Term
| 1. Which of the following is one of the four elements of the acronym VUCA? |
|
Definition
| 1. volatility, 2. uncertainty, 3. complexity, and 4. ambiguity |
|
|
Term
| 10. How do employee handbooks contribute to an organization’s risk management plan? |
|
Definition
| 1. Employee handbooks help protect the organization from potential risk. |
|
|
Term
| 11. Why is it important for HR professionals to keep up to date on employment litigation statistics? |
|
Definition
| 1. These statistics help to predict areas of vulnerability and recommend risk management strategies. |
|
|
Term
| 12. Which of the following usually present the most risk of a discrimination charge being filed with the Equal Employment Opportunity Commission? |
|
Definition
| 1. Retaliation, race, disability |
|
|
Term
| 13. What is the purpose of a legislative committee? |
|
Definition
| 1. To study a bill and determine the likelihood that the bill will be able to pass a vote in the full body of Congress |
|
|
Term
| 14. An activity in which anybody can participate to influence laws and regulations is known as which of the following? |
|
Definition
|
|
Term
| 15. A code of conduct is to ________________ as an ethical statement is to organizational standard of behavior. |
|
Definition
| 1. Employee standards of behavior |
|
|
Term
| 16. An assembly-line configuration and standard operating procedures for taking a sales call are examples of which of the following organizational functions? |
|
Definition
|
|
Term
| 17. Considering inputs such as available material and labor is an activity of which organizational function? |
|
Definition
|
|
Term
| 18. The evolution from pagers to cellular phones is an example of which of the following forces in the external business environment? |
|
Definition
| 1. Technology developments driving industry change |
|
|
Term
| 19. In which of the following ways does the finance department contribute to the achievement of HR outcomes |
|
Definition
| 2. A financial analyst can provide models to predict the number of employees needed at different production levels. |
|
|
Term
| 2. Which option is the correct term describing the near-term activities involved in transferring the product or service from the business to the customer? |
|
Definition
|
|
Term
| 20. Forecasting is most likely to be used when a company is doing which of the following activities? |
|
Definition
| B. Creating an annual budget |
|
|
Term
| 21. The company for which you work has partners who have agreed to share responsibility for managing the business on a day-to-day basis. This is an example of which of the following business structures? |
|
Definition
|
|
Term
| 22. Under what conditions would employees be most receptive to organizational change? |
|
Definition
| 1. If they understand the benefits of the changes to their own working conditions |
|
|
Term
| 23. Fill in the blank: Technological challenges are to project management as challenges are to change management. |
|
Definition
|
|
Term
| 24. During the strategic planning session, the organizational leaders of a custom cabinet shop identified that there were serious quality defects in the wood being sourced from an outside vendor. Additionally, these flaws were contributing to the reason existing product packaging was no longer adequate to properly prepare the product for freight transport. This company has identified problems in which business function? |
|
Definition
|
|
Term
| 25. A company objective is to help managers perform through a series of 90-day goals. The goals will be set by the executive team, and managers will be expected to report weekly progress via email. Which of the following internal relationships should HR cultivate to help the company achieve this strategic objective? |
|
Definition
| 1. Twice-a-month meetings with the managers to identify and support any workforce changes that will need to occur to achieve the goals |
|
|
Term
| 26. Which of the following is an example of a human capital measurement? |
|
Definition
| 1. Employee attitudes, 2. Employee capabilities, 3. Productivity |
|
|
Term
| 27. A values statement does not need to include which of the following? |
|
Definition
|
|
Term
| 28. A painting company has decided to organize its services by industrial and residential. It plans to hire division directors to form key account teams in both sales and marketing but keep operations as its own division. This is an example of which strategy? |
|
Definition
|
|
Term
| 29. Inventory, employees, and accounts receivable are all examples of what? |
|
Definition
|
|
Term
| 3. Managing payroll and recruiting for open positions are examples of which human resource role? |
|
Definition
|
|
Term
| 30. Which number is the mode in the following sequence: 1334555? |
|
Definition
|
|
Term
| 31. One of the corporate values of your company is the concept of “Ohana” that is centered around behaviors such as transparency and trust. Which of the following conditions would you expect to find at this organization? |
|
Definition
| B. Encouragement to challenge the status quo |
|
|
Term
| 32. The large company that you work for has decided that addressing the leadership needs of their organization is necessary to advance their growth objectives. Which of the following should be your first priority? |
|
Definition
| a. Evaluating current leaders |
|
|
Term
| 33. Which of the following is the most likely reason that some organizational leaders struggle with ethical decision-making? |
|
Definition
| a. Not everyone shares the same set of values. |
|
|
Term
| 34. A startup company is focused on innovation, driven by its research and development efforts. The skillsets necessary for its workforce do not currently exist in the available labor market. Which of the following strategies should you recommend? |
