Term
| How does communication occur in half-duplex mode? |
|
Definition
| A single communication channel is used for both transmitting and receiving. |
|
|
Term
| Enhanced Capabilities Port (ECP) and Enhanced Parallel Port (EPP) are part of which IEEE standard? |
|
Definition
|
|
Term
| How does communication occur in simplex mode? |
|
Definition
| Two separate channels are used for transmitting and receiving the signal. |
|
|
Term
| Which IP address and subnet mask are obtained by the network adapter that is connected to a home network or to a small-office network when you enable the Internet Connection Sharing? |
|
Definition
| a new static IP address of 192.168.0.1 with a subnet mask of 255.255.255.0 |
|
|
Term
| Which software option is used to modify the page orientation when printing? |
|
Definition
| Page Setup or Print Setup |
|
|
Term
| Which type of paper is used by thermal printers? |
|
Definition
|
|
Term
| What are the five IEEE 1284 data transfer modes used for parallel ports? |
|
Definition
| compatibility mode, nibble mode, byte mode, Enhanced Parallel Port (EPP), and Enhanced Capabilities Port (ECP) |
|
|
Term
| The IP address 192.168.0.1 is reserved for which type of network? |
|
Definition
|
|
Term
| What should you do after connecting a touch screen monitor to your computer? |
|
Definition
|
|
Term
| Which device in an inkjet printer sprays droplets of ink onto a sheet of paper while printing? |
|
Definition
|
|
Term
| Which RAID implementation offers no fault tolerance but fast writing speeds? |
|
Definition
|
|
Term
| What are the maximum data transfer speeds offered by 2x, 4x, and 8x Accelerated Graphics Port (AGP) bus devices? |
|
Definition
2x - 533 MBps
4x - 1.07 GBps
8x - 2.1 GBps |
|
|
Term
| Which flash memory device provides encrypted storage of data? |
|
Definition
|
|
Term
| Which type of device requires bus mastering? |
|
Definition
|
|
Term
| Which Interrupt Request (IRQ) is used for Small Computer System Interface (SCSI) controllers? |
|
Definition
|
|
Term
| Why should you only use laser toner cartridges from the printer's manufacturer? |
|
Definition
| to ensure optimum performance of your printer and to prevent problems caused by third-party cartridges |
|
|
Term
| How many bits of data per cycle are used by the second generation of Double Data Rate (DDR) SDRAM? |
|
Definition
|
|
Term
| Which component of a dot-matrix printer has a combination of pins that hit the ribbon, printing characters on a paper? |
|
Definition
|
|
Term
| Where should you connect a static wrist strap to? |
|
Definition
| Attach the wrist strap to the chassis of the computer. |
|
|
Term
| What is the commonly used form factor for computer case and motherboard design? |
|
Definition
| the Advanced Technology Extended (ATX) |
|
|
Term
| Which component on a motherboard is used to plug various removable cards? |
|
Definition
|
|
Term
| What is meant by the term horizontal refresh rate? |
|
Definition
Answer:
the rate at which the electron beam moves across the screen |
|
|
Term
| Which Interrupt Request (IRQ) is reserved for secondary IDE controller? |
|
Definition
|
|
Term
| What is an RS-232 connection? |
|
Definition
Answer:
a 9-pin serial connection |
|
|
Term
| Which printer can print on continuous paper? |
|
Definition
Answer:
dot-matrix printer |
|
|
Term
| Which command is used to trace the IP traffic route through intermediate routers and system network interfaces, identifying the full path traveled from source to destination? |
|
Definition
|
|
Term
| Which type of drive requires an ID to be set on the drive? |
|
Definition
|
|
Term
| Which interrupt does the real-time clock use? |
|
Definition
|
|
Term
| Which component do you install in a computer to establish a physical connection to the network media? |
|
Definition
Answer:
Network Interface Card (NIC) |
|
|
Term
| Which powdery substance is used to print text and graphics in laser printers? |
|
Definition
|
|
Term
| What is the common name for PC cards in laptop? |
|
Definition
|
|
Term
| Which feature of a printer stores output from a computer until it can be printed? |
|
Definition
|
|
Term
| Which Windows feature allows you to preserve your portable computer batteries by saving the contents of memory to the disk so they will be available the next time you log in? |
|
Definition
Answer:
the Hibernate feature |
|
|
Term
| Which type of central processing unit (CPU) socket is used by Pentium III and Celeron processors and is a replacement for the Slot 1 CPU interface? |
|
Definition
|
|
Term
| Which type of thermal transfer printer melts sticks of colored ink before a drum can transfer the ink to the media? |
|
Definition
Answer:
phase-change printer, also referred as solid ink printer |
|
|
Term
| Which cable is used to connect Small Computer System Interface (SCSI) devices to a computer? |
|
Definition
Answer:
50-pin ribbon cable |
|
|
Term
| Which service determines the IP address associated with the NetBIOS name of the computer? |
|
Definition
Answer:
Windows Internet Naming Service (WINS) |
|
|
Term
| Which component converts AC current to the DC voltage that a computer uses to operate? |
|
Definition
|
|
Term
| How many pins are in a Universal Serial Bus (USB) connector? |
|
Definition
|
|
Term
| To which slot can an Accelerated Graphics Port 8x (AGP 8x) card be connected? |
|
Definition
|
|
Term
| What is the IP address range that can be assigned in Class A networks? |
|
Definition
Answer:
1.0.0.0 - 126.255.255.255 |
|
|
Term
| Which type of network contains a computer, cell phone, personal digital assistant (PDA), or other personal device, and operates using Bluetooth, infrared, USB, or FireWire connectivity? |
|
Definition
Answer:
a personal area network (PAN) |
|
|
Term
| Which high-speed channel is used for attaching a graphics card to a computer's motherboard to assist in the acceleration of 3D graphics? |
|
Definition
Answer:
Accelerated Graphics Port (AGP) |
|
|
Term
| What is the maximum transmission distance for Bluetooth 2.0 devices? |
|
Definition
Answer:
10 meters or 33 feet |
|
|
Term
| Which TCP port is used by Internet Message Access Protocol version 4 (IMAP4)? |
|
Definition
|
|
Term
| What should you do if you encounter confidential information while troubleshooting at a client site? |
|
Definition
Answer:
Do not read or disclose the information. If the information is a document, you should turn the document over so that you cannot read the document. |
|
|
Term
| Which edge connector is used to plug a Single Edge Contact (SEC) cartridge to a motherboard? |
|
Definition
|
|
Term
| What should you do to prevent damage to electrical components from voltage fluctuations and surges? |
|
Definition
Answer:
Connect the computer to an Uninterruptible Power Supply (UPS). |
|
|
Term
| Which port type operates at 12 Mbps and is used to connect multiple devices to a computer? |
|
Definition
Answer:
Universal Serial Bus (USB) 1.1 |
|
|
Term
| Which TCP port is used by Simple Mail Transfer Protocol (SMTP)? |
|
Definition
|
|
Term
| What is a flash memory (non-volatile) memory card format used in portable devices, including digital cameras? |
|
Definition
Answer:
Secure Digital (SD) |
|
|
Term
| Which service is used to resolve an IP address to its Fully Qualified Domain Name (FQDN)? |
|
Definition
Answer:
Domain Name System (DNS) |
|
|
Term
| Which PC devices use a voltage of +3.3 volts from a power supply? |
|
Definition
Answer:
Chipsets, DIMMs, PCI/AGP cards, and second-generation Pentium processors |
|
|
Term
| What are the basic components that are included in all video display adapters? |
|
Definition
Answer:
Video BIOS, video processor, video memory, digital-to-analog converter (DAC), bus connector, and video driver |
|
|
Term
| What does a cable rated as "plenum" indicate about the cable? |
|
Definition
Answer:
It will not produce toxic gas when it burns. |
|
|
Term
| Which hard drive component moves across the hard disk assembly to read the disk? |
|
Definition
|
|
Term
| How are memory slots and expansion slots situated on an Advanced Technology Extended (ATX) motherboard? |
|
Definition
Answer:
At a right angle to each other |
|
|
Term
| What is the maximum data transfer speed for LPT1 port? |
|
Definition
|
|
Term
| What is the main disadvantage of performing low-resolution printing? |
|
Definition
|
|
Term
| Which ports are used by File Transfer Protocol (FTP)? |
|
Definition
|
|
Term
| When accessing the Internet by using a cable modem, who decides on whether to use a static or a dynamic IP address on the computer? |
|
Definition
Answer:
Internet Service Provider (ISP) |
|
|
Term
| What are the four types of Video RAM (VRAM)? |
|
Definition
Answer:
Synchronous Graphics RAM, Window RAM (WRAM), Multibank Dynamic RAM (MDRAM), and Rambus Dynamic RAM (RDRAM) |
|
|
Term
| Which type of sole should be used in a technician's shoes to prevent Electrostatic Discharge (ESD) while working on a computer? |
|
Definition
|
|
Term
| Which authentication standard is enabled by default to secure network access for wireless network on Windows XP Service Pack1 (SP1)? |
|
Definition
Answer:
IEEE 802.1x authentication standard |
|
|
Term
| Which type of battery has the longest life? |
|
Definition
Answer:
Lithium-Ion (Li-Ion) |
|
|
Term
| Which firmware is used to start the system when the computer is turned on? |
|
Definition
|
|
Term
| What is the maximum indoor and outdoor distance for 802.11b? |
|
Definition
Answer:
indoors, 150 feet; outdoors, 460 feet |
|
|
Term
| What does a retinal scanner do? |
|
Definition
Answer:
It uses a laser to scan the blood vessels in the back of the eye to authenticate a person's identity. |
|
|
Term
| In ascending order, rank which ports are the fastest to print from, considering USB , serial, and parallel ports. |
|
Definition
Answer:
From slowest to fastest:
Serial
Parallel
USB |
|
|
Term
| What allows a user to connect a single keyboard, video display device, and mouse to multiple computers? |
|
Definition
Answer:
a keyboard, video, mouse (KVM) switch |
|
|
Term
| What are the two types of satellite connections? |
|
Definition
Answer:
unidirectional and bidirectional |
|
|
Term
| What is latency in a network? |
|
Definition
Answer:
the amount of delay a network can experience |
|
|
Term
| Which type of printer cable is used in the IEEE 1284 standard? |
|
Definition
|
|
Term
| Which bus determines the amount of RAM that a processor can access? |
|
Definition
|
|
Term
| Which method will you use to protect the CAT-5 cabling in your server room, and avoid it from being spread all around the floor? |
|
Definition
Answer:
Keep cable organized, off the floor, and away from walkways |
|
|
Term
| Which language was created by Hewlett Packard (HP) to provide an efficient and effective way to control printer features across many different printing devices? |
|
Definition
Answer:
Printer Command Language (PCL) |
|
|
Term
