Term
| Forni says that civility is based on politeness, which he associates with |
|
Definition
|
|
Term
| The Latin root for "manners" is manus or |
|
Definition
|
|
Term
According to Forni, the code of civility consists of which three qualities of conduct?
a. refinement, responsibility, restraint
b. refinement, respect, responsibility
c. refinement, respect, restraint
d. respect, responsibility, restraint |
|
Definition
| d. respect, responsibility, restraint |
|
|
Term
| Forni presents what he calls four "good protocols of disagreement." Hey says that the statement "Indeed, that idea can be appealing; however..." is an example of which of the following "protocols"? |
|
Definition
| b. Recognize that although you don't agree, what you hear is not unreasonable. |
|
|
Term
| In their experiment on feedback and effective communication, which of the following is NOT one of the principal findings? |
|
Definition
| a. Senders can improve their performance, but receivers do not improve, with practice alone; there must be an intervening feedback experience to improve their performance. |
|
|
Term
BLANK is the answer to the question, "How am I doing?" Which is the best word or expression to use to fill in the blank?
a. synergy
b. performance gain
c. feedback
d. consensus
e. information |
|
Definition
|
|
Term
| Which of the following is a behavior that Forni does NOT recommend for being a good listener? |
|
Definition
| d. Give the other person the benefit of the doubt by assuming that they think like you. |
|
|
Term
According to Leavitt and Mueller: without feedback, uncertainty is BLANK?
a. bothersome
b. slight
c. prevalanet
d. non-existent |
|
Definition
|
|
Term
Forni quotes E.M. Forster as believing in an aristocracy of BLANK.
a. the sensitive, the considerate, and the plucky
b. the sensitive, the considerate, and the powerful
c. the sensitive, the considerate, and the educated |
|
Definition
| a. the sensitive, the considerate, and the plucky |
|
|
Term
| In the research by David Johnson on perspective taking versus egocentric presentation, Johnson found that of four conditions of communication and information, one produced the highest effectiveness in communication in a decision between two people. Which |
|
Definition
| c. perspective taking, heterogenous information |
|
|
Term
P.M. Forni gives several suggestions as to how to speak with other people regarding their accent or their social identity. Which of the following is not one of his recommendations?
a. Avoid remarking about others' accents.
b. If you comment about anot |
|
Definition
| b. If you comment about another's accent, make it a positive evaluation. |
|
|
Term
| Each of the key concepts in the S-P-E-A-K-I-N-G framework is named with a word or phrase that is symbolized by the first letter in the word or phrase. Which of the following groupings links the correct first letter with the word or phrase? |
|
Definition
S=setting, N=norm
S=
P=
E=
A=
K=
I=
N=
G= |
|
|
Term
| The research of DOnal Rubin (1992) provides support for which one of the following conclusions about the responses of university students in Ohio to university science lecturers. |
|
Definition
| The perceived accent of the instructor affected student comprehension of lecture material. |
|
|
Term
| In the informal survey conducted in class, which of the following statements was remembered (reproduced) most accurately by the greatest number of students in the class? |
|
Definition
| "I ain't got none", "I don't have any" |
|
|
Term
| James Lynch, et al (a medical research team), studied the relationship between talking and blood pressure. Charles Tardy, et al (a communication research team), studied whether social support would affect the relationship between talking and blood pressur |
|
Definition
| All talking activities (reading aloud with noone else in the room, talking to someone in the room) increased blood pressure; and blood pressure dropped significantly once the person stopped talking. |
|
|
Term
| Paul Ekman states that the best clue to the expression of disgust can be found in which part of the human face? |
|
Definition
|
|
Term
| In the film, What's In A Face?, the researcher Carrol Izzard reported his research finding from a study in which he induced people to make a particular facial expression. He was interested in the question of what effect their making a particular facial ex |
|
Definition
| He measured how people were feeling by having clinically trained judges say what the people were feeling when they displayed a particular facial expression. |
|
|
Term
| Paul Ekman also examined Izzard's question of whether inducing a facial expression in a person can affect the feeling the person experiences. Ekman studied this in a series of more recent studies that were summarized in class on 10/24. What is true of the |
|
Definition
