Term
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Definition
| Group of people w/ complimentary skills & a common purpose who are mutually accountable (also use teamwork) |
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Term
| Groups differ from individuals in terms of: |
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Definition
1. More "effort" resources (more hands to help)
2. Variety (knowledge, skills, perspective)
3. Communication & coordination
4. Time (fast work, slow planning)
5. Responsibility (solve vs ambiguous) |
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Term
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Definition
| the group can accomplish more than the individuals separately |
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Term
| Sources of process losses |
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Definition
1. Status effects
2. groupthink
3. Abilene paradox |
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Term
| Ways of managing team conflict |
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Definition
1. Domination
2. Accommodation
3. Compromise
4. Avoidance
5. Collaboration |
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Term
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Definition
1. get everyone involved
2. ask the right questions
3. find the balance |
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Term
| Coach Hughes' 5 Winning qualities in great leaders |
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Definition
1. Passionate
2. Fear of failure
3. Competitive
4. Great worker
5. Good person |
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Term
| According to Coach Hughes, passionate means: |
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Definition
1. emotionally invested
2. Love to win, hate to lose |
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Term
| According to Coach Hughes, fear of failure is: |
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Definition
1. inherent to baseball
2. inherent to real life |
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Term
| According to Coach Hughes, some competitive people are: |
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Definition
1. Kids in gym class (him?)
2. His wife
3. His son |
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Term
| According to Coach Hughes, great workers have high ________ |
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Definition
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Term
| According to Coach Hughes, good people are: |
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Definition
1. unselfish
2. respectful |
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Term
| 2 truths about winning qualities, as according to Coach Hughes |
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Definition
1. They do not discriminate
2. they are infectious/powerful |
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Term
| How to fight negativity, according to Coach Hughes |
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Definition
1. Dwell on the positive
2. Look to be inspired |
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Term
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Definition
Managers influence based on appointment
Leaders can influence beyond formal authority |
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Term
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Definition
Position
Person
Legitimate
Expert
Referent
Reward
Coercive |
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Term
| Becoming an effective leader involves: |
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Definition
1. Attitude (positive, humility, work ethic)
2. Behaviors (task v people focus)
3. Character (integrity) |
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Term
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Definition
People-make others feel important, show appreciation, circulate
Task-deliver results |
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Term
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Definition
1. special quality that inspires allegiance and devotion
2. Personal magnetism that inspires fascination
3. compelling vision that inspires followers |
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Term
| Actions of transformational leaders: |
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Definition
1. enthusiastically and effectively communicate their vision
2. transform employees to persue organizational goals |
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Term
| A servant leader is a _____ _____ |
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Definition
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Term
| barriers to communication |
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Definition
1. Intentional filtering
2. perceptual filtering
3. selective perception
4. information overload
5. language |
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Term
| Keys to effective communication |
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Definition
1. know your audience, answer likely questions
2. focus on content
3. conclusion first
4. S & S
5. Use visual communication
6. Non-verbal speaks the most |
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Term
| Non-verbal communication consists of _____ and _____ and makes up __% of communication |
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Definition
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Term
| the key to good communication is: |
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Definition
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Term
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Definition
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Term
| Most communication errors can be avoided by: |
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Definition
| seeking or giving feedback |
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Term
| In business it's always ________'s fault |
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Definition
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Term
| An effective control system leads to: |
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Definition
| attainment of organizational goals |
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Term
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Definition
1. identify standard
2. measure actual performance
3. compare actual against standard
4. evaluate
5. correct |
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Term
| Diagram transformational processes |
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Definition
| inputs ---> trans. process ---> outputs |
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Term
| Ways to measure performance |
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Definition
1. observation
2. report
3. audit |
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Term
| What does an organization control? |
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Definition
1. employee behavior
2. quality
3. productivity
4. customer satisfaction
5. financial performance |
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Term
| A process control audit assesses ______ |
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Definition
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Term
| Approaches to managerial control of behavior: |
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Definition
1. Bureaucratic (use of rules legitimate authority)
2. Clan (based on organization's culture) |
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Term
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Definition
1. Continuous improvement
2. Employee involvement
3. Defect prevention vs detection
4. improving process using data |
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Term
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Definition
