Term
|
Definition
| Transmitting information through symbols, gestures, or behaviors is called: |
|
|
Term
|
Definition
| When you communicate, you engage in all the following processes except: |
|
|
Term
|
Definition
| An important firt step in communicating with your client is: |
|
|
Term
|
Definition
| Repeating back tot he client in your own words what you think she is telling you is called: |
|
|
Term
|
Definition
| To determine the results your client is looking for, set aside time at the beginning of each appointment for a: |
|
|
Term
|
Definition
| During the client consultation, be prepaired with certain items, including: |
|
|
Term
|
Definition
| A person who prefers elegant, sophisticated clothing is categorized as having: |
|
|
Term
|
Definition
| A client with young children who is not working outside the home will most likely choose: |
|
|
Term
| build good client relationships |
|
Definition
| Keeping thorough, accurate consultation cards for your clients helps: |
|
|
Term
| allow extra time for a consultation |
|
Definition
| When scheduling a new client: |
|
|
Term
|
Definition
| Idealls, a special space should be set up for a consultation area and equipped with: |
|
|
Term
| ask how often and with what products she colors |
|
Definition
| If you learn during the consultation that your client does her own color services at home: |
|
|
Term
|
Definition
| One of the most important aids to use in your consultation is: |
|
|
Term
| recording ti on a consultation card |
|
Definition
| The best way to maintain the information gained during a consultation is by: |
|
|
Term
| always having the right answer |
|
Definition
| The personal skills that will contribute to your success do not include: |
|
|
Term
|
Definition
| If your client arrives past the limit for lateness, generally the best policy is to: |
|
|
Term
| get her to pay for the service and return |
|
Definition
| The ultimate goal when dealing with an unhappy client is to: |
|
|
Term
|
Definition
| One of the guidelines for dealing with a dissatisfied client is to: |
|
|
Term
| useful when all else has failed |
|
Definition
| Calling on your manager for help with a client is: |
|
|
Term
| build relationships with coworkers |
|
Definition
| In addition to developing good personal skills with your clients, it is important to: |
|
|
Term
| sharing personal problems |
|
Definition
| Guidelines for personal interaction with your coworkers include all the following except: |
|
|
Term
| cuts down on dissagreement |
|
Definition
| Being objective with your coworkers: |
|
|
Term
| keeping the business running smoothly |
|
Definition
| One of the responsibilities of the salon manager is: |
|
|
Term
| for help in solving the problem |
|
Definition
| When having a problem with a coworker, approach your manager: |
|
|
Term
|
Definition
| To prepare for an employee evaluation: |
|
|