| Which keyboard key works like a Shift key to activate the second function of a dual-purpose key? |
|
Definition
|
|
Term
| Which authentication is required with WPA? |
|
Definition
Answer:
802.1X authentication |
|
|
Term
| Between building services and the technician's supervisor, whom should the technician inform about water leakage from the ceiling of the server room? |
|
Definition
Answer:
the building services |
|
|
Term
| Which command is used on a computer running Windows XP to display the DNS server that the computer is using? |
|
Definition
|
|
Term
| What physical characteristic is present in the cable of a floppy drive connector? |
|
Definition
|
|
Term
|
Definition
Answer:
a small, high-speed cache incorporated right onto the processor's chip |
|
|
Term
| Which two common types of IDE interfaces are used in a computer? |
|
Definition
Answer:
parallel and serial ATA |
|
|
Term
| What are the two main visual components of a high voltage probe? |
|
Definition
Answer:
a large needle and a gauge |
|
|
Term
| What will happen if the LCD backlight is faulty in a portable computer? |
|
Definition
Answer:
The portable computer display will be dim or dark. |
|
|
Term
| What supplies the ink in a dot-matrix printer? |
|
Definition
|
|
Term
| When at a customer location, what should you do if a customer has difficulty understanding what you are saying? |
|
Definition
Answer:
Speak slowly to the customer. |
|
|
Term
| Why should you configure your Windows XP computer with an IP address in the alternate configuration of TCP/IP properties? |
|
Definition
Answer:
The alternate configuration ensures that you will have an IP address if your computer does not receive an IP address from a DHCP server. |
|
|
Term
| Which type of ventilation is appropriate for an ideal environment to operate a laser printer? |
|
Definition
Answer:
filtered ventilation |
|
|
Term
| While hearing a customer's problem, what should you do to ensure that you did not misunderstand the issue? |
|
Definition
Answer:
Paraphrase the problem to the customer. |
|
|
Term
| Which feature makes it appear as if two processors are installed when only one processor is physically installed? |
|
Definition
|
|
Term
| What are the dimensions of a mini-ITX motherboard? |
|
Definition
Answer:
6.7 inches by 6.7 inches |
|
|
Term
| Which type of shoes should you wear while working around electronics? |
|
Definition
Answer:
rubber-soled shoes |
|
|
Term
| As a technician, what should you refer to while explaining the strength of a technology to a customer? |
|
Definition
|
|
Term
| Of which type of address is fe80::200:f8ff:fe21:67cf an example? |
|
Definition
|
|
Term
| Which type of port is used to connect a computer to a 100BaseT network? |
|
Definition
|
|
Term
| Which form factor standard was used before the Advanced Technology Extended (ATX) standard? |
|
Definition
Answer:
the Baby AT form factor |
|
|
Term
| What should you do to connect over a network to a locally attached printer? |
|
Definition
Answer:
The computer to which the printer is physically attached must first configure printer sharing on the computer. Then the printer must be shared. |
|
|
Term
| Which type of standard that was originally designed for portable computers is used for attaching peripheral devices to a motherboard and is an adaptation of the Peripheral Component Interconnect (PCI) bus? |
|
Definition
|
|
Term
| What is the decimal range of values in each octet of an IPv4 address? |
|
Definition
|
|
Term
| What is the maximum transmission speed supported by CAT5 cables? |
|
Definition
Answer:
1000 Mbps or 1 Gbps |
|
|
Term
| How many pins are on a Dual In-line Memory Module (DIMM)? |
|
Definition
|
|
Term
| Which compound should you use to improve the efficiency of a heat sink by up to 30 percent? |
|
Definition
|
|
Term
| What can be described as an opto-mechanical mouse turned upside down? |
|
Definition
|
|
Term
| What is the maximum data transfer speed for USB 1.1 technology? |
|
Definition
|
|
Term
| What is the minimum number of Dual In-line Memory Module (DIMM) memory modules required for DIMM memory to work in a computer? |
|
Definition
|
|
Term
| Which four types of print heads are there for an impact printer? |
|
Definition
Answer:
7 pin, 9 pin, 18 pin, and 24 pin |
|
|
Term
| Which processor is used with Socket 370? |
|
Definition
Answer:
Pentium III processors |
|
|
Term
| What should be the SCSI ID of the bootable device? |
|
Definition
|
|
Term
| What is the maximum recommended length for an IEEE 1394 FireWire cable? |
|
Definition
Answer:
4.5 meters or 15 feet |
|
|
Term
| What do you require in order to add expansion cards to a laptop computer? |
|
Definition
|
|
Term
| What is the data rate speed for 802.11b+ wireless standard? |
|
Definition
|
|
Term
| Which two protocols provide encrypted communications between 802.11x wireless clients and wireless access points? |
|
Definition
Answer:
Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA) |
|
|
Term
| Which IPCONFIG switch displays the current IP configuration on a workstation? |
|
Definition
|
|
Term
| Which type of CPU socket eliminates the risk involved in installing or removing a processor by allowing you to install a CPU without requiring insertion force, and to extract the CPU without requiring any tool? |
|
Definition
Answer:
Zero Insertion Force (ZIF) sockets |
|
|
Term
| When should you transfer an angry customer to your supervisor? |
|
Definition
Answer:
Transferring a customer to a supervisor should only be done if you cannot handle the customer's problem. |
|
|
Term
| Which components are included in a typical laser printer maintenance kit? |
|
Definition
Answer:
paper pickup rollers, paper feed/separation rollers, a transfer roller, and a fuser assembly |
|
|
Term
| What is the commonly used protocol for exchanging files over the Internet or an intranet network that supports the TCP/IP protocol? |
|
Definition
Answer:
file transfer protocol (FTP) |
|
|
Term
| What are the four types of USB connectors? |
|
Definition
Answer:
Type A, Type B, Mini-A, and Mini-B |
|
|
Term
| What is meant by the term resolution when referring to video display? |
|
Definition
Answer:
the number of horizontal pixels times the number of vertical pixels |
|
|
Term
| What is the maximum transmission speed supported by 802.11g standard? |
|
Definition
|
|
Term
| What are the three private IP address ranges? |
|
Definition
Answer:
10.0.0.0 to 10.255.255.255
172.16.0.0 to 172.31.255.255
192.168.0.0 to 192.168.255.255 |
|
|
Term
| What is the size of a PCMCIA Type II card? |
|
Definition
|
|
Term
| How many pins are in a MOLEX power connector? |
|
Definition
|
|
Term
| Which type of cable is used in a 10BASE-T Ethernet standard? |
|
Definition
Answer:
CAT3 or CAT5 unshielded twisted pair (UTP) cable |
|
|
Term
| Which power state should you use if you need to implement the Wake-On-LAN feature? |
|
Definition
|
|
Term
| Which type of removable storage media uses a solid-state memory chip that requires no power to maintain its contents? |
|
Definition
Answer:
Flash memory media |
|
|
Term
| Which radio frequency band is used by microwaves and cordless telephones? |
|
Definition
|
|
Term
| Which motherboard form factor has Random Access Memory (RAM) expansion slots located at 90 degree angles to the Industry Standard Architecture (ISA) and Peripheral Component Interconnect (PCI) expansion slots? |
|
Definition
Answer:
Advanced Technology Extended (ATX) motherboards |
|
|
Term
| Which hardware device operates at the Data Link layer of the Open Systems Interconnection (OSI) model to provide connectivity to network computers? |
|
Definition
|
|
Term
| What are the three types of DVI cables? |
|
Definition
Answer:
DVI-D, DVI-A, and DVI-I |
|
|
Term
| Which device supplies electrical energy to a computer? |
|
Definition
|
|
Term
| How many pins are in a floppy disk cable? |
|
Definition
|
|
Term
| Which component of an LCD is responsible for converting the DC power back into AC? |
|
Definition
|
|
Term
| What should you do if the customer's child is interfering with the troubleshooting process while you are visiting a customer site? |
|
Definition
Answer:
Ask the customer to keep the child away from the work area. |
|
|
Term
| Which feature in a computer or a laptop allows you to remove and replace components without reboot? |
|
Definition
|
|
Term
| What is the maximum number of devices that can be daisy-chained together with a USB hub? |
|
Definition
|
|
Term
| Which printer can create carbon copies? |
|
Definition
Answer:
dot-matrix printer |
|
|
Term
| Which technology must be supported by the operating system and applications to provide the entire functionality of the dual-core processor? |
|
Definition
Answer:
thread-level parallelism (TLP) |
|
|
Term
| Which command should you use to access the router configuration from the command prompt? |
|
Definition
|
|
Term
| At which band does Bluetooth technology operate? |
|
Definition
|
|
Term
| Which IEEE 1284 bi-directional parallel port mode is used primarily for non-printer peripherals, such as external CD-ROM and tape drives? |
|
Definition
Answer:
Enhanced Capabilities Port (ECP) |
|
|
Term
| Which unshielded twisted pair (UTP) cables can support Gigabit Ethernet cards? |
|
Definition
Answer:
CAT5e, CAT6, CAT6a, CAT7, and CAT 7a |
|
|
Term
| Which two keys combination on a laptop should you use to also enable an external monitor with the laptop? |
|
Definition
|
|
Term
| What is the purpose of the diffuser in a LCD display? |
|
Definition
Answer:
It takes the points of light and uniformly spreads them out over the entire area of the display. |
|
|
Term
| What does a system run when a PC is first powered on? |
|
Definition
Answer:
power-on self-test (POST) |
|
|
Term
| In which unit is the amount of power output from a power supply measured? |
|
Definition
|
|
Term
| Which command is used to display the routes in the routing table on a router? |
|
Definition
|
|
Term
| What device(s) should you use to isolate broadcast traffic on your LAN to certain segments? |
|
Definition
Answer:
a router or a switch |
|
|
Term
| By default, which port is used by Secure Shell (SSH)? |
|
Definition
|
|
Term
| Which Interrupt Request (IRQ) is used to install the CD-ROM? |
|
Definition
|
|
Term
| Which version of IEEE 1394 is also called FireWire 800? |
|
Definition
|
|
Term
| What will you ask customers to provide if they call you to reset their password? |
|
Definition
Answer:
their identification credentials |
|
|
Term
| In addition to +3.3 volts, +5.0 volts, and +12.0 volts, which voltages are found on an ATX power supply? |
|
Definition
Answer:
-12 volts and -5 volts |
|
|
Term
| What should you do if an adult is not present when you visit to provide on-site support? |
|
Definition
Answer:
Inform the customer of the need to have an adult present. |
|
|
Term
| Which four pins of a 24-pin power supply connecter are for handling higher current capabilities of the processor? |