| reports profit or loss for a period of time |
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Term
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Definition
| reports assets, liabilities, and owner's equity at a specific point in time |
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Term
| Federal Mogul key measures of success |
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Definition
1. Safety (OHSA, poor safety is costly)
2. Quality (defect-free, satisfies customer needs, quality mgt systems)
3. Productivity (outputs/inputs, waste elimination = lean) |
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Term
| _______ pioneered "lean" industry |
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Definition
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Term
| Sakichi Toyoda's looms improved productivity by: |
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Definition
| "built in quality" stopping when a thread broke (1 person could monitor 10 machines for breaks, instead of just 1) |
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Term
| Kiichiro Toyoda increased productivity in Toyota by: |
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Definition
| "just in time" manufacturing - the right item at the right time in the right amount |
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Term
| Components of "lean" philosophy |
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Definition
1. employee involvement
2. continuous improvement
3. waste elimination |
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Term
| Diagram how to improve productivity |
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Definition
lower costs-------> lower prices
| |
| v
| higher quality -> higher sales
| |
| v
----------------------> higher profit |
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Term
| define the contingency leadership approach |
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Definition
| effective leadership behavior depends on the situation |
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Term
| contingency leadership model consists of: |
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Definition
1) task-oriented style
2) relationship oriented style |
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Term
| three-dimensions of situational control |
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Definition
1. leader-member relations "do my subordinates respect me?"
2. task structure " "" perform easily understood tasks?"
3. Position power "do I have power to reward punish?" |
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Term
| define path-goal leadership model (who's model is it) |
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Definition
| leader makes desirable rewards available & provides clear paths to those goals (House) |
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Term
| define situational leadership theory model (who's model is it) |
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Definition
| leadership style is adjusted according to readiness of followers (Hersey) |
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Term
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Definition
| the extent o which a follower poseses the ability and willingness to complete a task |
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Term
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Definition
| the transfer of information and understanding from one person to another |
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Term
| define full-range leadership |
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Definition
leadership varies along a range
laissez-faire --- transactional --- transformational |
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Term
| define transactional leadership |
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Definition
| focus on clarifying employees roles & requirements providing rewards punishments based on performance |
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Term
| define transformational leadership |
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Definition
| transforms employees to persue organizational goals over self-interest |
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Term
| four key behaviors of transformational leaders |
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Definition
1. Inspirational motivation
2. Idealized influence
3. Individualized consideration
4. Intellectual stimulation |
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Term
| implications of transformational leadership |
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Definition
1. can improve both individuals & groups
2. can train employees at any level
3. requires ethical leaders |
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Term
| define leader-member exchange (LMX) leadership |
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Definition
| leaders have different sorts of relationships with different subordinates |
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Term
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Definition
| simultaneous ongoing mutual influence process in which people take shared responsibility for leading |
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Term
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Definition
| involves many different types of interactions via information technology |
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Term
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Definition
| translating a message into understandable symbols or language |
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Term
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Definition
| interpreting and trying to make sense of the message |
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Term
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Definition
| pathway through which a message travels |
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Term
| diagram communication process |
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Definition
| sender [encoding]-> message [medium] message -> [decoding] reciever |
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Term
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Definition
| any disturbance that interferes with the transmission of the message |
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Term
| noise occurs in ______ and ______ communications |
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Definition
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Term
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Definition
| how well a particular medium conveys information |
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Term
| For routine situations ______ media richness is best. For ambiguous situations, ______ is |
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Definition
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Term
| rich mediums are ____ and ____, lean are ___ and ___, and ____ is intermediate |
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Definition
face-to-face
video conferencing
impersonal written media
personal written media
telephone |
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Term
| barriers to communication: |
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Definition
1. Physical
2. Semantics
3. Personal |
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Term
| personal barriers to communication: |
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Definition
1. variable communication skills
2. variations in processing & interpretation
3. variations in trustworthiness
4. oversized egos
5. faulty listening
6. tendency to judge others' messages
7. inability to listen w/ understanding
8. stereotypes
9. nonverbal communication |
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Term
| types of non-verbal communication: |
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Definition
