Term
|
Definition
| listening to someone's recorded message (on an answering machine, via voicemail, or on a cell phone) without the person being present |
|
|
Term
|
Definition
| process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages |
|
|
Term
|
Definition
| physiological process of decoding sounds |
|
|
Term
|
Definition
| process of choosing one sound while sorting through various sounds competing for your attention |
|
|
Term
|
Definition
| process of focusing on a particular sounds or message |
|
|
Term
|
Definition
| process of assigning meaning to sounds |
|
|
Term
|
Definition
| process of recalling information |
|
|
Term
|
Definition
| process of confirming your understanding of a message |
|
|
Term
|
Definition
| preferred way of making sense out of spoken messages |
|
|
Term
|
Definition
| listener who is comfortable with and skilled at listening to people's feelings and emotions |
|
|
Term
|
Definition
| listener who prefers information that is well-organized, brief, and error-free |
|
|
Term
|
Definition
| questioning the ideas and assumptions underlying a message; assessing whether the message is true or false |
|
|
Term
| content-oriented listener |
|
Definition
| listener who is more comfortable listening to complex, detailed information than are those with other listening styles |
|
|
Term
|
Definition
| listener who likes messages delivered succinctly |
|
|
Term
| conversational narcissism |
|
Definition
| focus on personal agendas and self-absorption rather than a focus on the needs and ideas of others |
|
|
Term
|
Definition
| form of communication interference caused by emotional arousal |
|
|
Term
|
Definition
| person who is overly critical and judgmental when listening to others |
|
|
Term
|
Definition
| a message about a message; the message of a person is expressing via nonverbal means (such as by facial expression, eye contact, and posture) about the message articulated with words |
|
|
Term
|
Definition
| verbal summary of the key ideas of your partner's message that helps you check the accuracy of your understanding |
|
|
Term
|
Definition
| feeling what others are feeling, rather than just acknowledging that they are feeling a certain way |
|
|
Term
|
Definition
| interactive process of responding mentally, verbally, and nonverbally to a speaker's message |
|
|
Term
|
Definition
| positive, sincere, supportive messages, both verbal and nonverbal, offered to help others deal with stress, anxiety, or uncertainty |
|
|
Term
|
Definition
| acknowledgement that someone is feeling bad; offer of support |
|
|
Term
|
Definition
| statement that causes another person to value himself or herself more |
|
|
Term
|
Definition
| statement that causes another person to value himself or herself less |
|
|
Term
|
Definition
| listening to evaluate and assess the quality, appropriateness, value, or importance of information |
|
|
Term
|
Definition
| process of evaluating information to sort good information from less useful or valid information |
|
|
Term
|
Definition
| something that has been directly observed to be true and thus has been proven to be true |
|
|
Term
|
Definition
| conclusion based on speculation |
|
|