|
Definition
| A. Offer paid internships to high school students in the communities where you operate. |
|
|
Term
| 35. The executive team at a major retailer has decided that it must close 68 stores nationwide, with an anticipated loss of more than 10,000 jobs. Which of the following external partner- ships would have the biggest impact on the laid-off workers? |
|
Definition
| 1. County unemployment offices |
|
|
Term
| 36. Who is hiring, what price points are selling, and what are the current trends and cultural factors are questions answered by a scan of which of the following? |
|
Definition
| 1. The general business environment |
|
|
Term
| 37. HR provided the strategic planning committee with a report showing the unemployment rate at the state and county levels and the availability of labor by skillset. The committee is most likely preparing for which of the following planning activities? |
|
Definition
| 1. Strategic workforce planning |
|
|
Term
| 38. Which of the following is a major characteristic of evidence-based management? |
|
Definition
| 1. Making decisions using scientific evidence |
|
|
Term
| 39. Which evidence would you use to make a decision about how many employees a company may need during peak season? |
|
Definition
|
|
Term
| 4. A conduct statement is most likely to be found in which corporate document? |
|
Definition
| 1. Employee handbook , 2. Ethics policy , 3. Injury and Illness Prevention Plan (IIPP) |
|
|
Term
| 40. In developing the exam content outline, a major exam administrator identifies subject- matter experts to review the existing exam content and anonymously make suggestions for changes. A facilitator gathers the feedback and then sends out proposed changes to each member for revisions and comments. The facilitator repeats this process round after round until a consensus is reached. This company is employing which of the following decision- making methods? |
|
Definition
|
|
Term
| 41. Which of the following is most likely to increase employee commitment to change? |
|
Definition
| 1. Increasing employee trust in management |
|
|
Term
| 42. Purchasing employment practice liability insurance (EPLI) is what type of risk management Technique? |
|
Definition
|
|
Term
| 43. HR is most likely to serve in what type of role related to an employer’s use of workforce analytics? |
|
Definition
|
|
Term
| 44. For what purpose is a churn model most likely to be used? |
|
Definition
| 1. To identify the root cause of turnover |
|
|
Term
| 45. Suppliers, employees, and local community groups are all examples of which of the following? |
|
Definition
|
|
Term
| 46. A code of ethics, accounting rules, and sustainability guidelines are all examples of what type of company behavior? |
|
Definition
|
|
Term
| 47. Which of the following technological tools would best help HR manage résumés, training documents, and service awards? |
|
Definition
| A. A human resource information system (HRIS) |
|
|
Term
| 48. The collective knowledge, skills, and abilities of an organization’s employees based upon which an employer may compete is best known as which of the following? |
|
Definition
|
|
Term
| 49. Your favorite news outlet just announced that interest rates will be going up in the next calendar quarter. This is an example of which of the following? |
|
Definition
| 1. A leading economic indicator |
|
|
Term
| 5. Which of the following tools would HR most likely recommend to an employer who wants to tailor an employee wellness program to the needs of the workforce? |
|
Definition
|
|
Term
| 50. You have tasked a department with coming up with a proposed schedule for the holiday season. You are asking them in effect to form which of the following? |
|
Definition
|
|
Term
| 6. Reengineering, corporate restructuring, and workforce expansion are all examples of what type of management strategy? |
|
Definition
|
|
Term
| 7. The employer you work for is looking to open a large paint facility in a neighboring state. It will be the second location, with corporate headquarters continuing to be home base. Which change management structural intervention will HR most likely need to address? |
|
Definition
|
|
Term
| 8. Which metric should you use to communicate to an executive team the expenses associated with recruiting and selection? |
|
Definition
|
|
Term
| 9. A supervisor complained to HR that one of his employees is often tardy. When asked about it, the employee said that he thought being on time wasn’t really that important, as his supervisor seemed to come and go as he pleased. The supervisor himself is a nonexempt employee with a regular schedule. What should HR recommend as a first step? |
|
Definition
| 1. Coach the supervisor on modeling appropriate workplace behaviors and communicating proper standards. |
|
|
Term
| 1. Which of the following is one of the four elements of the acronym VUCA? |
|
Definition
| 1. volatility, 2. uncertainty, 3. complexity, and 4. ambiguity |
|
|
Term
| 10. How do employee handbooks contribute to an organization’s risk management plan? |
|
Definition
| 1. Employee handbooks help protect the organization from potential risk. |
|
|
Term
| 100. Anonymous online comments disparaging a company, posted by a current employee, that are not intended to be read by co-workers—such as on review sites—may not be which of the following? |
|
Definition
|
|
Term
| 101. What is the primary purpose of the interactive process under the Americans with Disabilities Act (ADA)? |
|
Definition
| 1. To keep the lines of communication open between a disabled worker and their employer |
|
|
Term
