Term
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Definition
A person's evaluation of his or her job and work context A collection of attitudes about specific facets of the job |
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Term
| EVLN: Responses to Dissatisfaction |
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Definition
Exit: Leaving the situation, quitting, transfering Voice: Changing the situation, complaining Loyalty: Patiently waiting for the situaiton to improve Neglect: Reding work effort/quality, absenteeism |
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Term
| Employee - Customer - Proft Chain |
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Definition
| company practices --> satisfied employees -->less turnover and more consistent service --> cusotmer's perceived value --> satified customers and more referrals --> higher revenue growth and profits |
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Term
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Definition
| emotional attachment to, identification with, and involvement in an organization (affected by job satisfaction) |
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Term
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Definition
| Belief that staying with the organizations serves your personal interests (pays the bills) |
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Term
| Building Organizaitonal Commitment |
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Definition
| Justice and Support, Shared values, Trust, Organizaitonal comprehension, Employee involvment |
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Term
| Maslow's Needs Hierarchy Theory |
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Definition
Self-actualization Esteem Beloningness Safety Physiological Need to Know Need for Beauty |
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Term
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Definition
| Drive to acquire, bong, learn, defend |
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Term
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Definition
| Need for achievement, affiliation, power |
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Term
| Characteristics of Effective Feedback |
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Definition
| Specific, Relevant, Timely, Sufficiently frequent, Credible |
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Term
| Procedural Justice Structural Rules |
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Definition
| voice, consistent, Bias-Free, Listens to all, Knowledgeable, Appealable |
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