Term
| Conflict and the 5 components |
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Definition
| An expressed struggle between two interdependent parties, who perceive incompatible goals, scarce resources and interference from others in achieving their goals |
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Term
conflict is present when there is
1 Expressed struggle |
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Definition
| verbal non-verbal communication |
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Term
conflict is present when there is
2 Interdependence: two parties to the conflict rely on each other, need a degree of interest in each other
Other persons choices effect your life |
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Definition
A) levels of interdependence rise and fall
B) we have varying degrees of interdependence with various people in our lives
C) perceptions of desire and mutuality influednes conflict choices |
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Term
conflict is present when there is
3 Perception of incompatible goals: goals are wants and desires |
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Definition
incompatible goals
1 wanting the same things at the same time
2 wanting different things at the same time |
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Term
conflict is present when there is
4 Perceived scarcity of resources |
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Definition
| Land time oil power money affection self esteem |
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Term
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Definition
| material relational and social means or supplies that we perceive as valuable |
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Term
| Two most valuable resources |
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Definition
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Term
| scarcity of resources can be.... |
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Definition
| Both actual and perceived. If perceived other persons mind set may need to be changed |
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Term
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Definition
| we perceive other persons in conflict are blocking desired goals. we perceive others as intentional getting in our way |
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Term
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Definition
| is an emotional laded exchange with strong feelings usually anger and fear and attempts to damage the other person. Hurt/attack |
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Term
| 4 Horsemen of the apocalypse |
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Definition
1 critical start up
2 defensiveness
3 stone walling
4 contempt |
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Term
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Definition
sets tone of conflict begin with harsh words, judgemental comments, and blaming
instead use constructive criticism, describe problem in neutral way |
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Term
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Definition
sets tone of conflict begin with harsh words, judgemental comments, and blaming
instead use constructive criticism, describe problem in neutral way |
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Term
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Definition
communication in ways that protect you from other party
create supportive language |
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Term
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Definition
| withdrawing from interaction physically present but conceals thoughts and feelings |
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Term
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Definition
| putting yourself on a higher level that the other person. |
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Term
Destructive Behavior
1 Inflexibility/Rigidity |
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Definition
| Person is unwilling to addaptto changing situations 1 dimensional. This is the way we have always done so this is how we will do it. |
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Term
Destructive Behavior
2 Competitive System of Dominance and Subordination |
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Definition
| Two groups, 1 the people in control try to suppress conflict by minimizing it or denying it and making things look more harmonious than they are. 2 the Subordinates |
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Term
Destructive Behavior
2 Competitive System of Dominance and Subordination |
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Definition
| Two groups, 1 the people in control try to suppress conflict by minimizing it or denying it and making things look more harmonious than they are. 2 the Subordinates |
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Term
Destructive behavior
3 Esculatory spiral |
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Definition
| Shift from exchanging useful information to trying to damage the other. Conflict topic is lost, you just attack |
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Term
Destructive behavior
4 Avoidance spiral |
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Definition
| Two parties both avoid the issue |
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Term
Destructive behavior
5 Attack/withdraw Pursue/flee |
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Definition
| 1 person keeps trying to raise the issue and the other trys to avoid it |
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Term
Destructive Behavior
6 Reciprocity of negative emotion |
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Definition
| The negativity one displays the more negativity the other will display |
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Term
Destructive behavior
7 Retaliation |
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Definition
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Term
asumptions about conflict
harmoney is normal & conflict is abnormal |
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Definition
| can supress conflict when you have conflict somthing must be wrong |
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Term
assumptions about conflict
conflicts and disagreements are the same |
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Definition
disagreement is a misunderstanding that can be resolved with communication
conflict is more serious can not always be resolved |
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Term
assumptions about conflict
conflict is the result of personal pathology |
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Definition
| pathology is a disease or abnormality, something is wrong with that person |
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Term
assumptions about conflict
never esculate a conflict |
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Definition
| spendning more time shows importance of issue |
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Term
assumptions about conflict
conflict management is polite and orderly |
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Definition
| conflict is unorderly, interruptions and challenging |
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Term
assumptions about conflict
anger is predominant emotion durring conflict |
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Definition
| jelousy rage hatred. unproductive |
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Term
assumptions about conflict
there is only 1 right way to solve a conflict |
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Definition
| conflicts have winners and loosers. sometimes mediation is needed having conflict resolved by higher authority |
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Term
| 6 functional assumptions about conflict |
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Definition
1 people are responsible for their own feelings responses and actions.