1. eye contact
2. facial expressions
3. body movements & gestures
4. touch
5. setting
6. time |
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Term
| four functions of eye contact: |
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Definition
1. signals beginning (away) and end (at) of conversation
2. expresses emotion (away for bad news)
3. Gazing monitors feedback
4. Gazing expresses relationship between people (western look @ superior, Asians away) |
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Term
| ____ move their hands and heads more in communication, ____ make large bod movements and move legs |
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Definition
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Term
| either gender touching a ____ is considered sexual |
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Definition
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Term
| ____ and ____ touch more in communication |
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Definition
|
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Term
| define formal communication channels |
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Definition
| follow chain of command and are recognized as official |
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Term
| vertical communication occurs between _____ |
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Definition
| superiors and subordinates |
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Term
| horizontal communication occurs between ____ |
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Definition
|
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Term
| outside communication is important in regards to _____ |
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Definition
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Term
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Definition
| management by walking around |
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Term
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Definition
| unofficial communication system |
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Term
| how to streamline reading: |
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Definition
1. be savvy about periodicals and books
2. transfer your reading load
3. make internal memos and email more efficient |
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Term
| top-down reading or SQ3R: |
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Definition
1. rate reasons to read
2. question & predict answers
3. survey the big picture
4. skim for main ideas
5. summarize |
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Term
| Strategies for effective writing: |
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Definition
1. don't show your ignorance
2. understand your strategy before you write
3. start with your purpose
4. write simply, concisely, and directly
5. use a powerful layout |
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Term
| When writing, go ____ important to ____ important, ____ controversial to ____ controversial, and ____ to ____ |
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Definition
most, least
least, most
negative, positive |
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Term
| the #1 predictor of of success and upward mobility is: |
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Definition
| how much you enjoy public speaking and how good you are at it |
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Term
| Three rules of giving speeches: |
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Definition
1. Tell them what you're going to say
2. Say it
3. Tell them what you said |
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Term
| Liquidity ratios measure _____ and are of interest to _____ |
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Definition
firm's ability to meet short-term goals
those giving short-term loans |
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Term
| asset turnover ratios indicate: |
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Definition
| how efficiently a firm utilizes its assets |
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Term
| financial leverage ratios indicate: |
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Definition
| the firm's long-term solvency |
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Term
| profitability ratios indicate: |
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Definition
| success of the firm at generating profit |
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Term
| define enterprise resource planning (ERP): |
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Definition
| software systems, information systems for integrating virtually all aspects of a business |
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Term
| most economists attribute recent growth to: |
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Definition
| increasing use of information technology |
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Term
|
Definition
1. Adapt to change & uncertainty
2. to discover irregularities & errors
3. reduce costs, increase productivity, or add value
4. to detect opportunities
5. to deal with complexity
6. to decentralize decision making & facilitate teamwork |
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Term
| define management by exception |
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Definition
| managers should be informed of a situation only if data shows significant deviation from the standards |
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Term
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Definition
1. Strategic -top managers
2. Tactical - middle managers
3. Operational - first-level managers |
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Term
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Definition
| monitoring performance to make sure that strategic plans are being implemented and taking corrective action |
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Term
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Definition
| monitoring performance to make sure plans at the divisional or departmental level are being implemented |
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Term
| define operational control |
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Definition
| monitoring performance to make sure day-to-day goals are being met |
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Term
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Definition
1. Physical
2. human resources
3. informational
4. financial area
5. structural
6. cultural |
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Term
| balanced scorecard gives a _____ view of: |
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Definition
fast
1. customer satisfaction
2. internal processes
3. innovation and improvement
4. financial measures |
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Term
| Four balanced scorecard perspectives |
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Definition
1. Financial - "how do we look to shareholders"
2. Customer - "how to customers see us"
3. Internal business - "at what must we excel?"
4. Innovation and learning -"can we continue to improve?" |
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Term
| Why measurement-managed firms succeed |
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Definition
1. top execs agree on strategy
2. communication is clear
3. better focus & alignment
4. culture emphasizes teamwork & allows risk taking |
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Term
| four barriers to effective management |
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Definition
1. objectives are fuzzy
2. too much trust in informal feedback
3. employees resist new measurement systems
4. too much measuring activities instead of results |
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