|
Definition
Answer:
pins 11, 12, 23, and 24 |
|
|
Term
| On a SCSI bus, which device has the highest priority? |
|
Definition
Answer:
the device with the highest ID number |
|
|
Term
| What are the three basic requirements to use a USB keyboard with a computer? |
|
Definition
Answer:
USB port, USB keyboard driver, and the BIOS should also feature the USB Legacy Support |
|
|
Term
| What is the maximum number of connectors in an Integrated Drive Electronics (IDE) ribbon cable? |
|
Definition
|
|
Term
| Where can you enable or disable the Hyper-Threading feature? |
|
Definition
Answer:
in the system Basic Input/Output System (BIOS) |
|
|
Term
| Where is the Master Boot Record (MBR) stored? |
|
Definition
Answer:
in a partition's master boot sector, which is the first sector of a computer's hard disk or a system floppy disk |
|
|
Term
| Which laser printer component charges the paper? |
|
Definition
|
|
Term
| Which devices are used to connect workstations in a 100-BaseT network? |
|
Definition
Answer:
routers, switches, and hubs |
|
|
Term
| Which type of IEEE 1284 cable is used for printer and device connections? |
|
Definition
|
|
Term
| Which service allows Windows workstations to access UNIX servers by name? |
|
Definition
Answer:
Domain Name System (DNS) |
|
|
Term
| Why would you use biometric security devices with a wireless connection? |
|
Definition
Answer:
To ensure that only a particular user can connect into the network. |
|
|
Term
| In which two layers of the Open System Interconnection (OSI) model is the Wired Equivalent Privacy (WEP) used? |
|
Definition
Answer:
Data Link layer and Physical layer |
|
|
Term
| Which parameter of the ping command will display the host name of the IP address that you are pinging, if successful? |
|
Definition
|
|
Term
| Which assembly puts a positive charge on a paper that helps toner transfer to the paper? |
|
Definition
|
|
Term
| What IP address range does Automatic Private IP Addressing (APIPA) use? |
|
Definition
Answer:
169.254.0.1 to 169.254.255.255 |
|
|
Term
| Which function is provided by a printer duplexer? |
|
Definition
Answer:
double-sided printing |
|
|
Term
| When will a user know that the lithium-ion battery of a portable computer has worn out? |
|
Definition
Answer:
The battery charge depletes before the documented backup time. |
|
|
Term
| What does a TV tuner card allow you to do? |
|
Definition
Answer:
receive TV signals on your computer |
|
|
Term
| Which term is used as a measurement of print resolution? |
|
Definition
Answer:
dots per inch (dpi) |
|
|
Term
| Which Windows service loads files to memory for later printing? |
|
Definition
|
|
Term
| Which Redundant Array of Independent Disks (RAID) levels provide fault-tolerance? |
|
Definition
Answer:
RAID 1, RAID 2, RAID 3, and RAID 5 |
|
|
Term
| Which type of RAM is commonly used by a video adapter that does not share the memory bus of the computer's RAM? |
|
Definition
|
|
Term
| What is primary purpose of a Graphics Processing Unit (GPU)? |
|
Definition
Answer:
processing video and graphics |
|
|
Term
| Which component of a laser printer is responsible for transferring the toner to the paper from drum? |
|
Definition
|
|
Term
| What applies heat pressure in a laser printer to ensure that toner stays on the paper permanently? |
|
Definition
|
|
Term
| Which component of an inkjet printer supplies power to the rollers and ensures that the paper moves at that precise speed at which a continuous image or text is printed out without any gaps or breaks in the printout? |
|
Definition
Answer:
the paper feed stepper motor |
|
|
Term
| Which two types of meters are used for measuring the power output of a computer power supply? |
|
Definition
Answer:
continuity meter and Volt Ohm meter |
|
|
Term
| Which cache is cache memory built into the processor? |
|
Definition
|
|
Term
| Which technology contains two processor cores in a single processor package and provides almost of all the advantages of a multi-processor computer? |
|
Definition
Answer:
dual-core technology |
|
|
Term
| What is the purpose of a punchdown tool? |
|
Definition
Answer:
attaching cable to a punchdown block or patch panels |
|
|
Term
| What writes the image on the drum in a laser printer? |
|
Definition
|
|
Term
| Which Internet connectivity type always uses a coaxial (coax) cable to establish a two-way connection to the Internet? |
|
Definition
|
|
Term
| What are the two main types of network cables? |
|
Definition
Answer:
a straight through cable and a crossover cable |
|
|
Term
| What is the maximum resolution provided by Wide Quad Ultra Extended Graphics Array (WQUXGA)? |
|
Definition
|
|
Term
| Which printer prints by placing small dots of ink on a page to reproduce text or graphics? |
|
Definition
|
|
Term
| Which command switch should you use with IPCONFIG to display the other available command switches and their description? |
|
Definition
|
|
Term
| What is the default mask for Class A networks? |
|
Definition
|
|
Term
| What should you do to install a printer on a computer running Windows XP? |
|
Definition
Answer:
Run the Add New Printer wizard. |
|
|
Term
| What are three categories of modern Uninterruptible Power Supply (UPS)? |
|
Definition
Answer:
on-line, line interactive, and standby |
|
|
Term
| Where can you set a static address on a Windows XP computer? |
|
Definition
Answer:
in the Internet Protocol (TCP/IP) Properties dialog box |
|
|
Term
| Which serial bus interface standard offers high-speed communications and isochronous real-time data services for digital audio and video? |
|
Definition
Answer:
FireWire, also referred as i.Link or IEE 1394 |
|
|
Term
| What are some differences between portable and desktop computers, other than size? |
|
Definition
Answer:
Portable computers have lower voltages, lower clock speeds, produce less heat, and use less power |
|
|
Term
| Which types of unshielded twisted pair (UTP) cables support data transfer up to 1000 Megabits per second (Mbps)? |
|
Definition
Answer:
CAT5e, CAT6, CAT6a, CAT7, and CAT7a UTP cables |
|
|
Term
| What should you request the customer do if they want to leave the house for some time while you are working on their computer? |
|
Definition
Answer:
There must be a responsible adult in the house while you are working. |
|
|
Term
| What is the storage capacity of a 3.5-inch high-density floppy disk? |
|
Definition
|
|
Term
| If it is impossible to resolve a computer problem when it happens, how should you deal with an angry customer? |
|
Definition
Answer:
Take the ownership of resolving the problem and regularly communicate the progress to the customer. |
|
|
Term
| On which component of a laser printer is an electrostatic image of a document created? |
|
Definition
|
|
Term
| Which type of wireless network interference is cause by competing wireless signals? |
|
Definition
Answer:
radio frequency interference (RFI) |
|
|
Term
| Which printer uses special paper and ink that degenerates over time? |
|
Definition
|
|
Term
| What is the maximum length of Parallel Advanced Technology Attachment (PATA) cable wire? |
|
Definition
|
|
Term
| What is the maximum length of a USB cable? |
|
Definition
|
|
Term
| What is the result of executing the IPCONFIG command from the Run dialog box? |
|
Definition
Answer:
A black window appears and then disappears automatically. |
|
|
Term
| What are the dimensions of a baby AT motherboard? |
|
Definition
Answer:
9 inches wide and 13 inches deep |
|
|
Term
| How many pins do normal-quality dot matrix printers have in the print head? |
|
Definition
|
|
Term
| How many pins are in a super VGA connector? |
|
Definition
|
|
Term
| What helps win an angry customer? |
|
Definition
Answer:
your focus on resolving the issue for the angry customer |
|
|
Term
| What is the purpose of the Zero configuration service? |
|
Definition
Answer:
It automatically connects to a preferred wireless network when the network is in range. |
|
|
Term
| What should you do to determine the master and slave drives in a computer that has two drives installed on a primary IDE controller? |
|
Definition
Answer:
Check the jumper settings. |
|
|
Term
| What should be the first step when dealing with irate customers? |
|
Definition
Answer:
Be an active listener while customers vent their frustration. |
|
|
Term
| You found an exposed electric wire, which can be dangerous for people working near it. What should you do FIRST before repairing the wire? |
|
Definition
Answer:
Shut down the electricity. |
|
|
Term
| Which two wireless networks provide a data throughput of 54 megabits per second (Mbps) and uses orthogonal frequency-division multiplexing (OFDM) encoding? |
|
Definition
Answer:
the 802.11a and 802.11g wireless networks |
|
|
Term
| Which subnet mask is used by Windows while using Automatic Private Internet Protocol Addressing (APIPA)? |
|
Definition
|
|
Term
| Which type of socket design has a lever that allows easy installation and removal of a CPU on a motherboard? |
|
Definition
Answer:
Zero Insertion Force (ZIF) |
|
|
Term
| How many bits of data does a non-parity 168-pin Dual In-line Memory Module (DIMM) transfer at a time? |
|
Definition
|
|
Term
| What should you configure when setting up a wireless connection? |
|
Definition
Answer:
Configure the SSID and decide which encryption standard to use. |
|
|
Term
| Which Windows operating systems include the IPCONFIG command-line utility? |
|
Definition
Answer:
Windows NT, Windows 2000, Windows Server 2003, Windows XP, Windows Server 2008, Windows Vista, Windows 7 |
|
|
Term
| Which component has a high voltage warning besides the computer power supply? |
|
Definition
Answer:
cathode ray tube (CRT) monitor |
|
|
Term
| Which connection type supports Enhanced Capabilities Port (ECP) for printers? |
|
Definition
|
|
Term
| Where is thermal compound commonly applied in a computer? |
|
Definition
Answer:
between the CPU and the heatsink |
|
|
Term
| How should you protect users from tripping over network cables that connect computers to switches? |
|
Definition
Answer:
Hide the cables, and secure the cables to the ground or wall away from walkways. |
|
|
Term
| Which IEEE standard provides an over-the-air interface between wireless devices such as client computers, printers, or wireless routers? |
|
Definition
|
|
Term
| What is the maximum indoor and outdoor distance for 802.11g? |
|
Definition
Answer:
indoors, 125 feet; outdoors, 460 feet |
|
|
Term
| Which motherboard form factor standard is used for high-end, multi-processor , multiple-hard disks server and computers? |
|
Definition
Answer:
Workstation Technology Extended (WTX) |
|
|
Term
| Which parameter of the ping command will cause the command to continue sending messages until interrupted? |
|
Definition
|
|
Term
| Which key on a notebook computer allows you to use letter keys to input numbers? |
|
Definition
|
|
Term