2 both confrontation and avoidance are legitimate options
3 communication will not make things better
4 during conflict we respond to another in terms of perception
5 contest gives meaning and creates expectations
6 not all conflicts are resolvable |
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Term
functional assumptions about conflict
1 people are responsible for their own feelings |
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Definition
| we to consider how I am contributing to the conflict instead of blaming |
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Term
functional assumptions about conflict
2 both confrontation and avoidance are legitimate options |
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Definition
depends on the situation avoidance is acceptable if you are unable to change their views and the issue is insignificant
we choose our battles wisely |
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Term
functional assumption about conflict
3 communicatoin will not make things better |
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Definition
| it might show how much distance actualy exist between you and the other party, can further damage relationships |
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Term
functional assumptions about conflict
4 during conflict we respond to another in terms of perception |
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Definition
| behaviors and communications based on what we think and what we think and what we know. people have different views of the situation. |
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Term
functional assumptions about conflict
5 context gives meaning and creates expectations for peoples behavior |
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Definition
| public vs private context matters |
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Term
functional assumptions about conflict
6 not all conflicts are resolvable |
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Definition
| resolution participants come to an agreement and put issue behind them.not always possible sometimes need to agree to disagree |
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Term
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Definition
1 metaphors shape the reality of the conflict
2 metaphors influence how you participate in the conflict
3 determines who does and doesn't have power
4 sets user as active or passive
5 influences types of strategies that can and cannot be used during. |
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Term
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Definition
| suggest that the outcome is predetermined with little possibility for production conflict management |
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Term
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Definition
| suggest that the outcome is predetermined with little possibility for production conflict management |
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Term
| Neutral or objective metaphors |
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Definition
| conflict is neither negative nor positive but embodies possibilities for either depending on how skillfully the conflict is enacted |
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Term
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Definition
| may use our imagination to move out of the negative perspective of conflict into understanding conflict as an oportunity to change the way interactions proceed |
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Term
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Definition
| Conflict is attacking with words resolitions are reduced to offense and defense others are scene as the enemy |
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Term
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Definition
Trigger issues that enrage
Exposions limit creativity in a conflict |
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Term
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Definition
Trigger issues that enrage
Explosions limit creativity in a conflict |
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Term
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Definition
| being judged opinions feelings as evidence |
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Term
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Definition
| being judged opinions feelings as evidence |
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Term
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Definition
| process takes a lot of physical and emotional stamina and may turn out to be fruitless |
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Term
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Definition
| process takes a lot of physical and emotional stamina and may turn out to be fruitless |
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Term
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Definition
conflict is expressed through a negative natural disaster
those involved feel powerless, don't responsibility for their actions, feel that the other participant has all the choices, believe that no one involved has any choices |
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Term
| Conflict is an animal behavior |
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Definition
| we act like animals in conflict. Stalking, feeding frenzy |
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Term
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Definition
| messes are hard to clean because they spill over into other areas. Messy conflicts have personal emotional attachments |
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Term
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Definition
| messes are hard to clean because they spill over into other areas. Messy conflicts have personal emotional attachments |
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Term
| Conflict is a communicatoin break down. |
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Definition
| one way communication people talk to brick walls |
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Term
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Definition
| conflict is painfull. being raked over the coals gouged... |
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Term
Neutral metaphorConflict
Conflict is a game |
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Definition
| the process of playing the game is neutral. Rules to winning and loosing |
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Term
Neutral metaphore Conflict
Conflict is a heroic venture |
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Definition
| Slightly scared people appoint a leader who is larger than them and bound to protect them |
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Term
Neutral metaphor conflict
