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| Listening with great concentration and focused energy. |
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| The exchange of communication and ideas by speech, writing, gesture, expression, body posture, intonation, and general appearance |
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| The ability to understand by seeing the situation from another's perspective |
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| Return of information and how it was interpreted |
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| A relationship of mutual trust and affinity |
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| Having medicinal or healing properties |
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| Therapeutic communication |
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| Communication that promotes understanding between the sender and the receiver |
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| In words; expressed orally |
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| Encourages patient to continue or elaborate |
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| Encourages patient to elaborate than answering yes or no |
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| Shows care, concern, and readiness to help |
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| Restates in different words what patent said |
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Reflects received message back to patient.
Reflects feelings |
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| Seeking clarification about the source of the upset feeling |
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| Asking a goal directed question helps the patient focus on key concerns |
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| Helps patient describe more fully the concern under discussion |
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| Provides the patient with information relevant to specific health care |
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| Helps patients see options and consider alternatives to make their own decisions about health care |
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| Allows patient time to gather thoughts and sort them out |
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| Sums up the important points of an interaction |
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| Deprives the patient of the chance to verbalize concerns |
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| Negates the patients feelings and may give false hope |
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| Nurse is judging the patients action |
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| Nurse responds by defending the doctor |
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| Pries into the patients motives and therefore invades privacy |
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| Negates the patients individual situation, stereotypes the patient |
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| Dismisses patients responsibility for taking charge of their own health, controling |
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| Indicates that the patient is not important |
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| Glucose in the urine (hyperglycemia) |
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