| How should technicians professionally handle personal calls they receive on their cell phone while servicing a computer at a customer's residence? |
|
Definition
Answer:
By letting the voice mail answer the call |
|
|
Term
| What is the default mask for Class C networks? |
|
Definition
|
|
Term
| How would you determine which type of RAM is required in a computer? |
|
Definition
Answer:
Open the case to verify the type of RAM. |
|
|
Term
| What should an IT technician be aware of when attaching a device to a Micro-ATX motherboard? |
|
Definition
Answer:
the number of slots |
|
|
Term
| What are the typical voltages output by the power supply unit in a PC? |
|
Definition
Answer:
+3.3 volts, +5.0 volts, and +12.0 volts |
|
|
Term
| Which compound increases thermal conductivity between an integrated circuit (IC) and a heat sink? |
|
Definition
|
|
Term
| Which Interrupt Request (IRQ) is reserved for primary IDE controller? |
|
Definition
|
|
Term
| Which protocol resolves IP address to Media Access Control (MAC) address? |
|
Definition
Answer:
Address Resolution Protocol (ARP) |
|
|
Term
| Which component of an LCD display illuminates the display? |
|
Definition
|
|
Term
| What is the data transfer speed for USB 1.0? |
|
Definition
|
|
Term
| Which six protocols support hot swapping of external devices? |
|
Definition
Answer:
PCMCIA, USB, FireWire, Fibre Channel, SATA, and SAS |
|
|
Term
| Which protocol is used by Wireless Fidelity (Wi-Fi) networks? |
|
Definition
Answer:
802.11 wireless protocol |
|
|
Term
| Which memory component can only detect single-bit errors in RAM? |
|
Definition
|
|
Term
| Which Internet connection has a line-of-sight requirement? |
|
Definition
|
|
Term
| Which four data rates are defined for operation over twisted-pair and optical fiber cables for Ethernet networks? |
|
Definition
Answer:
10 Mbps for 10Base-T, 100 Mbps for Fast Ethernet, 1000 Mbps for Gigabit Ethernet, 10 Gbps for 10-Gigabit Ethernet |
|
|
Term
| Which ports are known as high-speed communication ports that outstrip the capabilities of older standard serial and parallel ports? |
|
Definition
Answer:
USB 2.0, USB 3.0, IEEE 1394a, IEEE 1394b |
|
|
Term
| After Advanced Technology Attachment (ATA) became a standard, what was the maximum number of heads supported by a hard disk drive? |
|
Definition
|
|
Term
| Which processor is referred to as processor 1? |
|
Definition
Answer:
Processor 1 is the second processor that is installed in the motherboard. The first processor installed is referred to as processor 0. |
|
|
Term
| Which Open System Interconnection (OSI) layer provides codes and conversion functions that are applied to application layer data? |
|
Definition
Answer:
the Presentation layer |
|
|
Term
| Which non-impact printer prints an entire page at once? |
|
Definition
|
|
Term
| Which terms should NOT be used while explaining the strength of a technology to a customer? |
|
Definition
Answer:
acronyms and technical jargon |
|
|
Term
| Which type of network cable is required to directly connect one computer to another computer? |
|
Definition
|
|
Term
| What is the purpose of Quality of Service (QoS)? |
|
Definition
Answer:
It allows you to limit the bandwidth available for data based on the protocol used, the IP address, or other parameters. |
|
|
Term
| By default, which port is used by Telnet? |
|
Definition
|
|
Term
| Which type of RAM uses only transistors and does not need to be refreshed? |
|
Definition
Answer:
Static Random Access Memory (SRAM ) |
|
|
Term
| How many leads are in a Universal Serial Bus (USB) cable? |
|
Definition
|
|
Term
| Which component of a laser printer is used by the laser light to write an image? |
|
Definition
|
|
Term
| What are the three most common forms of impact printers? |
|
Definition
Answer:
dot-matrix, daisy-wheel, and line printers |
|
|
Term
| Which type of computers use memory cards? |
|
Definition
Answer:
portable computers |
|
|
Term
| Which type of RAM supports integrated circuits (ICs) on one side of the card and must be installed in pairs? |
|
Definition
Answer:
Single In-line Memory Module SIMM (SIMM) |
|
|
Term
| Which printer produces raster images? |
|
Definition
|
|
Term
| Which Open System Interconnection (OSI) layer transmits segments of data from the session layer across a network? |
|
Definition
Answer:
the Transport layer |
|
|
Term
| What hardware device can connect dissimilar networks and can operate at different layers of the Open Systems Interconnection (OSI) model? |
|
Definition
|
|
Term
| How many pins are in a Mini-Universal Serial Bus (USB) connector? |
|
Definition
|
|
Term
| Which type of communication assists you to prevent being taken advantage of by others? |
|
Definition
Answer:
Assertive communication |
|
|
Term
| Why does WPA use Temporal Key Integrity Protocol (TKIP)? |
|
Definition
Answer:
to ensure that a new encryption key is provided for every packet that is sent |
|
|
Term
| Which type of Universal Serial Bus (USB) hub should you use to avoid running out of power when connecting USB devices? |
|
Definition
Answer:
a self-powered hub |
|
|
Term
| What should you do to prevent your computer from increased voltage or brownouts? |
|
Definition
Answer:
Use an Uninterruptible Power Supply (UPS). |
|
|
Term
| What battery type is used with laptops? |
|
Definition
|
|
Term
| What are the three types of FireWire connectors? |
|
Definition
Answer:
4-pin, 6-pin, and 9-pin |
|
|
Term
| How much data can be stored on a single side of a single layer DVD disk? |
|
Definition
|
|
Term
| Which type of floor is an ideal environment to operate a laser printer? |
|
Definition
|
|
Term
| Which types of Small Computer System Interface (SCSI) are used to connect 16 devices on a single SCSI cable? |
|
Definition
Answer:
Ultra Wide SCSI and Fast Wide SCSI |
|
|
Term
| In which layer of the OSI model would a cable break that resulted in a no link light on the switch occur? |
|
Definition
Answer:
the Physical layer |
|
|
Term
| What should you do to enhance the security provided by BitLocker? |
|
Definition
Answer:
Enable Trusted Platform Module (TPM). |
|
|
Term
| Which adapter provides interface between your computer and your monitor and transmits the signals that appear as images on the display? |
|
Definition
Answer:
video display adapter |
|
|
Term
| What should you do when you do not understand a customer's problem while talking to the customer? |
|
Definition
Answer:
Ask for clarification if there is something that you did not understand. |
|
|
Term
| How do you configure the new wireless router that you bought for your home business? |
|
Definition
Answer:
Configure the router with your browser from a connected computer. |
|
|
Term
| In which three Open System Interconnection (OSI) layers do the wide area network (WAN) protocols operate? |
|
Definition
Answer:
the Physical, Data Link, and Network layers |
|
|
Term
| What is the maximum voltage output of the power supply unit in a PC? |
|
Definition
|
|
Term
| Which Open System Interconnection (OSI) layer defines the electrical, mechanical, procedural, and functional specifications for activating, maintaining, and deactivating the link between communicating network systems? |
|
Definition
Answer:
the Physical layer |
|
|
Term
| Which type of IP address is obtained by the network adaptor when the Internet Connection Sharing (ICS) is enabled on a computer? |
|
Definition
|
|
Term
| What is the data transfer speed for USB 2.0? |
|
Definition
|
|
Term
| How many pins are in a serial port DB-9 connector? |
|
Definition
|
|
Term
| What is the maximum length of RG-58 ThinNet coaxial cable? |
|
Definition
Answer:
appr. 185 meters (607 feet) |
|
|
Term
| How do you change the IP address on your new wireless router that you bought for your home business? |
|
Definition
Answer:
Connect to the router with your browser from a connected computer, and change the configuration. |
|
|
Term
| What are the two commonly used central processing unit (CPU) cooling methods? |
|
Definition
|
|
Term
| What is the term for the smallest amount of disk space that can be allocated to hold a file? |
|
Definition
|
|
Term
| How do you update the firmware on your new wireless router that you bought for your home business? |
|
Definition
Answer:
Connect to the router with your browser from a connected computer, and download the update to the firmware. |
|
|
Term
| What is the maximum transmission speed supported by 802.11a standard? |
|
Definition
|
|
Term
| Of which type of address is AD-4F-C1-A9-12-CB an example? |
|
Definition
Answer:
a Media Access Control (MAC) address |
|
|
Term
| Which connector is used for high speed CAT7 LAN cabling? |
|
Definition
|
|
Term
| Which connector on an Integrated Drive Electronics (IDE) ribbon cable is used to connect a slave drive to a computer? |
|
Definition
Answer:
the grey connector in the middle of the IDE ribbon cable |
|
|
Term
| Which Open System Interconnection (OSI) layer provides reliable transit of data across a physical network link? |
|
Definition
Answer:
the Data Link layer |
|
|
Term
| Which processors are supported in an LGA 1155 socket? |
|
Definition
Answer:
Core i3/i5/i7, Pentium, Celeron, and Xeon CPUs |
|
|
Term
| Which wireless technology allows a portable computer to communicate with other devices, such as mouse, printer, or modem, using the least amount of power consumption? |
|
Definition
|
|
Term
| Which component of an inkjet printer sprays ink from the ink reservoir on a paper? |
|
Definition
|
|
Term
| Which printer uses a print head containing a number of metal pins? |
|
Definition
|
|
Term
| Which three computer components must support Ultra ATA? |
|
Definition
Answer:
hard drive, motherboard or add-on controller, and operating system |
|
|
Term
| What is the purpose of a capture card? |
|
Definition
Answer:
It allows you to send a video or TV signal to your computer. |
|
|
Term
| What is the width, in bits, of a 30-pin Single In-line Memory Module (SIMM) that is used in a portable computer as a video card? |
|
Definition
|
|
Term
| Which type of random access memory (RAM) achieves a doubling in performance by transferring twice per transfer cycle instead of by doubling the actual clock rate? |
|
Definition
Answer:
Double Data Rate (DDR) SDRAM |
|
|
Term
| Which type of topology is used to connect devices with each other by using Bluetooth? |
|
Definition
|
|
Term
| What are the three main types of batteries that are used in a portable computer? |
|
Definition
Answer:
Nickel-Cadmium (Ni-Cd), Nickel Metal Hydride (Ni-MH), and Lithium Ion (Li-ion) |
|
|
Term
| How many pins are in an AT keyboard connector, also known as a DIN 5 connector? |
|
Definition
|
|
Term
| Where is the inked ribbon placed in the impact printers? |
|
Definition
Answer:
between the paper and the print head |
|
|
Term
| What should you do first, ventilate the room or use a fire extinguisher, if the CPU of your computer catches fire and you see smoke coming out of it? |
|
Definition
