability affect operations management? |
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Definition
| waste minimisation, recycling, reducing carbon footprint, conserve resources |
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Term
| How does globalisation affect operations? |
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Definition
| Resources, production and distribution can be located anywhere in the world |
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Term
| How is customer a transformed resource? |
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Definition
| If their well being is improved then they are 'transformed' |
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Term
| Name 2 ways of achieving economies of scale |
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Definition
1. Buying resources in bulk lowers the per unit cost
2. Large scale machinery greatly increases output |
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Term
| Name 3 influences on operations management |
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Definition
| choose from= globalisation, technology, quality expectations, cost-based competition, governments, regulations, environmental sustainability |
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Term
| Name 6 performance objectives |
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Definition
| Quality, speed, dependability, flexibility, customisation, cost |
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Term
| Name the 3 transformed resources. |
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Definition
| Materials, information, customers |
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Term
| Name the 4 key business functions |
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Definition
| Operations, marketing, finance, human resource management |
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Term
| What are augmented features? |
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Definition
| Add-ons to a good to differentiate it from competitors |
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Term
| What are compliance costs? |
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Definition
| Expenses related to meeting legal requirements |
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Term
| What are customised goods? |
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Definition
| Those varied according to the customer's needs |
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Term
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Definition
| Those that do not change regardless of the level of output |
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Term
| What are intermediate goods? |
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Definition
| Goods used in the manufacture of other products |
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Term
| What are key performance indicators? |
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Definition
| Specific measurable criteria to judge business performance |
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Term
| What are performance objectives? |
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Definition
| goals related to the transformation process |
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Term
| What are standardised goods? |
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Definition
| Massed produced, usually on an assembly line |
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Term
| What are the 4 Vs of operations |
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Definition
| Volume, variety, variation (in demand), visibility |
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Term
| What are the 4 key business functions? |
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Definition
| Operations, marketing, finance, human resources |
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Term
| What are the 4 most common inputs? |
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Definition
| labour, energy, raw materials, technology |
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Term
|
Definition
| Those that vary with the level of output |
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Term
| What is 'economies of scale'? |
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Definition
| Reducing the cost per item of output by producing in large volumes |
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Term
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Definition
| The time it takes for an order to be filled from the moment it is made |
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Term
| What is 'variation in demand'? |
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Definition
| How much the level of demand changes over time |
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Term
|
Definition
| How many different products are produced |
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Term
|
Definition
| How much the operation process is experienced by the customer |
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Term
|
Definition
| How much of a product is made |
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Term
|
Definition
| A chart that shows the activities that need to be performed, and their scheduling |
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Term
|
Definition
| One with the least amount of inputs for the amount of output |
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Term
|
Definition
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Term
|
Definition
| Something someone does for you |
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Term
|
Definition
| A promise by a business to correct any defects |
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Term
| What is computer aided design? |
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Definition
| Using a computer to help design a product |
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Term
| What is computer aided manufacturing |
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Definition
| Software that controls the manufacturing process |
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Term
|
Definition
| Taking corrective action when actual performance does not equal planned performance |
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Term
| What is corporate social responsibility? |
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Definition
| Open and accountable business actions based on respect for community and society |
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Term
| What is cost as a performance objective? |
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Definition
| Minimising expenses in the operations process |
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Term
| What is cost based competition? |
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Definition
| Developing strategies to create a cost advantage over competitors |
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Term
| What is critical path analysis? |
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Definition
| A scheduling method that shows the shortest time necessary to complete a task |
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Term
| What is customer relationship management? |
|
Definition
| The systems used by a business to maintain customer contact |
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Term
| What is customer service? |
|
Definition
| How well a business meets or exceeds customer expectations |
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Term
|
Definition
| Creating individualised products to meet specific needs of customers |
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Term
|
Definition
| How consistent or reliable a business products are |
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Term
| What is ethical responsibility? |
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Definition
| Going beyond obeying the law to include social, community and environmental concerns |
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Term
|
Definition
| How quickly the operation process can adjust to changes |
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Term
|
Definition
| Businesses purchasing supplies from all around the world |
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Term
|
Definition
| The removal of barriers to trade between countries |
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Term
|
Definition
| Making the product better by removing inefficiencies in operations |
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Term
| What is involved in cost leadership? |
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Definition
| Having the lowest costs, or being the most price competitive in the market |
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Term
|
Definition
| The aim of eliminating waste at every stage of production |
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Term
|
Definition
| Managing the flow of goods from supply to consumption |
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Term
| What is meant by "interdependence of key business functions"? |
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Definition
| The 4 key business functions depend on each other to achieve the goals of the business |
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Term
| What is meant by environmental sustainability? |
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Definition
| The operations manager should ensure operations conserve resources e.g. use renewable resources, recycle |
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Term
| What is meant by legal compliance? |
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Definition
| Obeying all the appropriate laws |
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Term
| What is meant by operations are customer focused? |
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Definition
| Every part of operations is is directed to satisfying customer wants |
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Term
| What is meant by the "strategic role of operations management"? |
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Definition
| Operations management contributes towards the strategic plan of the business |
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Term
| What is meant by transformation? |
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Definition
| The conversion of inputs (resources) into outputs (products) |
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Term
|
Definition
| Measuring actual performance against planned performance |
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Term
| What is offshore outsourcing? |
|
Definition
| Outsourcing operations to other countries |
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|
Term
| What is onshore outsourcing? |
|
Definition
| Moving operations to other domestic producers |
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|
Term
| What is operations management? |
|
Definition
| Organising the process that transforms inputs into outputs |
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Term
|
Definition
| The use of outside specialists to produce one or more key business functions |
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|
Term
|
Definition
| The arrangement of equipment in a factory or office |
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|
Term
| What is product differentiation? |
|
Definition
| Making ones product different to that of others e.g. different appearance |
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|
Term
| What is product differentiation? |
|
Definition
| When a business distinguishes its product from its competitors in the eyes of consumers |
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Term
|
Definition
| The arrangement of equipment related to the sequence of tasks to be performed |
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Term
|
Definition
| The standard of the product |
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Term
|
Definition
| WHEN and how long tasks need to done in the operation process |
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Term
|
Definition
| The ORDER in which tasks need to be done in the operation process |
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Term
|
Definition
| The time it takes to perform operations tasks |
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Term
| What is supplier rationalisation? |
|
Definition
| Reducing the number of suppliers |
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Term
| What is supply chain management? |
|
Definition
| Managing the flow of resources from a variety of suppliers, transforming them to produce outputs |
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Term
|
Definition
| Organising operations so that staff can competently perform their tasks |
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Term
| What is the difference between legal compliance and ethical responsibility? |
|
Definition
| Ethical responsibility means going beyond the legal minimum |
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|
Term
| What is the impact of technology on operations? |
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Definition
| Need to introduce new equipment and retrain staff |
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Term
| What is the supply chain? |
|
Definition
| The sequence of activities and organisation involved in producing a product |
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|
Term
|
Definition
| Adding value to the inputs by transforming them into outputs |
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|
Term
| Which levels of government deals with zoning? |
|
Definition
|
|
Term
| Why do businesses outsource operations? |
|
Definition
| To reduce costs - gain competitive advantage |
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|
Term
| What are performance objectives? |
|
Definition
| Goals related to the transformation process |
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