Term
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Definition
| Occurs when someone is unable to respond to role expectations that conflict with one another. |
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Term
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Definition
| Rules or standards for the behavior of group members. |
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Term
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Definition
| the degree to which members are attracted to a group and motivated to remain a part of it. |
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Term
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Definition
| Occurs when someone is uncertain about what is expected of him or her. |
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Term
| Name Three Team Building Techniques |
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Definition
1. Brainstorming
2. Nominal Group Technique
3. Delphi Technique |
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Term
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Definition
| Involves generating idea through "freewheeling" and without criticism. |
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Term
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Definition
| Involves structured rules for generating and prioritizing ideas. |
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Term
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Definition
| Involves generating decision-making alternatives through a series of survey questionnaires. |
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Term
| How do you create a high performance team? |
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Definition
Step 1. Problem or opportunity in team effectiveness
Step 2. Data gathering and analysis
Step 3. Planning for team improvements
Step 4. Actions to improve team functioning.
Step 5. Evaluation of results. |
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Term
| What are the types of teams? |
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Definition
Cross-Functional and Problem-Solving
Self-Managing
Virtual |
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Term
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Definition
| team meets regularly to address quality issues. |
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Term
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Definition
teams are empowered to make decision to manage themselves in day-to-day work.
Productivity and quality improvements, production flexibility and faster response to technological change.
May be hard for some members to adjust, require a great deal of management support. |
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Term
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Definition
| approaches problems in a flexible and spontaneous fashion |
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Term
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Definition
| involves a choice between two or more ethically uncomfortable alternatives. |
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Term
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Definition
Certain Environments
Risk Environments
Uncertain Environments |
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Term
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Definition
| Provide full information on the expected results for decision-making alternatives. |
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Term
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Definition
| Provide probabilities regarding expected results for decision-making alternatives. |
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Term
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Definition
| Provide no information to predict expected results for decision-making alternatives. |
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Term
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Definition
| The tendency to seek confirmation for what is already thought to be true and not search for disconfirming information. |
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Term
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Definition
| Made by one person on behalf of the team. |
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Term
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Definition
| Made by one individual after seeking input from or consulting with members of a group. |
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Term
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Definition
| Decision made by all team members. no shit. |
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Term
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Definition
Availability Heuristic
Representativeness Heuristic
Anchoring and Adjustment Heuristic |
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Term
| 5 Steps to Decision Making Process |
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Definition
1. Define Problem
2. Analyze Alternatives
3. Make a Choice
4. Take Action
5. Evaluate Result. |
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Term
| How to develop creative thinking |
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Definition
have strong creativity skills such as:
- work with high energy
- hold ground in face of criticism
- accept responsibility for what happens
- be resourceful even in difficult situations
- be objective
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Term
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Definition
| Occurs when the reasons for a conflict are eliminated. |
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Term
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Definition
| Process of making joint decisions when the parties involved have different preferences. |
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Term
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Definition
| works to the group's or organization's disadvantage |
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Term
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Definition
| Involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like. |
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Term
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Definition
| Results in positive benefits to the group |
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Term
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Definition
| Involves fundamental disagreement over ends or goals to be pursued and the means for their accomplishment. |
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Term
| Direct Conflict Management Styles |
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Definition
Lose-Lose (avoidance)
Accommodation or Smoothing
Win-Lose (competition or authortative command)
Win-Win (collaboration and problem solving) |
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Term
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Definition
pathways through which messages are communicated
(e.g., face to face meetings, e-mail and online discussions, written letters or memoranda, and telephone communications or voice mail.) |
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Term
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Definition
| Process of sending and receiving symbols with attached meanings, anything that interferes with the effectiveness of communication is "noise". |
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Term
| Non-Verbal Communication and examples |
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Definition
Occurs through facial expressions, body motions, eye contact, and other physical gestures.
Such as the way that a boss has their office set up and where the placement of the desk is. |
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Term
| List Communication Barriers |
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Definition
Interpersonal Barriers
Physical Distractions
Semantic Barriers |
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Term
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Definition
| people can't objectively listen to the sender due to mistrust, bad reputation, prejudice. |
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Term
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Definition
| Involve a poor choice of use of words and mixed messages. |
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Term
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Definition
| Include interruptions from noises, visitors, and the like, that interfere with communication. |
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Term
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Definition
| Follow the official chain of command. |
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Term
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Definition
| Do not follow the chain of command. |
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Term
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Definition
| Provides vision and a sense of mission, and it instills pride along with follower respect and trust. |
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Term
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Definition
| Involves leader-follower exchanges necessary for achieving routine performance agreed upon between leaders and followers. |
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Term
| Transformational Leadership |
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Definition
| Occurs when leaders broaden and elevate followers' interests and stir followers to look beyond their own interests to the good of others. |
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Term
| House's Four Leadership Styles |
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Definition
1. Directive
2. Supportive
3. Achievement-oriented
4. Participative |
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Term
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Definition
| Focuses on consulting with subordinates and seeks and taking their suggestions into account before making decisions. |
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Term
| Achievement-oriented Leadership |
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Definition
| Emphasizes setting goals, stressing excellence, and showing confidence in people's ability to achieve high standards of performance. |
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Term
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Definition
| Focuses on subordinate needs, well-being, and promotion of a friendly work climate. |
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Term
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Definition
| Spells out the what and how of subordinates' tasks. |
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Term
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Definition
| Study was done to measure subordinates perception of their superiors' leadership behavior. Determined two types of leaders consideration and initiating structure. Results found that in order to be a successful leader a person should posess both qualities. |
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Term
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Definition
Studied effective performance. Formed two basic forms of leader behaviors (employee-centered and production-centered) The employee-centered leaders were found to have more productive work groups.
General terms:
human-relations oriented and task oriented. |
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Term
| Trait Theory of Leadership |
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Definition
| People are born with certain character traits that make them good leaders or not. |
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Term
| Behavioral Theory of Leadership |
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Definition
| - Assumes that leadership is central to performance and other outcomes. Focuses on leader behaviors rather than traits. |
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