Answer:
Ventilate the room. |
|
|
Term
| Which form factor uses a motherboard and riser combination where the motherboard and expansion devices plug into the riser card? |
|
Definition
Answer:
New Low Profile Extended (NLX) |
|
|
Term
| Which dial-up Internet connections use a standard RJ-11 telephone jack to establish a connection between the modem and the ISP? |
|
Definition
Answer:
digital subscriber line (DSL) and analog modem connections |
|
|
Term
| Which type of bag can you use to shield electrical components, such as integrated circuits, memory, or motherboards, from external static fields? |
|
Definition
Answer:
a static-shielding bag |
|
|
Term
| What is used by video adapters to store video images while the images are processed by the video adapter? |
|
Definition
|
|
Term
| What is the default size of the L2 cache? |
|
Definition
|
|
Term
| Which feature allows a user to delete a print job being processed or otherwise manage the print jobs currently waiting to be printed? |
|
Definition
|
|
Term
| Which component has a high voltage warning besides the computer power supply? |
|
Definition
Answer:
cathode ray tube (CRT) monitor |
|
|
Term
| What are the two main connectors used with coaxial cable? |
|
Definition
Answer:
Bayonet Neill-Concilman (BNC) and Threaded Neill-Concilman (TNC) connectors |
|
|
Term
| What is the maximum transmission distance for Bluetooth 3.0 devices? |
|
Definition
|
|
Term
| Which term is used as a measurement of print speed? |
|
Definition
Answer:
pages per minute (PPM) |
|
|
Term
| What is the IP address range that can be assigned in Class B networks? |
|
Definition
Answer:
128.0.0.0 - 191.255.255.255 |
|
|
Term
| What is the approximate clock speed of a RAM labeled DDR533? |
|
Definition
|
|
Term
| Which cards can be installed in PCMCIA Type III slots? |
|
Definition
Answer:
one Type III card or any combination of two Type I or II cards |
|
|
Term
| Which mode of communication does Bluetooth wireless technology use? |
|
Definition
|
|
Term
| What should you do to operate a Universal Serial Bus (USB) scanner or printer after connecting the device to a USB port? |
|
Definition
Answer:
Connect the device to a power source. |
|
|
Term
| In which sockets can Athlon processors be installed? |
|
Definition
Answer:
Slot A, Socket 462/Socket A, Socket 754, Socket 940, Socket 939, Socket 563, Socket AM2, Socket AM2+, Socket F, Socket AM3, and Socket AM3+ |
|
|
Term
| Which motherboard component is used to hold multiple I/O cards in a computer? |
|
Definition
|
|
Term
| Which three sockets can be used by Pentium IV processors? |
|
Definition
Answer:
Socket 423, Socket 478, or Socket 603 |
|
|
Term
| Inkjet printers use which three main technologies? |
|
Definition
Answer:
thermal, piezoelectric, and continuous |
|
|
Term
| What is meant by the term vertical refresh rate? |
|
Definition
Answer:
the amount of time it takes to draw the screen and return the electron to the upper-left corner of the screen |
|
|
Term
| How many pins are in a parallel connector? |
|
Definition
|
|
Term
| Which device is used to extend the range of an existing wireless network? |
|
Definition
Answer:
wireless repeaters |
|
|
Term
| Which type of printer uses a drum as a component? |
|
Definition
|
|
Term
| Which type of printer uses xerographic technique to print a document? |
|
Definition
|
|
Term
| By default, which port is used by Remote Desktop Protocol (RDP)? |
|
Definition
|
|
Term
| How many binary bits does an IPv4 address include? |
|
Definition
|
|
Term
| Which component of a laser printer acquires a deposit of toner on its surface? |
|
Definition
|
|
Term
| How many IDE devices can be installed on a typical ATX computer? |
|
Definition
|
|
Term
| Which type of printer is typically best for applications that require a multipart form? |
|
Definition
|
|
Term
| What are the three ways to connect a CRT or LCD panel to a computer system? |
|
Definition
Answer:
Add-on video cards, Video-only chipset on the motherboard, and motherboard chipset with integrated video |
|
|
Term
| Which protocol is used to transmit data securely between a File Transfer Protocol (FTP) client and an FTP server? |
|
Definition
Answer:
Secure File Transfer Protocol (SFTP) or File Transfer Protocol Security (FTPS)
SFTP uses SSL. FTPS uses SSH. |
|
|
Term
| What are the results of running the netstat command? |
|
Definition
Answer:
a listing of the open ports |
|
|
Term
| What are the four specifications of Universal Serial Bus? |
|
Definition
Answer:
USB 1.0, USB 1.1, USB 2.0, and USB 3.0 |
|
|
Term
| What is the maximum indoor and outdoor distance for 802.11a? |
|
Definition
Answer:
indoors, 150 feet; outdoors, 390 feet |
|
|
Term
| Which device is used to convert digital data to analog data for transmission over regular telephone lines? |
|
Definition
|
|
Term
| Which type of Random Access Memory (RAM) uses the front-side bus? |
|
Definition
Answer:
Double Data Rate (DDR) RAM |
|
|
Term
| Which connector on an Integrated Drive Electronics (IDE) ribbon cable connects to a motherboard? |
|
Definition
Answer:
the blue connector on the IDE ribbon cable |
|
|
Term
| Which component records data in a hard disk drive? |
|
Definition
|
|
Term
| Which parameter of the IPCONFIG command reorganizes contents of the DNS client resolver cache? |
|
Definition
|
|
Term
How many pins are in a PS/2 mouse connector, also known as mini-DIN 6
connector? |
|
Definition
|
|
Term
| How many types of print heads are there for an impact printer? |
|
Definition
|
|
Term
| How many bits of data does a 72-pin Single In-line Memory Module (SIMM) transfer at a time? |
|
Definition
|
|
Term
| How much information should be provided to a customer when you are explaining a new technological concept? |
|
Definition
Answer:
only the amount of information required for the customer to know |
|
|
Term
| Which type of computer uses PCMCIA? |
|
Definition
|
|
Term
| Which devices are used to forward packets between multiple networks? |
|
Definition
Answer:
routers or switches |
|
|
Term
| Why can a dot-matrix printer create carbon copies? |
|
Definition
Answer:
because the printing involves mechanical pressure |
|
|
Term
| What must be different in the network configuration for each client if TCP/IP is used as the standard protocol? |
|
Definition
|
|
Term
| Which feature allows a computer to use hard disk space as random access memory (RAM)? |
|
Definition
|
|
Term
| How does a lower clock speed on a portable computer, as compared to a desktop, affect the front-side bus? |
|
Definition
Answer:
The lower clock speeds in a portable computer mean that there is a lower multiplier. This enables the front-side bus to be increase to a higher level before the overclocker runs into a clock-speed barrier. |
|
|
Term
| What should you do to notify a user before deleting a shared folder from a network computer? |
|
Definition
Answer:
Send a Console Message by navigating to Computer Management> Shared Folders> Shares> All tasks> Send Console Message. |
|
|
Term
| Which scanners read data based on the reflection of white spaces between black bars? |
|
Definition
|
|
Term
| What is the maximum length for a cable using USB 2.0? |
|
Definition
|
|
Term
| Which device is the combination of bridge and a router? |
|
Definition
|
|
Term
| Which device enables you to connect a wired Ethernet device to a wireless network? |
|
Definition
|
|
Term
| Which dialog box in Windows is used to set the amount of printer memory to be used by a laser printer? |
|
Definition
Answer:
the Printer Properties dialog box |
|
|
Term
| Between the system administrator and the building authorities, who should be held responsible for leakage of water from the false ceiling of the server room? |
|
Definition
Answer:
the building authorities |
|
|
Term
| If a person is able to express positive and negative ideas and feelings in an open, honest, and direct way, what would you call this type of behavior? |
|
Definition
Answer:
Assertive behavior |
|
|
Term
| Which items are tested during the POST test? |
|
Definition
Answer:
memory, CPU, and if the computer has a video card |
|
|
Term
| What should you do immediately after installing the maintenance kit and replacing all consumables in a laser printer? |
|
Definition
Answer:
Reset the page count. |
|
|
Term
| How many types of Accelerated Graphics Port (AGP) physical interfaces are there? |
|
Definition
|
|
Term
| On which protocol does an attacker attack by taking advantage of the security flaws during network implementation to carry out LAN attacks? |
|
Definition
Answer:
Transmission Control Protocol /Internet Protocol (TCP/IP) |
|
|
Term
| Which laptop hard drive interface does not support hot swapping? |
|
Definition
|
|
Term
| For which type of computers is Socket 479 processors primarily used? |
|
Definition
|
|
Term
| What is the transmission speed of Sony/Philips Digital Interface Format (S/PDIF)? |
|
Definition
Answer:
2 to 3 megabits per second (Mbps) |
|
|
Term
| What should you do if you receive an urgent message from your office while working on-site? |
|
Definition
Answer:
Make a short call to determine the nature of the urgency. |
|
|
Term
| What is the maximum number of hard drives that can be connected to a single IDE cable? |
|
Definition
|
|
Term
| Which term, apart from latency, is used for a delay that occurs in satellite connections? |
|
Definition
|
|
Term
| Which service tells the spooler to alter a job according to the document data type? |
|
Definition
|
|
Term
| What two types of memory are dual ported? |
|
Definition
Answer:
Windows RAM (WRAM) and Video RAM (VRAM) |
|
|
Term
| What should you do if the computer that you are working on contains files that violate the company's Acceptable Usage Agreement the user signed? |
|
Definition
Answer:
Follow the procedures for dealing with a violation of the Acceptable Usage Agreement. |
|
|
Term
| Which radio frequency is used to operate 802.11b and 802.11g wireless networks? |
|
Definition
|
|
Term
| To which port on the router or switch should you connect a computer to access the Internet? |
|
Definition
Answer:
to the local area network (LAN) port |
|
|
Term
| Which standard governs IDE hard drives? |
|
Definition
Answer:
Advanced Technology Attachment (ATA) |
|
|
Term
| Whom should you consult if you are working on-site and your customer asks you to perform a task that is not in your scope? |
|
Definition
|
|
Term
| What are the indoor and outdoor maximum ranges for 802.11n? |
|
Definition
Answer:
indoors, 230 feet; outdoors, 820 feet |
|
|
Term
| What is the best method to protect network cables from damage due to environmental factors, such as heat and liquid? |
|
Definition
Answer:
Cover the cables by using a protective material. |
|
|
Term
| Which two port types is a barcode scanner likely to use? |
|
Definition
Answer:
a serial port or a USB port |
|
|
Term
| Which service allows DHCP clients to obtain IP addresses even in cases when the DHCP server cannot provide one? |