| 102. An employer decided to reassign an employee to a position other than his original job to reasonably accommodate his disability. The position met the restrictions from the employee’s physician, and there was a current vacancy. Which of the following state- ments is true? |
|
Definition
| 1. The employer should send a letter to the employee notifying him that they are seek- ing to reassign him. |
|
|
Term
| 103. An individual has applied for a receptionist position at your place of business. During the background process, it was discovered that she had a nonviolent, drug-related conviction. How should HR proceed with the screening? |
|
Definition
| 1. The company should consider how much time has passed since the conviction. |
|
|
Term
| 104. When should the employer begin a background screen on an individual? |
|
Definition
| 1. After a conditional offer of employment has been made |
|
|
Term
| 105. What is the primary purpose of validating pre-employment tests? |
|
Definition
| 1. To ensure the tests accurately measure job requirements |
|
|
Term
| 106. A workforce plan is most likely to address which of the following? |
|
Definition
| 1. An employer’s staffing needs |
|
|
Term
| 107. Which of the following operational HR activities has impact upon all other HR competencies? |
|
Definition
|
|
Term
| 108. Your HR director has asked you to identify the percentage of time spent on each task within a job and scale the tasks based on how important they are to successful perfor- mance on the job. Your boss is most likely asking you to do what? |
|
Definition
| 1. Identify the essential functions. |
|
|
Term
| 109. The primary difference between job posting and job bidding is which of the following? |
|
Definition
| 1. Job posting occurs when a job is open, whereas job bidding may occur before the position is available. |
|
|
Term
| 11. Why is it important for HR professionals to keep up to date on employment litigation statistics? |
|
Definition
| 1. These statistics help to predict areas of vulnerability and recommend risk management strategies. |
|
|
Term
| 110. Helping a new employee learn the formal and informal rules of the organization is the main focus of which HR activity? |
|
Definition
|
|
Term
| 111. Which of the following best describes the type of applicants an employer will find when using college as a recruiting source? |
|
Definition
| 1. Very diverse applicants |
|
|
Term
| 112. Which strategy should you recommend to your HR leader if you are getting too many unqualified candidates applying for open positions? |
|
Definition
| 1. Using prescreening questions |
|
|
Term
| 113. A cognitive ability test is most likely screening for which of the following? |
|
Definition
|
|
Term
| 114. An aptitude test is most likely to predict which of the following employee competencies? |
|
Definition
| 1. Ability to learn a new skill |
|
|
Term
| 115. A pre-employment personality profile is likely to identify which of the following individual characteristics? |
|
Definition
| 1. Conscientiousness, 2. Motivators , 3. Extroversion or introversion |
|
|
Term
| 116. There is currently a skills shortage in industries such as nursing and technology. Graduate rates are projected to be low for these highly skilled jobs throughout the 2020s. This data is most likely provided by which of the following reports? |
|
Definition
| 1. Federal and state data reports |
|
|
Term
| 117. Given the projected skills gap in science, technology, engineering, and math (STEM) talent, which of the following strategies should you recommend for an employer that is dependent on these highly skilled workers? |
|
Definition
| 1. Participate in community partnerships for long-term planning. |
|
|
Term
| 118. Which of the following tools will help HR best assess the skillsets of the current workforce? |
|
Definition
|
|
Term
| 119. The employment brand is best defined by which of the following? |
|
Definition
|
|
Term
| 12. Which of the following usually present the most risk of a discrimination charge being filed with the Equal Employment Opportunity Commission? |
|
Definition
| 1. Retaliation, race, disability |
|
|
Term
| 120. Knowing the company brand is helpful for HR so that they may conduct which of the following HR activities? |
|
Definition
| 1. Recruitment, 2. Employee development, 3. Culture training |
|
|
Term
| 121. Google has a reputation for having a creative, innovative, and leadership-driven environment for their employees to work within. This is the best example of which of the following? |
|
Definition
|
|
Term
| 122. What is the greatest risk to employers that want to use offer letters for potential hires? |
|
Definition
| 1. Inadvertently creating an employment contract |
|
|
Term
| 123. The primary difference between an offer letter and an employment contract is which of the following? |
|
Definition
| 1. An employment contract will include reasons an employee may be discharged. |
|
|
Term
| 124. You have been tasked with hiring an IT specialist for your company, with a pay range between $35 and $55 per hour. The applicant who is most qualified requested a mini- mum pay rate of $65 per hour but is willing to negotiate. You have permission to come back with an offer of $50 per hour, mainly because your boss doesn’t think he would take less. This is an example of what type of negotiation bias? |
|
Definition
|
|
Term
| 125. Which of the following recruitment sources would be most likely to help you attract passive candidates? |
|
Definition
|
|
Term
| 126. Which of the following data sets should be included when calculating cost per hire? |
|
Definition
| 1. Advertising and marketing fees, 2. Costs for background checks, 3. Recruiter wages |
|
|
Term
| 127. The metamorphosis stage of employee socialization is characterized by which of the following? |
|
Definition
| 1. The employee has internalized the culture and is comfortable with their job. |
