Term
Name 6 symptoms of memory problems.
lms
cr-re
reg |
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Definition
lost data
missing data
scrambled data
regular crashes
spontaneous reboots
registry errors |
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Term
| What should you do if you determine that your system is unstable and suspect a memory problem? |
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Definition
| back up all data as soon as possible to prevent the risk of losing it while troubleshooting |
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Term
Long beep
Short beep
Short beep
Short beep |
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Definition
| Could indicate a memory problem. |
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Term
| Where would you find a list of beep codes for your computer? |
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Definition
| Go to the website of the BIOS manufacturer. |
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Term
1 short beep
AMIBIOS POST Beep Codes |
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Definition
| memory refresh time error |
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Term
2 short beeps
AMIBIOS POST Beep Codes |
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Definition
| parity in first 64 KB block (base memory) |
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Term
3 short beeps
AMIBIOS POST Beep Codes |
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Definition
| base memory read/write test error |
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Term
4 short beeps
AMIBIOS POST Beep Codes |
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Definition
| motherboard timer failure |
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Term
5 short beeps
AMIBIOS POST Beep Codes |
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Definition
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Term
6 short beeps
AMIBIOS POST Beep Codes |
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Definition
|
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Term
7 short beeps
AMIBIOS POST Beep Codes |
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Definition
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Term
8 short beeps
AMIBIOS POST Beep Codes |
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Definition
| display memory error (system error) |
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Term
9 short beeps
AMIBIOS POST Beep Codes |
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Definition
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Term
10 short beeps
AMIBIOS POST Beep Codes |
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Definition
| CMOS shutdown register read/write error |
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Term
11 short beeps
AMIBIOS POST Beep Codes |
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Definition
| cache memory test failure |
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Term
1 long beep
AMIBIOS POST Beep Codes |
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Definition
| no error - all tests passed |
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Term
| What's an easy way to troubleshoot computer memory and confirm whether or not its gone bad? |
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Definition
| take it out of the computer and put in another functional computer |
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Term
| If RAM can be shown to be faulty in its original machine, but work perfectly fine in another machine, what might this indicate? |
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Definition
| The memory socket could be malfunctioning. |
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Term
| After inspecting memory contacts for a lack of damage and corrosion, what should be done next in the troubleshooting process? |
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Definition
| reinstall the memory modules and ensure that they are positioned correctly at the same height and fit in their slots firmly, also double check to see that the motherboard supports the RAM |
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Term
| If the memory is not damaged and is working fine in another computer, re-installing doesn't work, what else can you check? |
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Definition
| Check the hardware and system configuration to verify part numbers match the system's documentation. |
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Term
| You should check the documentation for the motherboard and the BIOS before _______ _______ to be sure there that no settings require configuration for the new hardware. |
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Definition
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Term
| Swap the memory positions on the motherboard. |
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Definition
| Quick way to troubleshoot whether or not a memory problem exists. |
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Term
| What is one reason to update the BIOS to refresh the system information? |
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Definition
| Just in case your computer problems are being caused by your RAM. |
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Term
(T/F)
Software-based testing tools are available for troubleshooting memory problems. |
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Definition
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Term
| What could you learn from the internet about memory problems for a particular product? |
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Definition
| There may be reports of problems from other users. |
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Term
(T/F)
Antivirus software will fix all memory issues. |
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Definition
False
But it is part of the troubleshooting process. |
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Term
(T/F)
If a computer on a network is rebooting spontaneously you should first check to be sure that the memory modules are not disabled in the BIOS Setup. |
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Definition
False
This will not help with the troubleshooting process. |
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Term
(T/F)
If a video adapter is built into the motherboard, the system distributes power between the video adapter and the processor. |
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Definition
False
It distributes memory, not power, between the video adapter and the processor, therefore when replacing an adapter card be sure to consider the memory it contributes. |
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Term
| Current ______ ______ are equipped with onboard RAM to ensure more efficient _____ processing and display times. |
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Definition
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Term
| These adapter cards have a reputation for being inflexible and taking up a lot of PC resources. |
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Definition
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Term
| What is the most common problem related to sound cards? |
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Definition
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Term
| What can you obtain from your sound card vendor to troubleshoot problems with this adapter? |
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Definition
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Term
| What should you check when troubleshooting sound cards? |
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Definition
drivers are updated
card is firmly installed in its expansion slot
any onboard sound adapters are disabled |
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Term
| _____ cards vary greatly, so be sure to consult the manufacturer's documentation for troubleshooting. |
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Definition
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Term
(T/F)
When troubleshooting or replacing and eSATA card, yo ushould check that it's using the most recent device drivers and is properly seated in its expansion slot. |
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Definition
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Term
| Where would you look to determine whether or not an adapter card had been disabled? |
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Definition
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Term
| Name 4 types of I/O ports. |
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Definition
legacy parallel ports
legacy serial ports
USB ports
Firewire ports |
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Term
| What should you check when troubleshooting a malfunctioning I/O port? |
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Definition
cables connected
port is not disabled in BIOS
port is not disabled in Device Manager
no pins are damaged |
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Term
| How do you know whether a cable is the source of a malfunctioning port as opposed to the port itself? |
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Definition
| a cable tester will allow you to test the resistance of the cable at both ends, and a pin-out diagram will indicate whether or not the pins match up. |
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Term
| What is a common source of problems when using NICs? |
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Definition
| Loose cables can cause spurious connectivity. |
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Term
| To troubleshoot wired network card issues, you should check the _______ _______ and confirm that the card is recognized by the system and that it's enabled. |
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Definition
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Term
| If the Device Manager displays the device as enabled, and you can view other wireless networks, the problem is most likely with wireless network ________, ___ address verification, or some other _____ issue. |
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Definition
If the Device Manager displays the device as enabled, and you can view other wireless networks, the problem is most likely with
credentials
MAC
back-end |
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Term
A computer has a new sound card, which ways would you go about troubleshooting the problem (choose all that apply)
a. check the back-end issue such as a disabled network port
b. check that any onboard sound adapters are disabled
c. check that no pins are broken or ben on the male end of the port
d. check that the card's drivers are up to date
e. check that the card is firmly installed in its expansion slot |
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Definition
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Term
| RAM acts as a _______ between the hard drive and the _______. |
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Definition
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Term
| Can be implemented at hardware level or software level via the OS or 3rd party applications |
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Definition
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