|
Definition
Answer:
Automatic Private IP Addressing (APIPA) |
|
|
Term
| Which component holds one or more flat circular disks in a hard disk drive? |
|
Definition
|
|
Term
| Which power connector is used by Parallel Advanced Technology Attachment (PATA) drive in portable computers? |
|
Definition
Answer:
the Four-Pin Molex connector |
|
|
Term
| Which type of connector is used for a parallel printer port? |
|
Definition
|
|
Term
| Which cache is cache memory located on a separate chip? |
|
Definition
|
|
Term
| Which lower-layer protocol provides communication between computers or other network devices by using unique global addressing? |
|
Definition
Answer:
the Internet Protocol (IP) |
|
|
Term
| What is the data rate speed for 802.11g wireless standard? |
|
Definition
|
|
Term
| Which hardware component may be installed using the Pin Grid Array (PGA) architecture in a motherboard? |
|
Definition
Answer:
the central processing unit (CPU) |
|
|
Term
| Which Open System Interconnection (OSI) layer establishes, manages, and terminates service requests and responses that occur between applications that are running on different devices on the network? |
|
Definition
|
|
Term
| What should you do if a personal item near the work area is interfering with the troubleshooting procedure? |
|
Definition
Answer:
Ask the customer to remove the personal item. |
|
|
Term
| Which part of a laser printer helps melt the toner onto the medium? |
|
Definition
|
|
Term
| What is the best method to protect network cables from damage due to environmental factors, such as heat and liquid? |
|
Definition
Answer:
Cover the cables by using a protective material. |
|
|
Term
| Which new version of the IP protocol has expanded the range of IP addresses from 32 bits to 128 bits? |
|
Definition
|
|
Term
| What should be avoided in a communication when dealing with an angry customer? |
|
Definition
Answer:
An argument with the customer |
|
|
Term
| What is the maximum length of RG-8 ThickNet coaxial cable? |
|
Definition
Answer:
appr. 500 meters (1,640 feet) |
|
|
Term
| Which data storage scheme uses multiple hard drives to share or replicate data among the drives? |
|
Definition
Answer:
Redundant Array of Independent Disks (RAID) |
|
|
Term
| Which type of random access memory (RAM) technology requires the installation of a continuity module in a socket that does not contain RAM? |
|
Definition
Answer:
Rambus In-line Memory Module (RIMM) |
|
|
Term
| What is the size of a PCMCIA Type III card? |
|
Definition
|
|
Term
| Which parallel-port technology requires the use of a Direct Memory Access (DMA) channel? |
|
Definition
Answer:
Enhanced Capabilities Port (ECP) |
|
|
Term
| Which feature optimizes network traffic on the network connection page? |
|
Definition
Answer:
Quality of Service (QoS) Packet Scheduler |
|
|
Term
|
Definition
Answer:
Advanced Configuration and Power Interface (ACPI) is a technology that configures computers to optimize power consumption. |
|
|
Term
| What is the radio frequency at which IEEE 802.11g operates? |
|
Definition
|
|
Term
| Which type of edge connector is used by early versions of the AMD Athlon processor? |
|
Definition
|
|
Term
| How many pins are in an Integrated Drive Electronics (IDE) ribbon cable? |
|
Definition
|
|
Term
| Which cable is used to connect two workstations directly without using a hub or a switch? |
|
Definition
|
|
Term
| What are the two main categories of printers? |
|
Definition
Answer:
impact and non-impact |
|
|
Term
| Which type of printing prints an entire copy of a document together before starting the next copy of a document? |
|
Definition
|
|
Term
| Between the system administrator and the technician's supervisor, who should be informed in the event of a short circuit in the server room? |
|
Definition
Answer:
the system administrator |
|
|
Term
| Which Wi-Fi networking standards operate in the 5 GHz frequency? |
|
Definition
Answer:
802.11a and 802.11n |
|
|
Term
| Besides 30 pins, what is the most common number of pins in a Single In-line Memory Module (SIMM)? |
|
Definition
|
|
Term
| Which Uninterruptible Power Supply (UPS) feature provides protection from power surges and power drops? |
|
Definition
Answer:
Automatic Voltage Regulation (AVR) |
|
|
Term
| Where can you change the boot sequence for a computer? |
|
Definition
Answer:
in the BIOS setup utility |
|
|
Term
| When at a customer location, what would be a reason to ask a customer to demonstrate a problem? |
|
Definition
Answer:
If a customer is unable to clearly explain the problem verbally |
|
|
Term
| What are the three types of IEEE 1284 parallel port connectors? |
|
Definition
Answer:
IEEE 1284-A, (Type A) - standard DB25 connector, IEEE 1284-B (Type B) standard 36pin Centronics style connector, and IEEE 1284-C (Type C) a high density 36 pin connector |
|
|
Term
| How can you professionally handle a situation where you are on-site and receive a call from your co-worker asking for help in troubleshooting a technical problem? |
|
Definition
Answer:
Request customer approval before helping the co-worker troubleshoot the problem. |
|
|
Term
| What are the four fields of a User Datagram Protocol (UDP) header? |
|
Definition
Answer:
source port, destination port, length, and checksum |
|
|
Term
| When should the corona wire be cleaned normally in a laser printer? |
|
Definition
Answer:
while replacing the toner cartridge |
|
|
Term
| Where do you go to check the signal strength of your wireless connection? |
|
Definition
Answer:
Right-click the wireless connection icon, and choose Status. |
|
|
Term
| Which component of computer motherboard stores the BIOS password? |
|
Definition
|
|
Term
| Which TCP/IP command-line utility should you use to display the IP address and subnet mask for a Windows computer? |
|
Definition
|
|
Term
| Which display type takes more space on a desk: a liquid crystal display (LCD) or a cathode ray tube (CRT) monitor? |
|
Definition
|
|
Term
| Which portable computer battery type must be fully discharged and fully recharged every few weeks? |
|
Definition
Answer:
Nickel-Cadmium (Ni-Cd) |
|
|
Term
| Which feature acts as a dam, holding the data and then releasing it at a speed the printer can handle? |
|
Definition
|
|
Term
| What is the approximate transfer rate of a RAM labeled DDR533? |
|
Definition
|
|
Term
| Which component of a thermal printer generates heat to be used to print on the special paper? |
|
Definition
|
|
Term
| Which types of CPU sockets are used for Intel Xeon processors? |
|
Definition
Answer:
Socket 603 and Socket 604 |
|
|
Term
| How many pins do letter-quality dot matrix printers have in the print head? |
|
Definition
|
|
Term
| If you shut down your portable computer, what is the minimum time you should wait before restarting? |
|
Definition
|
|
Term
| What are the maximum data transmission speeds for the IEEE 1394 standards? |
|
Definition
Answer:
1394a - 400 Mbps
1394b - 800 Mbps |
|
|
Term
| What action will reduce the printing time, without compromising quality, when printing images from a color laser printer? |
|
Definition
Answer:
Upgrade the memory. |
|
|
Term
| Which component of a thermal printer is used to feed the special paper to the printer? |
|
Definition
|
|
Term
| What are the four Fibre Channel-Arbitrated Loop (FC-AL) specifications and their maximum speeds? |
|
Definition
Answer:
FC-AL 1 GB - 100 MBps
FC-AL 2 GB - 200 MBps
FC-AL 4 GB - 400 MBps
FC-AL 8 GB - 800 MBps |
|
|
Term
| Which transmission cable has a transmission range up to 100 meters or 328 feet? |
|
Definition
Answer:
unshielded twisted pair (UTP) or shielded twisted pair (STP) cable |
|
|
Term
| Where is chassis intrusion detection enabled? |
|
Definition
|
|
Term
| Which memory technology is used by the Secure Digital (SD) card? |
|
Definition
Answer:
Flash memory technology |
|
|
Term
| What should you do when you do not have an answer to the customer's question? |
|
Definition
Answer:
Be honest. Tell the customer that you will find out the answer and report back by calling the customer, if required. |
|
|
Term
| Which type of connector is used to connect a joystick? |
|
Definition
Answer:
Game controller with 15 pins |
|
|
Term
| What is the minimum number of disk drives that are needed to implement RAID-1? |
|
Definition
|
|
Term
| Which type of connector is used in LCD monitors? |
|
Definition
Answer:
a digital video interface (DVI) connector |
|
|
Term
| When a portable computer is in Standby mode, which component maintains power to documents and applications? |
|
Definition
Answer:
Random Access Memory (RAM) |
|
|
Term
| Which Redundant Array of Independent Disks (RAID) level splits data evenly across two or more disks with no parity information for redundancy? |
|
Definition
|
|
Term
| Which drive letters are used to represent floppy drives? |
|
Definition
|
|
Term
| Which printer has the lowest printing cost per page? |
|
Definition
|
|
Term
| Which RAM characteristic is expressed in nanoseconds (ns)? |
|
Definition
Answer:
access or cycle time |
|
|
Term
| Which connector on an Integrated Drive Electronics (IDE) ribbon cable connects to the master drive on a computer? |
|
Definition
Answer:
the black connector on one end of the IDE ribbon cable |
|
|
Term
| What is the purpose of MAC filtering on a wireless network? |
|
Definition
Answer:
to prevent unauthorized devices from connecting to the wireless network |
|
|
Term
| What are the dimensions of a mini-ATX motherboard? |
|
Definition
Answer:
11.2 inches wide and 8.2 inches deep |
|
|
Term
| Which connector has either 6 or 15 pins and is used to provide power to a hard drive in a laptop or desktop computer, respectively? |
|
Definition
Answer:
a Serial Advanced Technology Attachment (SATA) power connector |
|
|
Term
| Which command is used to find the DHCP server that gave your computer an address? |
|
Definition
|
|
Term
| What is the maximum transmission speed of Category 5e cable? |
|
Definition
Answer:
1000 Mbps or 1 Gbps |
|
|
Term
| What are the steps of the laser printing process? |
|
Definition
Answer:
1. Processing
2. Charging
3. Exposing
4. Developing
5. Transferring
6. Fusing
7. Cleaning |
|
|
Term
| Which keyboard function key is used to rename a file? |
|
Definition
|
|
Term
| What are the dimensions of an Advanced Technology Extended (ATX) motherboard? |
|
Definition
Answer:
12 inches wide and 9.6 inches deep |
|
|
Term
| Which type of power connector is used in Advanced Technology Extended (ATX) motherboards? |
|
Definition
Answer:
20-pin power connector |
|
|
Term
| Which IEEE 1284 bi-directional parallel port mode was designed for new generations of printers and scanners? |
|
Definition
Answer:
Enhanced Capabilities Port (ECP) |
|
|
Term
| What are the three steps you should follow to deal with an angry customer that has called for service? |
|
Definition
Answer:
Stay calm.
Ask for clarification.