|
|
Term
| 128. Which of the following is an HR best practice for employees wanting to job share? |
|
Definition
| 1. Creating a memo of understanding between two job-sharing workers |
|
|
Term
| 129. With the continued aging of the workforce population, which alternative staffing arrangement may most benefit an employer? |
|
Definition
| 1. Offering phased retirement programs |
|
|
Term
| 13. What is the purpose of a legislative committee? |
|
Definition
| 1. To study a bill and determine the likelihood that the bill will be able to pass a vote in the full body of Congress |
|
|
Term
| 130. Business strategy, the skillsets of the current workforce, and labor market demographics are all factors used to complete which HR activity? |
|
Definition
|
|
Term
| 131. The manager of HR has asked that you research ways in which to acclimate new hires to the workplace beyond training them for their jobs. She recommends introducing them to the CEO, having a welcome luncheon, and checking in with them each week for the first 30 days. Which HR activity is your manager describing? |
|
Definition
|
|
Term
| 132. In what way can employee onboarding influence employee retention? |
|
Definition
| 1. The process can help new hires understand what is expected of them., 2. Onboarding provides support to new hires so they feel like they can succeed. , 3. Onboarding will help build employee loyalty. |
|
|
Term
| 133. Which of the following conditions is most likely to have the greatest impact on employee retention? |
|
Definition
| 1. Relationship with supervisors |
|
|
Term
| 134. Which of the following conditions is an obstacle to effective diversity recruiting? |
|
Definition
| 1. Bias , 2. Stereotyping |
|
|
Term
| 135. One study found that when recruiters searched for candidates on social media platforms such as LinkedIn, they were more likely to look at male profiles than female profiles. This is an example of which of the following? |
|
Definition
|
|
Term
| 136. Asking candidates to provide their social media passwords during the recruitment process is best represented by which of the following statements? |
|
Definition
| 1. May violate state and federal law |
|
|
Term
| 137. The Federal Aviation Administration (FAA) has set the age limit for pilots at 65. This is an example of which of the following? |
|
Definition
| 1. A bona fide occupational qualification |
|
|
Term
| 138. It has been 48 hours since the employee you hired has begun work, and he still has not provided you with proof of identity. Which course of action should you take? |
|
Definition
| 1. Meet with the employee to remind him of the requirements and review document options. |
|
|
Term
| 139. Which of the following employers may be required to have a written affirmative action plan? |
|
Definition
| 1. Federal contractors with at least 50 employees and $50,000 in federal contracts |
|
|
Term
| 14. An activity in which anybody can participate to influence laws and regulations is known as which of the following? |
|
Definition
|
|
Term
| 140. Which of the following elements of affirmative action programs is prohibited by law? |
|
Definition
| 1. Hiring quotas , 2. Discriminating against veterans , 3. Requiring self-identification |
|
|
Term
| 141. Which of the following should be HR’s priority when building a record retention pro- gram for their employer? |
|
Definition
| 1. Properly securing confidential employee information |
|
|
Term
| 142. Your HR manager has tasked you with cleaning up the HR files and coming up with a process to handle records that may be destroyed. Which factor is the most important for you to consider? |
|
Definition
| 1. Any pending litigation that may involve the records, even if the retention requirements have expired |
|
|
Term
| 143. The R&D department has had a hard time keeping qualified hires in the engineering role; in fact, the last two hires were both terminated because they could not perform the essential tasks of the job. The manager has asked you to reopen the job ad and get him interviews by the end of the week. Which course of action should you take? |
|
Definition
| 1. Request to conduct a thorough job analysis to identify the true needs |
|
|
Term
| 144. An employee is injured while at work and has been sent to the company’s occupational clinic for evaluation. Which of the following documents should you send over to the clinic? |
|
Definition
| 1. The job description with essential functions |
|
|
Term
| 145. The VP of HR has tasked the HR department with completing job analysis for all com- pany positions at your 500+ employee facility. With more than 25 different job classifica- tions and limited resources, which job analysis approach would be best? |
|
Definition
|
|
Term
| 146. For jobs that are considered exempt from overtime regulations, which of the following is the most important to include in the job description? |
|
Definition
| 1. The duties that support the exemption status |
|
|
Term
| 147. As part of an HR technology strategy, your HR manager has decided to computerize employee skills inventories. Which of the following approaches should you recommend? |
|
Definition
| 1. Utilizing a self-service feature to have employees update their own records |
|
|
Term
| 148. Under which condition would it be most beneficial to consider former employees to fill open positions? |
|
Definition
| 1. If the employee left for personal reasons, such as to go back to school |
|
|
Term
| 149. Car rentals, per diem expenses, and temporary home-finding assistance are all character- istics of which HR activity? |
|
Definition
|
|
Term
| 15. A code of conduct is to ________________ as an ethical statement is to organizational standard of behavior. |
|
Definition
| 1. Employee standards of behavior |
