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Definition
| when the airline uses certain cities as connecting centers for flights |
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Definition
| this type of flight occurs when a flight makes a stop but the client does not have to change airplanes |
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Definition
| This type of flight requires the passengers to change planes |
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Definition
| this is the term for the percentage of seats that are actually sold on a flight |
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Term
| ARC-Airline Reporting Corporation |
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Definition
| regulate and distribution of domestic airline tickets |
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Definition
| all airlines are the same |
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Definition
| no intermediate stops along the way |
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Definition
| change in airline (one to another) |
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Definition
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Definition
| layout on seats in each row on an airplane |
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Definition
| adjusting price to demand, airlines attempt to predict which flights will be full or empty |
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Definition
-have restrictions
-bought on a roundtrip basis
-same airline in both directions
-advanced purchase
-minimum stay
-penalities for changing or cancelling |
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Term
| discounted airfare for certain groups |
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Definition
-military
-travel agent
-flight attendant
-children under 2
-senior citizens |
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Term
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Definition
| build loyalty to the airline |
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Term
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Definition
| when airlines sell more seats than available |
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Term
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Definition
| this happened in 1978 wherby the US no longer controls the pricing and scheduling of domestic flights |
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Definition
| companies that negotiate with airlines to sell unsold seats at bargain rates "bucket shops" |
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Term
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Definition
| endorsements or stamps placed in a passport |
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Definition
| 1st class service on trains |
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Term
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Definition
-time plus mileage
-time w. mileage cap
-time plus inlimited mileage |
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Term
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Definition
-based on 24 hr periods
-daily ex. $30 a day
-weekly
-weekend |
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Term
| Collision Damage Waiver (CDW) |
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Definition
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Term
| Personal Accident Insurance |
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Definition
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Term
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Definition
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Term
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Definition
| middle person wgo acts as travel counsler and works on commission |
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Term
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Definition
| package vacations together, promote trips they plan and organize |
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Term
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Definition
| deals with public, requires product knowledge |
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Definition
| deals mostly with business travelers |
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Definition
| with group to ensure everything runs smoothly |
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Definition
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Term
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Definition
| group travel together w/ escort throughout trip |
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Definition
| host is not with you at all times, group travels independently(together) |
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Term
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Definition
| no group-no guide, least structured |
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Term
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Definition
| Foreign Independent Tour(FIT) trip put together to satisfy client's exact needs |
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Term
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Definition
| concept that allows a company to expand quickly by allowing qualified people to use the system, marketing and purchasing power of the franchiser |
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Term
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Definition
| written agreement btw an owner and operator to assume full responsibility for operating and managing the property |
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Term
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Definition
| also known as a time share, offers consumers the opportunity to purchase a fully furnished vacation accomodation in a variety of forms |
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Term
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Definition
-standard set of plans
-national advertising
-central reservation system
-listing in franchisor's directory
-participation in volume discounts |
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Term
what effects the price of a room?
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Definition
-location of room
-location of lodging-most important factor
-room size and furnishing |
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Term
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Definition
| regular posted or "off the street" rate-no discounts, highest price |
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Term
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Definition
| pay one of the least expensive rates-do not know room usually given best room available upon check in |
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Term
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Definition
| next to eachother but no common door |
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Term
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Definition
| next to eachother connected by a door |
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Term
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Definition
| sometimes offered to all business clients, sometimes only listed to corporations |
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Term
| negotiated corporate rate |
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Definition
| negotiated with the company wants to be the preferred hotel for the company |
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Term
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Definition
| deadline for holding a room w/o payment |
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Term
| guaranteed for late arrival |
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Definition
| when client is planning to arrive after hold time-held with a credit card |
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Term
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Definition
| best-no one advertises, critique your hotel unannounced |
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Term
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Definition
| front desk area, check in guests |
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Term
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Definition
| posts charges, closes the books on a daily basis |
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Term
| Property Management System |
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Definition
| help hotels to accept, store and retrieve guest reservations, guest history, requests and billing |
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Definition
| part of hotel operations and department in charge of everything but deck and engine |
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Definition
| responsible for all on-board entertainment |
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Definition
| diagram that shows location of cabins and public rooms/spaces |
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Definition
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Term
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Definition
| when shipping companies register under a foreign flag |
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Definition
| divide the price of the cruise by day |
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Term
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Definition
| moving the ship from one general cruising area to another |
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Term
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Definition
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Term
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Definition
| spaciousness, divide tonnage by passengers |
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Definition
| small boats that take clients from ship to port |
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Term
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Definition
| the fermented juice of grapes |
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Term
| champagne/sparkling wines |
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Definition
| goes through a second fermentation in the bottle itself |
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Term
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Definition
| brewed from water, malt, yeast and hops, the brewing process begins w. water, yeast is the fermenting agent |
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Definition
| organization that represents an urban area that tries to solicit business, or pleasure seeking visitors: Convention & Visitors Bureau |
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Definition
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| Destination Management Organization |
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Definition
| service organizations within the visitor industry that offer a host of programs and services to meet clients needs |
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Definition
| meetings, incentive travel, conventions and exhibitions |
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Term
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Definition
| social, military,education, religious and fraternal groups |
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Term
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Definition
| if they sell a certain amount they will be rewarded $$ or trip |
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Definition
| person in charge of coordinating all the gathering, meetings, etc. that combine to make an event |
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Term
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Definition
| Red Lobster, Olive Garden, Lonhorn, Bahama Breeze, Capital Grille, Seasons 52 |
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Term
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Definition
| food is cooked in the kitchen, presented and served to guests with spoon and fork |
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Term
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Definition
| formal food presented and then completed on a gueridion table with a gas burner on table |
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Term
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Definition
| food is served on plates and carried out from the kitchen |
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Term
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Definition
| highest cost in operating a restaurant, range from about 24% to 30% of total sales |
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