Term
| Included in Smart Security; a customer can pick 3 our of 8 pieces of equipment. List the 8 items: |
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Definition
1.) Motion Sensor
2.) Carbon Monoxide Sensor
3.) Glass Break Sensor
4.) Smoke Sensor
5.) Contact Sensor (Includes 5)
6.) Indoor Siren
7.) Key Chain Remote
8.) Takeover Kit |
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Term
a.) What is the stand-alone cost of a carbon monoxide sensor?
b.) What package can include one? |
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Definition
a.) $99.99
b.) Smart Security |
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Term
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Definition
| Home security and Home Automation |
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Term
What does Simple Security cost?
a.) Monthly
b.) Installation & Equipment |
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Definition
a.) $29.99 per month
b.) $149.99 |
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Term
| Does Digital Life use the AT&T network or Broadband internet? |
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Definition
| Digital Life uses the AT&T network and requires broadband only as a backup. Comcast, and other security companies require broadband, which slows down the wi-fi speed immensely! |
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Term
| What happens with Digital Life if a customer is moving? |
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Definition
| Installation of existing equipment is FREE! (The customer must remove equipment from previous residence themselves.) |
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Term
a.) What is the return period for Digital Life?
b.) What are the restocking fees? |
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Definition
a.) 30 Days
b.) Simple Security: $50.00, Smart Security $99.00. |
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Term
a.) How much is the ETF for Digital Life?
b.) How much does it decrease per month? |
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Definition
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Term
| How much are sellers compensated on Digital Life's TRR? |
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Definition
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Term
| Where are our professional monitoring centers located? |
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Definition
| Dallas & Atlanta. DOMESTIC! (This is important) |
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Term
| How long is the contract for Digital Life? |
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Definition
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Term
What does the Camera Package cost?
a.) Monthly
b.) Equipment |
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Definition
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Term
What does the Door Package cost?
a.) Monthly
b.) Equipment |
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Definition
a.) $4.99
b.) $149.99 (Touchscreen)OR $99.99 (Pushbutton) |
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Term
What does the Energy Package cost?
a.) Monthly
b.) Equipment |
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Definition
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Term
What does the Water Detection Package cost?
a.) Monthly
b.) Equipment |
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Definition
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Term
What does the Water Control Package cost?
a.) Monthly
b.) Equipment |
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Definition
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Term
What does Smart Security Cost?
a.) Monthly
b.) Installation & Equipment |
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Definition
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Term
| What pieces of equipment are included in the Water Detection Package? |
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Definition
| a.) 3 - temperature/water sensors |
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Term
| What pieces of equipment are included in the Water Control Package? |
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Definition
a.) 1 - water shutoff valve
b.) 3 - temperature/water sensors |
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Term
a.) What pieces of equipment are available with the Door Package?
b.) How many can you choose? |
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Definition
a.) Door Lock (Touchscreen OR Pushbutton - Limit 1) and Garage Door Sensor.
b.) 2 out of 3 |
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Term
a.) What is the stand-alone cost of the indoor multi-view camera?
b.) Which package can include one? |
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Definition
a.) $159.99
b.) Camera Package |
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Term
a.) What is the stand-alone cost of the outdoor camera?
b.) Which package can include one? |
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Definition
a.) $199.99
b.) Camera Package |
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Term
a.) What is the stand-alone cost of an outdoor smart plug?
b.) Which package can include one? |
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Definition
a.) 49.99
b.) Energy Package |
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Term
a.) What is the stand-alone cost of a light control?
b.) Which package can include one? |
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Definition
a.) $79.99
b.) Energy Package |
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Term
a.) What is the stand-alone cost of an indoor smart plug?
b.) Which package can include one? |
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Definition
a.) $49.99
b.) Energy Package |
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Term
| What 5 things are included with the $149.99 charge for Simple Security? |
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Definition
1.) Installation
2.) Contact Sensor (4 Pack)
3.) Indoor Siren
4.) Keypad
5.) Keychain Remote |
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Term
| What does the indoor smart plug do? |
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Definition
| It wirelessly controls the on/off functions of table lamps and floor lamps; as well as small appliances. |
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Term
| How many pin codes can you store on the door locks? |
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Definition
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Term
| True or False: AT&T is the only company in the Metro-Boston area that offers Water Control? |
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Definition
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Term
| True or False: AT&T is the only company in the Metro-Boston area that has UL Certified 24/7 professional monitoring? |
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Definition
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Term
| Is it better to sell a water control package or water detection package in store? |
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Definition
| Focus on selling Water Detection. Some furnaces won't work with Water Control, but the installer will close the sale if the customer wants it for you. |
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Term
| What is the stand-alone cost of a Door Lock Push Button? |
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Definition
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Term
a.) What pieces of equipment are included in the Energy Package?
b.) How many can you choose from? |
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Definition
a.)