|
|
Term
| 150. Conducting a general Internet search using key words plus AND, OR, and NOT when recruiting is known as what type of search? |
|
Definition
|
|
Term
| 151. The company you work for hires 4,000 new employees per year, onboarding 150 people through boot camps every two weeks at their corporate headquarters. A survey of employee engagement on the last day of a boot camp shows a high level of employee engagement. Ninety days later, however, employee engagement levels for the same group are reduced. What strategy should you recommend to your employer? |
|
Definition
| 1. Work with management to find ways to expand onboarding activities into the employees’ first 90 days. |
|
|
Term
| 152. What is the primary relationship between affirmative action programs and diversity initiatives? |
|
Definition
| 1. Affirmative action is aimed at increasing diversity in the workplace. |
|
|
Term
| 153. As the new HR generalist, you have been tasked with creating a record retention schedule for all employee files. Which data should you source first to guide your recommendations? |
|
Definition
| 1. The number of employees at the company |
|
|
Term
| 154. The company you work for has a practice of hiring employees who are still in high school to fill summer jobs. Which of the following actions is necessary for HR to take? |
|
Definition
| 1. Check state and federal laws regarding any permit requirements for employing minors. |
|
|
Term
| 155. When designing employee onboarding programs, which of the following must be included? |
|
Definition
| 1. How the program will be measured |
|
|
Term
| 156. Which of the following terms best describes the practice of due diligence? |
|
Definition
|
|
Term
| 157. What is a primary reason for one company to merge with another company? |
|
Definition
| 1. Increasing profitability, 2. Eliminating a competitor, 3. Avoiding market redundancies |
|
|
Term
| 158. To accurately conduct a labor market trend analysis, HR would need information from which of the following agencies? |
|
Definition
| 1. The Department of Labor (DOL) |
|
|
Term
| 159. An employee is requesting to get off work two hours early every Friday while he attends his Alcoholics Anonymous meetings for the next three months. At that time, there will be a weekend meeting closer to his home that he will begin to attend. The employer he works for has 19 employees, and accommodating this request would require that other workers be trained in his regular closing responsibilities that are considered essential. How should the employer respond? |
|
Definition
| 1. The employer should accommodate this request, as it is short term and protected under the ADA. |
|
|
Term
| 16. An assembly-line configuration and standard operating procedures for taking a sales call are examples of which of the following organizational functions? |
|
Definition
|
|
Term
| 160. Which of the following is an example of a knowledge requirement from a job description for a receptionist? |
|
Definition
| 1. Managing files and records in accordance with company procedures |
|
|
Term
| 161. According to the DOL, an HR generalist will regularly be called upon to give an employee their full attention when the employee is speaking. This is an example of which of the following? |
|
Definition
| 1. Active listening skills |
|
|
Term
| 162. The labor market should be analyzed by current and future staffing needs against market data. |
|
Definition
|
|
Term
| 163. What is the primary purpose of assessing the internal skillsets of current employees? |
|
Definition
| 1. To create a workforce plan |
|
|
Term
| 165. Which of the following information is most critical for HR to have when negotiating salaries during job offers? |
|
Definition
|
|
Term
| 166. Which of the following is a direct cost of employee turnover? |
|
Definition
| 1. Accrued time off owed to the exiting employee |
|
|
Term
| 167. All of the statements regarding employee record-keeping are true except which of the following? |
|
Definition
| 1. State requirements may not exceed federal requirements. |
|
|
Term
| 17. Considering inputs such as available material and labor is an activity of which organizational function? |
|
Definition
|
|
Term
| 18. The evolution from pagers to cellular phones is an example of which of the following forces in the external business environment? |
|
Definition
| 1. Technology developments driving industry change |
|
|
Term
| 19. In which of the following ways does the finance department contribute to the achievement of HR outcomes |
|
Definition
| 2. A financial analyst can provide models to predict the number of employees needed at different production levels. |
|
|
Term
| 2. Which option is the correct term describing the near-term activities involved in transferring the product or service from the business to the customer? |
|
Definition
|
|
Term
| 20. Forecasting is most likely to be used when a company is doing which of the following activities? |
|
Definition
| B. Creating an annual budget |
|
|
Term
| 21. The company for which you work has partners who have agreed to share responsibility for managing the business on a day-to-day basis. This is an example of which of the following business structures? |
|
Definition
|
|
Term
| 22. Under what conditions would employees be most receptive to organizational change? |
|
Definition
| 1. If they understand the benefits of the changes to their own working conditions |
|
|
Term
| 23. Fill in the blank: Technological challenges are to project management as challenges are to change management. |
|
Definition
|
|
Term