Conflict is a balancing act |
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Definition
| a carefull balance working toward balance is a good thing |
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Term
Transformative metaphor conflict
Conflict is a barganing table |
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Definition
| Diplomacy, labor negotiations, parlementary power. Defineing relationships |
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Term
Transformative metaphor Conflict
Conflict is a Tide |
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Definition
| Tides eb and flow based on parameters its predictable |
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Term
Transformative metaphor Conflict
Conflict is a Tide |
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Definition
| Tides eb and flow based on parameters its predictable |
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Term
Transformative Metaphor conflict
Conflict is a dance |
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Definition
| all partners must learn the steps when to slow down when to speed up maintain relationships with there partners |
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Term
Transformative Metaphor conflict
Conflict is a dance |
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Definition
| all partners must learn the steps when to slow down when to speed up maintain relationships with there partners |
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Term
Transformative Metaphor Conflict
Conflict is a garden |
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Definition
| Conflict can be cultivated future growth pest control weeds |
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Term
Transformative Metaphor Conflict
Conflict is a garden |
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Definition
| Conflict can be cultivated future growth pest control weeds |
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Term
Transformative metaphors conflict
Conflict Resolution as Quilt making |
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Definition
| Conflict is resolved through making a quilt by patcning things together working together to make something beautiful |
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Term
Transformative Metaphors
Conflict as a musical improvasation |
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Definition
| Conflict can releft artisty. Picking up on the lead of the soloist and shareing the rythem |
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Term
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Definition
| Perceptions of conflict metaphors vary People involved may have a different metaphor for the conflict. how the individual experiences it. |
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Term
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Definition
| Two of more parties are ivolved. each conflict has a view of oneself, the other person and the relationship. Multiple views of the conflict. Behavior is open to interpretation. |
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Term
Topic Goals
what each person wants |
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Definition
1 Wanting different things
2 wanting the same thing |
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Term
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Definition
1 How each party wants to be treated by the other
2 The amount of interdependence the desire
3 The amount of influence they have on each other |
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Term
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Definition
| Image Identity one wants to have in a given interaction. |
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Term
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Definition
| Image Identity one wants to have in a given interaction. |
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Term
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Definition
| the actions one uses to make their communication and behaviors consistent with the images one wants to maintain |
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Term
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Definition
| when image is attacked the actions one takes to restore face |
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Term
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Definition
| Focus on the communications process used to conduct a conflict how will the conflict be conducted |
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Term
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Definition
People in conflict pursue four types of goals
1 Topic or content
2 Relational
3 Identity or faceworks
4 Process |
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Term
| Saving Face Communication |
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Definition
1 Claim unjust intimidation
2 Refuse to step back from a posistion
3 Suppress conflict issues |
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Term
| 6 features of conflict goals |
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Definition
1 Not all goals emerge in disputes
2 interest and goals overlap each other
3 Identity and relational issues are the drivers of the disputes the underlie topic and process issues
4 In a serious dispute topic only solutions are rarely satisfying to conflict parties
5 Conflict parties often specialize in one kind of goal
6 Goals may emerge in a different form |
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Term
Goals and interaction
Prospective Goals. |
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Definition
| Goals emerge before conflict. Helps to clarify ones expected results. Used to guide conflict interaction |
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Term
Goals and interaction
Transactive Goals |
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Definition
| goals developed during the conflict leads you to change goals. Goals can change from productive to destructive. |
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Term
Goals and interaction
Transactive Goals |
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Definition
| goals developed during the conflict leads you to change goals. Goals can change from productive to destructive. |
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Term
Goals and interaction
Retrospective goals |
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Definition
| After conflict is resolved goals continue to change. Retrospective serve explanatory and predictive functions |
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Term
Goals and interaction
Retrospective goals |
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Definition
| After conflict is resolved goals continue to change. Retrospective serve explanatory and predictive functions |
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