| Ekman's more recent research supported Izard's claim but did so with a different method of measuring peoples' feeling states. |
|
|
Term
| In the Rutgers studies of difficult encounters between dormitory living partners, the partners judged highly competent had a distinctive communication style. The study showed their style in these difficult encounters is characterized as follows: |
|
Definition
| they never interrupt the other person |
|
|
Term
| Which of the following is a nonverbal communication technique that P.M. Forni does not recommend, in his brief passage "On the Kindess of Body Language"? |
|
Definition
| intermittent, carefully sequenced periods of eye contact with the other person |
|
|
Term
| Which of the following combinations of characteristics of communication and relationship best characterizes American communication patterns, according to Yamada |
|
Definition
| explicit, independent, equal opportunity |
|
|
Term
| Which of the following phrases or statements was made by Carl Chancellor, as reported by Dana Canedy in "The Hurt Between the Lines"? |
|
Definition
|
|
Term
| Which of the following phrases or statements was made by Bob Dyer, as reported by Dana Canedy, in "The Hurt Between the Lines"? |
|
Definition
| "let's get equal time here" |
|
|
Term
| Which of the following is stated as a norm, as defined in this course? |
|
Definition
| A man should not use communication to discipline a boy. |
|
|
Term
| Based on definitions of premise and rule in this course, the statement "Indians' starts with the arrival of Columbus" is an example of |
|
Definition
| a premise because it is a statement of belief or value |
|
|
Term
|
Definition
| Hebrew that refers to the willingness to suppress individual differences to preserve group identity |
|
|
Term
| Mary Fong's research on how recent Chinese immigrnats to North America respond to compliments shows they regularly respond to a compliment with a direct denial of the compliment. |
|
Definition
|
|
Term
| A report on politeness in 35 world cities used three things to evaluate whether a city is polite or rude. In his criticism of that report, Mehta recommended that which of the following behaviors should be added in any future such study. |
|
Definition
| c. whether people make room on a seat in a trian for additional passengers |
|
|
Term
| Which of the following groups is highest in group performance, as defined in this course, and using the scoring system from the mountain survival consensus ranking task. |
|
Definition
| b. Decision quality (of the group) was 30, most knowledgeable member score was 60 |
|
|
Term
| According to Forni, when it comes to saying 'no' to a person: |
|
Definition
| d. You have the right to say 'no' bcause by saying 'no' you are keeping something that is rightfully yours, and not taking something away from the other person |
|
|
Term
| Sheffield says that when in a discussion the main aim for the group of speakers is to: |
|
Definition
|
|
Term
| When Seattle hiker, Cindy Wysocki went missing for two days in the mountains near Denny Creek, she did one of the things that our mountain survival guide experts ranked very low on the survivability list; but she survived nonetheless. What did she do? |
|
Definition
| c. walked/skiied out of the area |
|
|
Term
| Which of the following is Step III of the Problem Management Sequence presented in class on November 22? |
|
Definition
| d. Proposing plans for managing the problem. |
|
|
Term
| To avoid what some people call "blamestorming" or "coblabberation," Sandberg says that brainstorming should be done: |
|
Definition
| b. announcing that no one will be ridiculed |
|
|
Term
| Which of the following is one of the criteria for saying you have achieved a wise agreement through negotiation? |
|
Definition
|
|
Term
| What percentage of groups in the sections in this course achieved a positive group performance score on the mountain survival task? |
|
Definition
|
|
Term
| In their study of communication in consensus ranking task discussions, Hall and Watson taught the instructed groups to: |
|
Definition
| e. avoid conflict reducing techniques |
|
|
Term
| In the movie Groupthink what did they say President Kennedy did right with the Cuban Missle Crisis that he had not done with the Bay of Pigs? |
|
Definition
| c. Brought in critical evaluators |
|
|
Term
| Which of the following combinations of characteristics of communication and relationship best characterizes Japanese communication patterns, according to Yamada |
|
Definition
| implicit, interdependent, other-centered |
|
|
Term
| In the film Crosstalk, Mr. Sandhu keeps trying to present information about his credentials in a way that is expected according to his own cultural codes. This backfires because |
|
Definition
| The preferred instrumentalities of the interviewers are different, and they expect him to speak aobut his motivations. |
|
|