Ask the customer what would make the situation better. |
|
|
Term
|
Definition
Answer:
a system consisting of multiple drives that usually operate as a single entity |
|
|
Term
| What is the purpose of Hyper-Threading (HT) technology? |
|
Definition
Answer:
It allows a CPU to execute multiple instructions at the same time. |
|
|
Term
| Which type of RAM uses capacitors that need to be refreshed? |
|
Definition
Answer:
Dynamic Random Access Memory (DRAM ) |
|
|
Term
| In which sockets can Xeon processors be installed? |
|
Definition
Answer:
Slot 2, Socket 603, Socket 604, LGA 775/Socket T, Socket M, LGA 771/Socket J, LGA 1366/Socket B, LGA 1156/Socket H, and LGA 156y |
|
|
Term
| What are the dimensions of a micro-ATX motherboard? |
|
Definition
Answer:
9.6 inches wide and 9.6 inches deep |
|
|
Term
| Which inkjet printer part holds the print head and moves it to the appropriate location? |
|
Definition
|
|
Term
| What are the two page orientations that can be selected for printing a page? |
|
Definition
Answer:
Portrait and Landscape, also referred to as vertical and horizontal |
|
|
Term
| Which parameter of the IPCONFIG command starts manual dynamic registration for DNS names and IP addresses? |
|
Definition
|
|
Term
| While you are working at a job site, what should you do if you overhear that the company plans to lay off 45 percent of the workforce at that location? |
|
Definition
Answer:
Keep the information confidential. |
|
|
Term
| Which type of electric current can cause severe damage to computer components while a technician is troubleshooting a hardware device? |
|
Definition
Answer:
Electrostatic discharge (ESD) |
|
|
Term
| What is the minimum number of disk drives that are needed to implement RAID-5? |
|
Definition
|
|
Term
| What should a technician do to show interest in resolving the customer issue? |
|
Definition
Answer:
Take notes to show your interest. |
|
|
Term
| How should you communicate with a customer if you and the customer do not understand a common language? |
|
Definition
Answer:
Use hand gestures and visual aids to give details. |
|
|
Term
| Which TCP port is used by Hypertext Transfer Protocol (HTTP)? |
|
Definition
|
|
Term
| What is the data rate speed for 802.11b wireless standard? |
|
Definition
|
|
Term
| What is the radio frequency at which IEEE 802.11a operates? |
|
Definition
|
|
Term
| What is the minimum distance you should have between a portable computer and an electrical appliance that generates a strong magnetic field, such as a microwave oven? |
|
Definition
|
|
Term
| Which file in Windows contains static Domain Name System (DNS) mappings? |
|
Definition
|
|
Term
| What is the approximate clock speed of a RAM labeled PC1200? |
|
Definition
|
|
Term
| Which documentation is designed to provide both workers and emergency personnel with the proper procedures for handling or working with a particular substance? |
|
Definition
Answer:
Material Safety Data Sheets (MSDS) |
|
|
Term
| What is the maximum supported cable length, in feet, for high-speed USB devices? |
|
Definition
|
|
Term
| What is the clock speed of a PC600: 16-bit, single channel RIMM? |
|
Definition
|
|
Term
| What is the size of a PCMCIA Type I card? |
|
Definition
|
|
Term
| Which TCP port is used by Post Office Protocol version 3 (POP3)? |
|
Definition
|
|
Term
| Which IEEE standard defines the Physical layer and the media access control (MAC) sublayer of the Data Link layer for a wired Ethernet? |
|
Definition
|
|
Term
| What is the name of the test that the computer performs at startup to test the memory and CPU? |
|
Definition
Answer:
power-on self-test (POST) |
|
|
Term
| Which chip supports communication between the RAM and the CPU? |
|
Definition
Answer:
the Northbridge chip (also referred to as the north bridge) |
|
|
Term
| Which four common types of interface ports are used by an inkjet printer to connect with other devices? |
|
Definition
Answer:
Universal Serial Bus (USB), parallel, serial, and Small Computer Systems Interface (SCSI) ports |
|
|
Term
| Which printer capability ensures that a printer is ready to print documents? |
|
Definition
|
|
Term
| Which hardware device operates at the Physical layer (Layer 1) of the Open Systems Interconnection (OSI) model to provide connectivity to network computers? |
|
Definition
|
|
Term
| Which type of printer transfers ink to the media similar to the action of a typewriter? |
|
Definition
Answer:
impact or dot-matrix printer |
|
|
Term
| How does communication occur in full-duplex mode? |
|
Definition
Answer:
You can transmit and receive the signal on the same channel at the same time. |
|
|
Term
| What should a technician wear to prevent electrostatic discharge (ESD) while installing sensitive memory chips? |
|
Definition
Answer:
Wear an anti-static wrist strap. |
|
|
Term
| What is the maximum transmission speed supported by 802.11b standard? |
|
Definition
|
|
Term
| Which type of memory is used in display adapters? |
|
Definition
Answer:
Video Random Access Memory (VRAM) |
|
|
Term
| In order from slowest to fastest, rank which USB ports are the fastest to print from. |
|
Definition
Answer:
From slowest to fastest,
USB 1.1
USB 2.0
USB 3.0 |
|
|
Term
| Which printer uses a print head that runs back and forth on the page and prints by impact? |
|
Definition
Answer:
dot-matrix printer or impact-matrix printer |
|
|
Term
| What should be clearly stated to the customer by an on-site technician if the technician wants to perform an operating system restore on the customer's computer? |
|
Definition
Answer:
that a data loss will occur |
|
|
Term
| While explaining a new technical concept to a customer, what should not be used: visual aids or industrial jargon? |
|
Definition
|
|
Term
| Into how many channels does the Bluetooth protocol divide its operating band? |
|
Definition
|
|
Term
| You found an exposed electric wire, which can be dangerous for people working near it. What should you do FIRST before repairing the wire? |
|
Definition
Answer:
Shut down the electricity. |
|
|
Term
| Which utility should you use to specify the Num Lock status imposed during the boot? |
|
Definition
Answer:
BIOS setup utility |
|
|
Term
| Which Open System Interconnection (OSI) layer defines network addresses? |
|
Definition
|
|
Term
| Which device contains a battery and Automatic Voltage Regulation (AVR) circuitry to protect a computer from power sags? |
|
Definition
Answer:
Uninterruptible Power Supply (UPS) |
|
|
Term
| Which two wires from an AT power supply should be adjacent to each other on a motherboard? |
|
Definition
|
|
Term
| Which type of drives does not contain magnetic media? |
|
Definition
Answer:
solid-state drives |
|
|
Term
| Which three Wi-Fi networking standards operate within the 2.4 GHz radio frequency band? |
|
Definition
Answer:
802.11b, 802.11g, and 802.11n |
|
|
Term
| Which type of light is used for line-of-sight wireless communications for local area networks? |
|
Definition
|
|
Term
| What is the data transfer speed for USB 3.0? |
|
Definition
|
|
Term
| What will determine the amount of documents that can be stored on the printer? |
|
Definition
|
|
Term
| Which hardware device routes data from a local area network (LAN) to a phone line or other network connection? |
|
Definition
|
|
Term
| What is the main advantage of performing low-resolution printing? |
|
Definition
Answer:
high speed printing |
|
|
Term
| Which service translates domain names into numeric IP addresses? |
|
Definition
Answer:
Domain Name System (DNS) |
|
|
Term
| The IP address 172.16.0.0 is reserved for which type of network? |
|
Definition
|
|
Term
| Which flash memory device contains a mechanical write-protection switch? |
|
Definition
Answer:
Secure Digital (SD) |
|
|
Term
| What are the two architectures used in today's processors? |
|
Definition
Answer:
Pin Grid Array (PGA) and Land Grid Array (LGA) architecture |
|
|
Term
| What should you do to help a customer if you notice that your coworker is unable to provide resolution to customer queries and the customer is becoming irritated? |
|
Definition
Answer:
Offer your help to the co-worker and the customer. |
|
|
Term
| What is the maximum transmission distance for Bluetooth 1.0 devices? |
|
Definition
Answer:
100 meters or 300 feet |
|
|
Term
| What is the bit length of IPv6 addresses? |
|
Definition
|
|
Term
| How can you ensure that your SSID is not seen by computers in other offices? |
|
Definition
Answer:
Do not broadcast the SSID. |
|
|
Term
| Which wireless mode requires that a wireless router is used? |
|
Definition
Answer:
infrastructure mode |
|
|
Term
| What is the transmission distance supported by multi-mode fiber optic cable? |
|
Definition
|
|
Term
| What is the maximum speed limit supported by a T1 line? |
|
Definition
Answer:
1.544 Megabits per second (Mbps) |
|
|
Term
| Which type of wireless network interference is caused by electrical devices, such as fluorescent lights? |
|
Definition
Answer:
electromagnetic interference (EMI) |
|
|
Term
| By default, which port does the Domain Name System (DNS) use? |
|
Definition
|
|
Term
| What should technicians do if they receive a personal call on their mobile phone while servicing a computer at a customer's residence? |
|
Definition
Answer:
Ignore the call and focus on the customer's problem. |
|
|
Term
| In which sockets can a Celeron processor be installed? |
|
Definition
Answer:
Socket 495, Socket 370, Socket 478, Socket 479, LGA 775/Socket T, and LGA 1156/Socket H |
|
|
Term
| How many IP addresses does a router have? |
|
Definition
Answer:
two: one for each network that it is connecting |
|
|
Term
| What is the pin configuration for the sub-D connector type that functions as a parallel printer interface? |
|
Definition
|
|
Term
| What does the use of WPA-Enterprise require? |
|
Definition
Answer:
the use of a RADIUS authentication server |
|
|
Term
| What is the purpose of scalable link interface (SLI) technology? |
|
Definition
Answer:
It groups two video cards together to increase video performance. |
|
|
Term
| Which print head in a dot-matrix printer will produce higher resolution? |
|
Definition
|
|
Term
| What is the minimum number of disk drives that are needed to implement RAID-0? |
|
Definition
|
|
Term
| What is the transfer rate in bits per second of a 56K modem? |
|
Definition
|
|
Term
| Which unit of measure is typically used to measure the amount of RAM in a computer? |
|
Definition
Answer:
megabyte (MB) or gigabyte (GB) |
|
|
Term
| Which feature of a printer accepts output from one or more computers and sends the output to printer for printing? |
|
Definition
|
|
Term
| Which parameter of the IPCONFIG command exhibits contents of the DNS client resolver cache? |
|
Definition
|
|
Term
| What is the maximum transmission speed of Category 6 (Cat6) cable? |
|
Definition
|
|
Term
| Why should you wear an anti-static wrist strap? |
|
Definition
Answer:
to prevent electrostatic discharge (ESD) |
|
|
Term
| Which card can be directly connected to the motherboard on a PCI or ISA slot and have several slots to hold additional cards that work in parallel with the motherboard? |
|
Definition
|
|
Term
| Which type of address should you specify in wireless clients when you configure a wireless access point as a router? |
|
Definition
|
|
Term
| What are the speeds supported by the four PCI Express (PCIe) standards? |
|
Definition
Answer:
PCIe 1.0 - up to 2 GBps
PCIe 2.0 - up to 5 GBps
PCIe 3.0 - up to 8 GBps
PCIe 4.0 - up to 16 GBps |
|
|
Term
| What is the purpose of using plastic standoffs on the motherboard? |
|
Definition
Answer:
They can help with electrical grounding within a computer case. |
|
|
Term
| What is the maximum distance to which the Bluetooth technology can transmit data? |
|
Definition
Answer:
Class 1 - 100 meters
Class 2 - 10 meters
Class 3 - 1 meter |
|
|
Term
| What are the two most popular connectors available for fiber-optic cabling? |
|
Definition
Answer:
the ST and SC connectors |
|
|
Term
| Which connector is used for 10Base-T network cables? |
|
Definition
|
|
Term
| What are the dimensions of ExpressCard 34 devices? |
|
Definition
Answer:
34 mm wide, 75 mm long, and 5 mm thick |
|
|
Term
| Which type of computer software is also known as "firmware"? |
|
Definition
|
|
Term
| When a power cable is left opened, what danger is involved? |