| 24. During the strategic planning session, the organizational leaders of a custom cabinet shop identified that there were serious quality defects in the wood being sourced from an outside vendor. Additionally, these flaws were contributing to the reason existing product packaging was no longer adequate to properly prepare the product for freight transport. This company has identified problems in which business function? |
|
Definition
|
|
Term
| 25. A company objective is to help managers perform through a series of 90-day goals. The goals will be set by the executive team, and managers will be expected to report weekly progress via email. Which of the following internal relationships should HR cultivate to help the company achieve this strategic objective? |
|
Definition
| 1. Twice-a-month meetings with the managers to identify and support any workforce changes that will need to occur to achieve the goals |
|
|
Term
| 26. Which of the following is an example of a human capital measurement? |
|
Definition
| 1. Employee attitudes, 2. Employee capabilities, 3. Productivity |
|
|
Term
| 27. A values statement does not need to include which of the following? |
|
Definition
|
|
Term
| 28. A painting company has decided to organize its services by industrial and residential. It plans to hire division directors to form key account teams in both sales and marketing but keep operations as its own division. This is an example of which strategy? |
|
Definition
|
|
Term
| 29. Inventory, employees, and accounts receivable are all examples of what? |
|
Definition
|
|
Term
| 3. Managing payroll and recruiting for open positions are examples of which human resource role? |
|
Definition
|
|
Term
| 30. Which number is the mode in the following sequence: 1334555? |
|
Definition
|
|
Term
| 31. One of the corporate values of your company is the concept of “Ohana” that is centered around behaviors such as transparency and trust. Which of the following conditions would you expect to find at this organization? |
|
Definition
| B. Encouragement to challenge the status quo |
|
|
Term
| 32. The large company that you work for has decided that addressing the leadership needs of their organization is necessary to advance their growth objectives. Which of the following should be your first priority? |
|
Definition
| a. Evaluating current leaders |
|
|
Term
| 33. Which of the following is the most likely reason that some organizational leaders struggle with ethical decision-making? |
|
Definition
| a. Not everyone shares the same set of values. |
|
|
Term
| 34. A startup company is focused on innovation, driven by its research and development efforts. The skillsets necessary for its workforce do not currently exist in the available labor market. Which of the following strategies should you recommend? |
|
Definition
| A. Offer paid internships to high school students in the communities where you operate. |
|
|
Term
| 35. The executive team at a major retailer has decided that it must close 68 stores nationwide, with an anticipated loss of more than 10,000 jobs. Which of the following external partner- ships would have the biggest impact on the laid-off workers? |
|
Definition
| 1. County unemployment offices |
|
|
Term
| 36. Who is hiring, what price points are selling, and what are the current trends and cultural factors are questions answered by a scan of which of the following? |
|
Definition
| 1. The general business environment |
|
|
Term
| 37. HR provided the strategic planning committee with a report showing the unemployment rate at the state and county levels and the availability of labor by skillset. The committee is most likely preparing for which of the following planning activities? |
|
Definition
| 1. Strategic workforce planning |
|
|
Term
| 38. Which of the following is a major characteristic of evidence-based management? |
|
Definition
| 1. Making decisions using scientific evidence |
|
|
Term
| 39. Which evidence would you use to make a decision about how many employees a company may need during peak season? |
|
Definition
|
|
Term
| 4. A conduct statement is most likely to be found in which corporate document? |
|
Definition
| 1. Employee handbook , 2. Ethics policy , 3. Injury and Illness Prevention Plan (IIPP) |
|
|
Term
| 40. In developing the exam content outline, a major exam administrator identifies subject- matter experts to review the existing exam content and anonymously make suggestions for changes. A facilitator gathers the feedback and then sends out proposed changes to each member for revisions and comments. The facilitator repeats this process round after round until a consensus is reached. This company is employing which of the following decision- making methods? |
|
Definition
|
|
Term
| 41. Which of the following is most likely to increase employee commitment to change? |
|
Definition
| 1. Increasing employee trust in management |
|
|
Term
| 42. Purchasing employment practice liability insurance (EPLI) is what type of risk management Technique? |
|
Definition
|
|
Term
| 43. HR is most likely to serve in what type of role related to an employer’s use of workforce analytics? |
|
Definition
|
|
Term
| 44. For what purpose is a churn model most likely to be used? |
|
Definition
| 1. To identify the root cause of turnover |
|
|
Term
| 45. Suppliers, employees, and local community groups are all examples of which of the following? |
|
Definition
|
|
Term
| 46. A code of ethics, accounting rules, and sustainability guidelines are all examples of what type of company behavior? |
|
Definition
|
|
Term
| 47. Which of the following technological tools would best help HR manage résumés, training documents, and service awards? |
|
Definition
| A. A human resource information system (HRIS) |
|
|
Term
| 48. The collective knowledge, skills, and abilities of an organization’s employees based upon which an employer may compete is best known as which of the following? |
|
Definition
