Term
| What is End-User Information systems? |
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Definition
| They can be thought of as the application of information technology to support workplace performance. |
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Term
| Differntiate between the internet and an intranet |
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Definition
| The internet is available world wide, the intranet is only available behind a firewall. |
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Term
| How can project management software help a manager make decisions? |
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Definition
| The software can show critical paths, and resource loading, as well as what if analysis on projects. |
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Term
| what is asynchronous groupware? |
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Definition
| software that time and place are not affected by. Such as e-mail, bulletin boards, and calendars. |
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Term
| Identify a major problem associated with knowledge management. |
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Definition
| Getting workers to give up information for fear of a loss of power or job security. |
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Term
| What circumstances lead organizations to develop training programs for themselves? |
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Definition
| The type, amount or cost or training may not be available from anyone else. |
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Term
| What is IVR, and how is it used? |
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Definition
| Interactive voice respose is used as a part of customer service help lines. There are menus you can navigate through using your voice or the phone keypad. |
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Term
| How are software bugs different from computer viruses? |
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Definition
| Bugs happen accidentally while composing the software code. Viruses are malicious and put there intentionally. |
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Term
| What is a payback period? |
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Definition
The amount of time the software is in use before it pays to have installed it.
This is often a straight forward mathematical approach that may leave out other less tangible reasons. |
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Term
| How have computers contributed to medical ailments in the workplace? |
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Definition
| Repetive motion with the mouse or long term arm and hand positions on the keyboard has contributed to carpel tunnel syndrome. |
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Term
| What are Lewin's Three phases of change? |
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Definition
Unfreezing phase,
Change Phase,
Refreeze phase |
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Term
| What is the objective of employee empowerment? |
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Definition
| To push the responsibility down the organization hierarchy to the level where the work is down. |
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Term
| Why is innovation a two edged sword? |
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Definition
| It is both applauded and feared. The values of new ideas are valued but seldom fostered or rewarded. |
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Term
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Definition
| It analyses a job for the quality of work life.Because EUIS change the way work is done QWL analysis can improve workers job satisfaction and productivity. |
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Term
| What is a Request for Proposal? |
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Definition
| An invitaion for vendors to propose their solutions for a problem. |
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Term
| Why do some systems fail? |
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Definition
Orgainzational barriers,
People barriers,
Implementation barriers,
Technology barriers |
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Term
True or False?
Workflow analysis is an industrial engineering technique that has been applied frequently to job design for clerical personnel and factory production workers? |
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Definition
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Term
True/False
The impact that demographic diversity has had in the past will slowly start to decrease in the future? |
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Definition
|
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Term
|
Definition
| Well trained specialized personnel. |
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Term
| Which of the following terms are associated with e-mail vocabulary? |
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Definition
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|
Term
True/False
Knowledge management is the concept of managing organizational knowledge? |
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Definition
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Term
| The four steps in the training cycle are: |
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Definition
Evaluation,
Assesment,
Design,
Implementation |
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Term
| The goal of online help is to help users help _________? |
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Definition
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Term
| ______ is a detailed, written explanation of how a computer program works? |
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Definition
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Term
| Productivity = _____ / ______ |
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Definition
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Term
| Name three (3) different types of software interfaces. |
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Definition
Command based,
Menu based,
Icon based,
Natural language or pen based |
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Term
True/False
A change agent is an individual or team responsible for designing and introducing a change? |
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Definition
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Term
| Compare and contrast job enlargement and job rotation? |
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Definition
Job enlargement: an approach to job design that expands jobs to include a variety of similar task.
Job rotation: an approach that moves workers from one job to another rather than changing the task that make up the jobs. |
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Term
| According to the OTA model, when enterprises adopt new technology, what three kinds of effects are likely? |
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Definition
subsitiution,
adaptation,
transformation |
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Term
True/False
Using an information resource management (IRM) approach, the analyst regards information as a resource of the organization to be managed much like any other resource? |
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Definition
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|
Term
True/False
Secondary data is found in books, journals, files, and so on - it may provide valuable information about a specific problem? |
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Definition
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Term
| A _______ is a planned and managed installed of end-user computing support that serves as a modle for providing the same support on a larger scale. |
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Definition
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Term
| Which terms describe an industrial engineering technique that has been applied frequently to job design for clerical personnel and factory production workers? |
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Definition
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Term
| The byword in networked organizations is? |
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Definition
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Term
| Which systems were considered tools for secretaries and administrative assistants to schedule meeting for others? |
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Definition
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Term
| Which systems are used to support individual job performance and learning- a kind of just-in-time learning to help? |
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Definition
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Term
| Which term is used to describe learning experiences that may include a minilecture, but are small enough to include opportunities for trainees to interact with the lecturer and with each other? |
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Definition
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Term
| Which term describes a way of accessing text as well as graphics, video, and audio informtion? |
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Definition
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|
Term
| Which method is based on identifying shadow functions? |
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Definition
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Term
| Which of these refers to duplicate copies of electronically stored data? |
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Definition
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|
Term
| What is another term used to describe the size of the entire monitor, not just the screen? |
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Definition
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Term
| Which variables refer to the tools and method used to accomplish work and solve problems? |
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Definition
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Term
| Which of the following is not part of implementation? |
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Definition
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Term
| Which of these is not the stategic planning process? |
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Definition
| Innovation requires flexible management |
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Term
| Which of the following stage is the installation of the intervention designed in the second stage? |
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Definition
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Term
| Which method is the oldest method of problem solving? |
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Definition
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Term
| Which of these is not part of systems fail? |
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Definition
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Term
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Definition
| Chief information officer CIO is the highest ranking executive at a corporate, business unit or functional division level with primary responsibility for information systems. |
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Term
|
Definition
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Term
| What is project management software? |
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Definition
| Managers use project management software to outline all required tasks, estimate starting and ending dates, assign staff resources, and analyze projects cost. It automates planning techniques. |
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Term
| What is an electronic arrow? |
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Definition
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|
Term
| What are data mining tools used for? |
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Definition
| To analyze data from a warehouse and convert it into usable knowledge for decision making. |
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Term
| What are Androgogy and Pedagogy? |
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Definition
Androgogy: Learner directed learning experience.