1.) Thermostat (Limit 1)
2.) Indoor Smart Plug
3.) Outdoor Smart Plug
4.) Light Control
b.) Pick 3 out of 4 |
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Term
a.) What pieces of equipment are included in the Camera Package?
b.) How many can you choose from? |
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Definition
a.)
1.) Indoor Camera
2.) Indoor multi-view camera
3.) Outdoor Camera (Limit 1)
b.) Pick 2 out of 3 |
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Term
| What are 3 bridging questions to transition to Digital Life? |
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Definition
EXAMPLES:
1.) Do we have your correct home address on file?
2.) How does your phone or tablet help you out at home today?
3.) When was the last time you upgraded your home security? |
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Term
| What is the warranty on Digital Life equipment? |
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Definition
| LIFETIME!!! (If in home repair is required, then there is a $49.99 charge.) |
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Term
What 3 finishes do the push-button or touchscreen door locks come in?
HINT: Think Olympics! |
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Definition
1.) Gold
2.) Silver (Nickel)
3.) Bronze |
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Term
a.) What is the stand-alone cost of a keychain remote?
b.) What packages include one? |
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Definition
a.) $39.99
b.) Smart OR Simple |
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Term
a.) What is the stand-alone cost of an indoor siren?
b.) What packages include one? |
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Definition
a.) $79.99
b.) Smart OR Simple |
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Term
a.) What is the stand-alone cost of a door lock touchscreen?
b.) What package can include one? |
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Definition
a.) $249.99
b.) Door Package |
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Term
a.) What is the stand-alone cost of a temperature & water sensor?
b.) What packages includes one? |
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Definition
a.) $29.99
b.) Water Control & Water Detection |
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Term
| Should you really sell a takeover kit? |
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Definition
| Only if a customer ONLY wants to monitor existing window and door sensors & nothing else. |
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Term
a.) What is the stand-alone cost of a smoke sensor?
b.) What package can include one? |
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Definition
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Term
a.) What is the stand-alone cost of a motion sensor?
b.) What package can include one? |
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Definition
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Term
a.) What is the stand-alone cost of a takover kit?
b.) What package can include one? |
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Definition
a.) $99.99
b.) Smart OR Simple |
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Term
a.) What is the stand-alone cost of a glass-break sensor?
b.) What package can include one? |
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Definition
a.) $79.99
b.) Smart OR Simple |
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Term
a.) What is the stand-alone cost of a keypad?
b.) What packages can include one? |
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Definition
a.) $99.99
b.) Smart OR Simple |
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Term
a.) What is the stand-alone cost of an indoor camera?
b.) What package can include one? |
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Definition
a.) $149.99
b.) Camera Package |
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Term
a.) What is the stand-alone cost of the garage door sensor?
b.) What package includes one? |
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Definition
a.) $29.99
b.) Door Package |
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Term
| What percentage of companies are 5 Diamond Certified? |
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Definition
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Term
| What level of security certification does AT&T have? |
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Definition
5 Diamond Certification. Requirements:
1.) Domestic monitoring centers
2.) Top quality customer service
3.) Subject to random inspections
4.) Reduction of false dispatches
5.) Specialized training |
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Term
a.) What is the stand-alone cost of a thermostat?
b.) What package includes one? |
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Definition
a.) $149.99
b.) Energy Package |
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Term
a.) What is the stand-alone cost of a 5-Pack of surface contact sensors?
b.) Single Sensor?
c.) What packages include them? |
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Definition
a.) $149.99
b.) $39.99
c.) Smart OR Simple |
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Term
| What two security companies do not offer door control? |
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Definition
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Term
a.) What is the stand-alone cost of a 4-Pack of recessed contact sensors?
b.) Single Sensor?
c.) What packages include them? |
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Definition
a.) $149.99
b.) $49.99
c.) Smart OR Simple |
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Term
| Why is ADT not as accurate as AT&T? |
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Definition
| They use "Zones." We can give precise locations. |
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