|
|
Term
| 49. Your favorite news outlet just announced that interest rates will be going up in the next calendar quarter. This is an example of which of the following? |
|
Definition
| 1. A leading economic indicator |
|
|
Term
| 5. Which of the following tools would HR most likely recommend to an employer who wants to tailor an employee wellness program to the needs of the workforce? |
|
Definition
|
|
Term
| 50. You have tasked a department with coming up with a proposed schedule for the holiday season. You are asking them in effect to form which of the following? |
|
Definition
|
|
Term
| 51. A supervisor interviewed an applicant for an open position and rated the applicant high because she displayed so much more energy and confidence than all of the other candidates. This is an example of which type of interviewer bias? |
|
Definition
|
|
Term
| 52. A supervisor interviewed an applicant for an open position and rated the applicant low because he had a bad feeling about the applicant’s ability to last in the job. This is an example of which type of interviewer bias? |
|
Definition
|
|
Term
| 53. Which of the following rater error occurs when the interviewer knows how a candidate scored on a pre-employment test and rates the candidate high or low based on this information? |
|
Definition
| 1. Knowledge of predictor |
|
|
Term
| 54. During an interview, it was disclosed that the applicant was convicted of driving under the influence six years ago. The position for which the candidate is applying is a retail sales clerk and does not require driving. The supervisor of the department does not want to hire the applicant because of the DUI conviction. Which of the following statements is false? |
|
Definition
| 1. The supervisor makes the correct decision not to hire. |
|
|
Term
| 55. A national airline company refuses to hire a 66-year-old applicant for a captain’s position because the FAA has a rule that captains cannot be older than 65. Which of the follow- ing statements is true? |
|
Definition
| 1. The airline is correct because the protected-class characteristic, age, is a bona fide occupational qualification (BFOQ). |
|
|
Term
| 56. Which of the following statements is true regarding bona fide occupational qualifications? |
|
Definition
| 1. Indian reservations may give preference to Native American applicants. |
|
|
Term
| 57. Discriminatory recruiting, compensation, and access to training are examples of which of the following? |
|
Definition
| 1. Unlawful employment actions |
|
|
Term
| 58. Which of the following was not originally identified for protection under Title VII of the Civil Rights Act of 1964? |
|
Definition
|
|
Term
| 59. “To promote employment of older persons based on their ability rather than age” is the preamble to which of the following labor laws? |
|
Definition
| 1. The Age Discrimination in Employment Act (ADEA) |
|
|
Term
| 6. Reengineering, corporate restructuring, and workforce expansion are all examples of what type of management strategy? |
|
Definition
|
|
Term
| 60. The Age Discrimination in Employment Act prohibits discrimination against individuals over the age of what? |
|
Definition
|
|
Term
| 61. The ADA defines a disability as a physical or impairment that causes substantial limitation of one or more major life activities. |
|
Definition
|
|
Term
| 62. The Americans with Disabilities Act applies to employers with how many employees? |
|
Definition
|
|
Term
| 63. The ADA Amendments Act of 2008 included language that allows protection for individ- uals who can demonstrate that they have been the subject of prohibited activities under the ADA, whether or not they actually have some type of disability. This is the concept of which of the following? |
|
Definition
| 1. Regarded as being disabled |
|
|
Term
| 64. The ADA Amendments Act of 2008 defined disability. It included which of the following? |
|
Definition
|
|
Term
| 65. Under the ADA Amendments Act of 2008, caring for oneself, performing manual tasks, eating, sleeping, and functions of the endocrine and immune systems are which of the following? |
|
Definition
| 1. Examples of major life activities |
|
|
Term
| 66. Which of the following agencies is tasked with regulating compliance with the ADA? |
|
Definition
| 1. Equal Employment Opportunity Commission |
|
|
Term
| 67. Which of the following acts codified the concepts of “business necessity” and “job-relatedness” with regard to determining whether discrimination has occurred? |
|
Definition
| 1. The Civil Rights Act of 1991 |
|
|
Term
| 68. Under the Civil Rights Act of 1991, the maximum allowable damage award for employers with between 101 and 200 employees is which of the following? |
|
Definition
|
|
Term
| 69. Which of the following acts prohibits employers from unlawfully discriminating against employees and their families related to genetic information? |
|
Definition
| 1. Genetic Information Nondiscrimination Act of 2008 (GINA) |
|
|
Term
| 7. The employer you work for is looking to open a large paint facility in a neighboring state. It will be the second location, with corporate headquarters continuing to be home base. Which change management structural intervention will HR most likely need to address? |
|
Definition
|
|
Term
| 70. Executive orders become law after how many days? |
|
Definition
|
|
Term
| 71. Which executive order prohibits employment discrimination on the basis of race, creed, color, and national origin? |
|
Definition
|
|
Term
| 72. Which executive order prohibits employment discrimination on the basis of sex (gender)? |
|
Definition
|
|
Term
| 73. Which executive order prohibits employment discrimination on the basis of parental status? |
|
Definition
|
|
Term