Pedoagogy: Teacher directed learning experience. |
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Term
| What is the first problem a Help desk agent should do when recieving a phone call from the user with a problem? |
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Definition
| Display empathy to their problem. |
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Term
|
Definition
|
|
Term
True/False
Productivity is hard to define and measure; generally it is seen as means to increase bottom line profit. |
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Definition
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|
Term
True/False
QWERTY is a name for a standard typewriter (keyboard) layout, one that is used as standard nowadays. The name comes from the first 6 letters of the top row keys. |
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Definition
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|
Term
| Lewin's three phases of change are unfreeze,change, and refreeze? |
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Definition
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Term
| Describe in a sentence or two job rotation approach design. |
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Definition
| Job rotation approach moves workers from one job to another. It is use to train workers and to expose them to a variety of jobs and skills. |
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Term
True/False
There is nothing more diffucult to plan, more doubtful of success nor more dangerous to manage then the creation of a new system. |
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Definition
|
|
Term
| Define open system characteristic? |
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Definition
| Open system is a system that is greatly affected by outside occurrences that are not under its control. |
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Term
| What is the first step in defining the project scope? |
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Definition
| Defining business objectives. |
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Term
True/False
Technology is useful even when it is not used! |
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Definition
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Term
|
Definition
|
|
Term
| What is managers' information Dilemma? |
|
Definition
|
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Term
|
Definition
| Systems send messages or documents from location to location without the need for physical transfer of paper. |
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Term
|
Definition
| Performance support system |
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Term
| The four steps to the training cycle is. |
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Definition
| a.Assessment, design, implementation, and evaluation |
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Term
| How should a help desk person response to the user's. |
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Definition
| D. listen to the user then ask question until you understand the user problem. |
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Term
| What is a computer virus? |
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Definition
| A computer virus is a type of program that can replicate itself by making copies of itself through the computer by means of a host. |
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Term
| What is stategic planning for EUIS? |
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Definition
| Strategic planning is a process of defining business goals and objectives. It determines what an enterprise should do. |
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Term
| What is a project management defined? |
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Definition
| Project management is a structured process for planning, directing, and monitoring task and resources required to acheive some business result. |
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Term
|
Definition
| System fail because of poor planning, or lack of attention to organizational issues than because of hardware of software problems. |
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Term
| Define the role of the CIO |
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Definition
| B. Highest ranking executive at the corporate, business unit, or funtional division level with primary responsibility for IS. |
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Term
| In the global digital economy, what frequency does buisiness operate? |
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Definition
| 24 hours a day, 7 days a week |
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|
Term
| What does the acronym DSS stand for? |
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Definition
| c. Decision support system |
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|
Term
| What does the acronym GSS stand for? |
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Definition
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Term
| Which of the following ar AI technologies? |
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Definition
| genetic algorithms, neural networks and Bayesian resoning. |
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Term
| Which of the following are instructional strategies per the text? |
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Definition
| Web-based training and support, print-based tutorials and interactive multimedia systems. |
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Term
| What answer best describes an Expert System? |
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Definition
| c. A computer program that incorporates the knowledge of an expert. |
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Term
| What is causing havoc among computers in a corporate network? |
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Definition
| c. Trojan horses and worms |
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Term
| What answer best describes the Hedonic Wage Model? |
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Definition
| b. A two part proceedure that first measures work and then applies dollar values to that work. |
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Term
| What does the acronym PACT stand for as in the PACT model? |
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Definition
| b. Personal perference, Aesthetics, Cost and time |
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Term
| What are elements of the Basic Innovation Model? |
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Definition
| Innovation, infusion and assimilation |
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Term
| Project management involves the coordination of what? |
|
Definition
| D. Activities and task, budgets and time schedules. |
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Term
| Who would most likely be reviewing existing documentation on a project? |
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Definition
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