|
Definition
Answer:
You can get electrocuted. |
|
|
Term
| What is the default mask for Class B networks? |
|
Definition
|
|
Term
| What is the transmission distance supported by single-mode fiber optic cable? |
|
Definition
|
|
Term
| Which memory component detects both single-bit and multi-bit errors in RAM? |
|
Definition
Answer:
error correction code (ECC) |
|
|
Term
| How many pins are in a Slot 1 connector that is used to plug a Single Edge Contact (SEC) cartridge into a motherboard? |
|
Definition
|
|
Term
| What should you do to prevent an alert regarding the cover being removed from displaying? |
|
Definition
Answer:
Disable the chassis intrusion detection in the BIOS. |
|
|
Term
| Which type of non-volatile memory enables users to easily update the ROM or firmware in their motherboards? |
|
Definition
|
|
Term
| Which two cords should you disconnect from a computer to prevent electrical shock and possible damage to hardware components? |
|
Definition
Answer:
the power cord and the network or telephone cord |
|
|
Term
| Which plug-and-play external device interface on a workstation provides the fastest printing speed? |
|
Definition
|
|
Term
| What should you tell customers on the phone if they request you to reset their password? |
|
Definition
Answer:
"Please provide your identification credentials." |
|
|
Term
| What should be selected as the first boot device in the BIOS boot sequence if you require booting from a CD-ROM? |
|
Definition
|
|
Term
| When choosing between CD-ROM, DVD, and Blu-Ray disks, which media can hold the most amount of data? |
|
Definition
|
|
Term
| What are the three types of memory modules that are typically used in modern computers? |
|
Definition
Answer:
Single In-line Memory Module (SIMM), Double In-line Memory Module (DIMM), and Rambus In-line Memory Module (RIMM) |
|
|
Term
| How many Interrupt Requests (IRQs) does a USB bus use if multiple devices are attached to the USB bus? |
|
Definition
|
|
Term
| Where should you search for instructions on servicing a scanner or printer? |
|
Definition
Answer:
on the vendor's Web site or in the printer's manual |
|
|
Term
| Which two details can you use to access a router's configuration page through a Web browser? |
|
Definition
Answer:
The router's IP address and the router name |
|
|
Term
| Which wireless mode allows devices to connect without the need of a wireless router? |
|
Definition
|
|
Term
| Where should you check to determine the size of the hard disk supported by your laptop? |
|
Definition
Answer:
On the laptop manufacturer's Web site or inside the laptop's case |
|
|
Term
| What are the two types of S-video connectors available? |
|
Definition
Answer:
mini-DIN 4 and mini-DIN 7 connector |
|
|
Term
| By default, which port is used by Lightweight Directory Access Protocol (LDAP)? |
|
Definition
|
|
Term
| What device must be installed in a computer to connect the computer to other computers or a network? |
|
Definition
|
|
Term
| What type of communication creates a win-win situation for yourself and the customer? |
|
Definition
Answer:
Assertive communication |
|
|
Term
| What should a technician do to troubleshoot a problem using the least administrative effort? |
|
Definition
Answer:
Determine the root cause of a failure. |
|
|
Term
| Which is a structured form of listening and responding that focuses the attention on the speaker? |
|
Definition
|
|
Term
| What is the maximum transmission speed promised by 802.11n standard? |
|
Definition
Answer:
130-150 Mbps without channel bonding
300 Mbps with channel bonding |
|
|
Term
| Where should you place the terminators on a computer that has one internal SCSI device, one external SCSI device, and one SCSI adapter? |
|
Definition
Answer:
Place a terminator on the internal SCSI device and a terminator on the external SCSI device. |
|
|
Term
| How much data can be stored on a single side of a dual layer DVD disk? |
|
Definition
|
|
Term
| What should you do before installing Small Computer System Interface (SCSI) devices? |
|
Definition
Answer:
Assign a unique ID to each SCSI device. |
|
|
Term
| What are the dimensions of a nano-ITX motherboard? |
|
Definition
Answer:
4.7 inches by 4.7 inches |
|
|
Term
| Which tab in the Printer Properties dialog box in Windows is used to set the amount of printer memory to be used by a laser printer? |
|
Definition
Answer:
the Device Settings tab |
|
|
Term
| Which CPU technology is used in portable computers to reduce platform power and cap thermal dissipation of the computer? |
|
Definition
|
|
Term
| What is the data transfer speed of flat Integrated Drive Electronics (IDE) ribbon cable? |
|
Definition
|
|
Term
| Which component on a motherboard supports slower devices, such as Universal Serial Bus (USB) ports, IDE drives, and ISA slots? |
|
Definition
|
|
Term
| What is the IP address range that can be assigned in Class C networks? |
|
Definition
Answer:
192.0.0.0 - 223.255.255.255 |
|
|
Term
| Which network mask is used to determine the number of bits in an octet that identifies the subnetwork and the number of bits to provide room for host addresses? |
|
Definition
|
|
Term
| Which type of memory has a metal jacket referred to as a "heat spreader" to dissipate the excess heat that is generated from the high-speed operation of the memory chips? |
|
Definition
Answer:
Rambus In-line Memory Module (RIMM) |
|
|
Term
| What is the address convention for URLs that require a Secure Sockets Layer (SSL) connection? |
|
Definition
|
|
Term
| Which technology allows voice data to be transmitted over a company's computer network? |
|
Definition
Answer:
Voice over IP (VoIP) |
|
|
Term
| Which two voltages are supported by a Molex connector in a desktop computer? |
|
Definition
|
|
Term
| What is the clock speed, in megahertz, of PC2-6400/PC3-6400 RAM? |
|
Definition
|
|
Term
| Which documentation states hazardous nature, ingredients, precautions to follow, health effects, safe handling information, and other important information about chemicals? |
|
Definition
Answer:
Material Safety Data Sheets (MSDS) |
|
|
Term
| Which component of a laser printer meters the amount of toner present on the developer roller? |
|
Definition
|
|
Term
| On which layer of Open System Interconnection (OSI) reference model does a switch operate? |
|
Definition
Answer:
Data Link layer or Layer 2 |
|
|
Term
| What is the default subnet mask of the IP address 192.168.200.1? |
|
Definition
|
|
Term
| Which port is used for connecting multiple peripherals? |
|
Definition
Answer:
Universal Serial Bus (USB) port |
|
|
Term
| Which cable is used with RJ-45 connectors? |
|
Definition
Answer:
unshielded twisted pair (UTP) or shielded twisted pair (STP) |
|
|
Term
| How do you gather relevant information from the customer in a constructive manner? |
|
Definition
Answer:
Use probing questions. |
|
|
Term
| Which common command is used to check the Internet connectivity from the command prompt? |
|
Definition
|
|
Term
| Which type of printer uses water-soluble ink droplets to print a document? |
|
Definition
|
|
Term
| What is the purpose of Power over Ethernet (PoE)? |
|
Definition
Answer:
It allows an Ethernet connection to be used as both a network and power connection. |
|
|
Term
| What are the dimensions of a pico-ITX motherboard? |
|
Definition
|
|
Term
| Which interface on a portable computer will an IEEE1394 cable connect to? |
|
Definition
Answer:
S400 interface for IEEE 1394 |
|
|
Term
| Which Transport layer protocol provides an interface between Internet Protocol (IP) and upper layer processes? |
|
Definition
Answer:
User Datagram Protocol (UDP) |
|
|
Term
| Which protocol is used for transferring files from one computer to another? |
|
Definition
Answer:
File Transfer Protocol (FTP) |
|
|
Term
| Which type of printer prints a document by selectively heating a coated paper? |
|
Definition
|
|
Term
| What is the maximum supported cable length, in feet, for an RS-232 serial cable? |
|
Definition
|
|
Term
| What are the two types of ExpressCard devices? |
|
Definition
Answer:
ExpressCard 34 and ExpressCard 54 |
|
|
Term
| Which component detects and modifies the magnetization of the hard disk platter surface? |
|
Definition
Answer:
read-and-write heads |
|
|
Term
| Which type of current does a computer receive when you plug the computer into the wall? |
|
Definition
Answer:
alternating current (AC) |
|
|
Term
| Documents printed using which type of printer should not be used for archiving purpose? |
|
Definition
|
|
Term
| Which type of electric current can cause severe damage to computer components while a technician is troubleshooting a hardware device? |
|
Definition
Answer:
Electrostatic discharge (ESD) |
|
|
Term
| What is the minimum number of disk drives that are needed to implement RAID-3? |
|
Definition
|
|
Term
| If the device is disabled in the BIOS, what is the status of the device in the operating system? |
|
Definition
Answer:
The device is disabled until it is re-enabled in the BIOS. |
|
|
Term
| Which type of radio network is made up of radio cells served by a fixed transmitter, known as base station? |
|
Definition
Answer:
a cellular network |
|
|
Term
| What should you do first, ventilate the room or use a fire extinguisher, if the CPU of your computer catches fire and you see smoke coming out of it? |
|
Definition
Answer:
Ventilate the room. |
|
|
Term
| How many modes of operation are specified under the IEEE 1284 standard? |
|
Definition
|
|
Term
| What is the main difference in the physical composition of UTP and STP cable? |
|
Definition
|
|
Term
| Which Open System Interconnection (OSI) layer interacts with software that acts as a communication component? |
|
Definition
Answer:
the Application layer |
|
|
Term
| Which authentication protocol is used on a Windows computer that is logging into an Active Directory domain? |
|
Definition
|
|
Term
| Which node on a network serves as an access point to another network? |
|
Definition
|
|
Term
| Which hardware device can connect similar networks and can separate the network traffic on each segment? |
|
Definition
|
|
Term
| Which parameter of the IPCONFIG command restores the DHCP configuration for adapters? |
|
Definition
|
|
Term
| On which layer of Open System Interconnection (OSI) reference model does a router work? |
|
Definition
Answer:
Network layer or Layer 3 |
|
|
Term
| How many network cards are required in each computer when Internet access is shared via a router? |
|
Definition
Answer:
one network card in each computer |
|
|
Term
| Which concept is used for designing a processor socket to prevent problems caused by applying force while inserting or extracting a processor? |
|
Definition
Answer:
zero insertion force (ZIF) |
|
|
Term
| Which operating systems do not support Ultra DMA? |
|
Definition
Answer:
DOS, MacOS, and NetWare |
|
|
Term
| What are the dimensions of an AT motherboard? |
|
Definition
Answer:
12 inches wide and 13.8 inches deep |
|
|
Term
| Which ports can be used to connect a printer to a computer? |
|
Definition
Answer:
parallel, serial, and USB |
|
|
Term
| Which standard allows devices, such as keyboard, printers, modems, or mouse, to communicate wirelessly with other devices in proximity? |
|
Definition
|
|
Term
| What are the dimensions of ExpressCard 54 devices? |
|
Definition
Answer:
54 mm wide, 75 mm long, and 5 mm thick |
|
|
Term
| Which command releases the TCP/IP configuration information obtained from a Dynamic Host Configuration Protocol (DHCP) server? |
|
Definition
|
|
Term
| Which type of port is included on a dial-up modem? |
|
Definition
|
|
Term
| Which command is used to determine the MAC address of the computer's network interface card (NIC)? |
|
Definition
|
|
Term
| Which driver supports Copy Protection for Recordable Media (CPRM) using a pass-through mechanism? |
|
Definition
Answer:
the Secure Digital (SD) bus driver |
|
|
Term
| What are the maximum speeds for the three SATA specifications? |
|
Definition
Answer:
SATA 1 - up to 1.5 gigabits per second (Gbps)
SATA 2 - up to 3.0 Gbps
SATA 3 - up to 6.0 Gbps |
|
|
Term
| What is the easiest method to allow two computers to use a printer that is attached to the USB port on one of the computers? |
|
Definition
Answer:
Share the printer. |
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