| 74. Hispanic or Latino, White, Black, Native Hawaiian, Asian, American Indian, and two or more races are the definitions of which of the following? |
|
Definition
| 1. Original race/ethnicity categories on the EEO 1 report |
|
|
Term
| 75. Placement goals, identification of problem areas, and periodic internal audits are all com- ponents of which of the following type of plan? |
|
Definition
|
|
Term
| 76. The goal of which of the following workforce planning objectives is to realign opera- tional processes in a way that adds value to the customer? |
|
Definition
|
|
Term
| 77. Which of the following processes provide the foundation for identifying the knowledge, skills, and abilities needed to achieve specific results in an organization? |
|
Definition
| 1. Corporate restructuring |
|
|
Term
| 78. Organizations have three options for locating the qualified talent necessary to achieve organizational objectives. They include internal transfers or promotions, external hires, and what else? |
|
Definition
|
|
Term
| 79. Which of the following statements is true regarding professional employer organizations (PEOs)? |
|
Definition
| 1. A company transfers the functions of a department to a PEO that specializes in that particular function, such as payroll processing. |
|
|
Term
| 8. Which metric should you use to communicate to an executive team the expenses associated with recruiting and selection? |
|
Definition
|
|
Term
| 80. Of the following choices, which best describes the factors for determining whether an individual is an employee or an independent contractor? |
|
Definition
|
|
Term
| 81. A staffing needs analysis seeks to identify which of the following? |
|
Definition
|
|
Term
| 82. “Those individuals who are not currently looking for work” describes which of the following? |
|
Definition
|
|
Term
| 83. Which of the following is the best answer for why HR must work with line managers to fill open positions? |
|
Definition
| 1. To ensure that the job specifications are accurately presented |
|
|
Term
| 84. What are the two methods used to publicize current openings throughout an organization? |
|
Definition
| 1. Job bidding and job posting |
|
|
Term
| 85. School alumni websites, videos, and virtual interviews are all examples of which of the following HR activities? |
|
Definition
| 1. Social media/online recruiting |
|
|
Term
| 86. The compilation of employment selection procedures defined by various agencies, such as the EEOC, OFCCP, and court cases, resulted in which of the following guidelines? |
|
Definition
| 1. Uniform Guidelines on Employee Selection Procedures (UGESPs) |
|
|
Term
| 87. In an audit, HR discovers that a high school diploma requirement results in a hire rate of 19 percent males and 13 percent females in their southern branches. This is an example of which of the following? |
|
Definition
|
|
Term
| 88. When the most important aspects of a job are assigned heavier emphasis than the less essential on an application, which selection tool is most likely being used? |
|
Definition
|
|
Term
| 89. Which of the following is the best answer to why employment interviews are important? |
|
Definition
| 1. They provide an opportunity to rate candidates on their overall ability to perform the required duties of the job. |
|
|
Term
| 9. A supervisor complained to HR that one of his employees is often tardy. When asked about it, the employee said that he thought being on time wasn’t really that important, as his supervisor seemed to come and go as he pleased. The supervisor himself is a nonexempt employee with a regular schedule. What should HR recommend as a first step? |
|
Definition
| 1. Coach the supervisor on modeling appropriate workplace behaviors and communicating proper standards. |
|
|
Term
| 90. A bank wants to determine an applicant’s honesty when acting on the job. Which of the following tests would be the best predictor of this characteristic? |
|
Definition
|
|
Term
| 91. In an interview, an applicant is given a work sample test to assess their ability to lift more than 50 pounds on a continuous basis. This is an example of which of the following type of pre-employment tests? |
|
Definition
|
|
Term
| 92. Which of the following court cases determined that pre-employment tests that were found to be discriminatory in effect, though not in intent, and were thereby unlawful? |
|
Definition
|
|
Term
| 93. Which of the following measures determines whether a test produces consistent results over time? |
|
Definition
|
|
Term
| 94. A pre-employment test was designed to predict the interpersonal skills of sales candi- dates. After three months in use, it was determined that employees who scored high on this test were in fact better salespeople than those who scored lower. This test can be said to be what? |
|
Definition
|
|
Term
| 95. If an employer wants to find out whether an employee is re-hireable, they should conduct which of the following? |
|
Definition
| 1. An employment reference check |
|
|
Term
| 96. If an employer knowingly hires an employee who had been previously convicted for vio- lent behavior and that employee goes on to commit a violent act against a co-worker, the employer may be guilty of which of the following? |
|
Definition
|
|
Term
| 97. Which of the following negates the concept of employment at will? |
|
Definition
|
|
Term
| 98. Form I-9, Employment Eligibility Verification, must be completed within how many days of the employee’s first day of work for wages? |
|
Definition
|
|
Term
| 99. An employee claimed on a popular review site that her employer discriminated against her based on her sexual orientation. She subsequently was fired for performance issues, which she denied. Which of the following statements is true? |
|
Definition
| 1. The employee may have a claim of unlawful retaliation. |
|
|
