Term
| Characteristics of a role model |
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Definition
| compasionate, works through challenges, committed, trustworthy, wise, admits when wrong |
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Term
| Responsibilities of a champion |
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Definition
| seek new challenges, open to feedback, set goals, build trust, industry knowledge, general business expertise |
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Term
| OJT (on the job training) |
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Definition
| learning that requires the student not the champion to be primarily responsible to completing work |
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Term
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Definition
| learning that allows the champion to be primarily responsible for completing the work order |
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Term
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Definition
| a technician that primarily installs video services working with a student who is installing digital voice services |
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Term
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Definition
| learning that occurs throughout a day of ride-outs that addresses any aspect of the students spirit, ability or career development |
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Term
| Key facts of adult learning |
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Definition
| Variety, brevity, experience, self discovery, relevance |
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Term
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Definition
| visual, auditory, tactile |
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Term
| components of using voice effectively |
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Definition
| rate (speed), volume (how loud), force (emphasis), pitch (highness or lowness in tone) |
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Term
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Definition
| hands in front, hands below waist, use to hold props, emphasize important points |
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Term
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Definition
| flail, put hands behind back, bury in pockets, make anoying noise |
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Term
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Definition
| look cust in the eye, show confidence, 3-5 sec eye contact, look at prop in use, look at cust to see reaction |
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Term
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Definition
build rapport, ask questions, listen, position the product, communicate benefits, ask for the sale
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Term
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Definition
| restating what cust just said to give meaning in another form for clarity |
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Term
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Definition
| indicating you are paying attention while customer speaks |
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Term
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Definition
| validation of what you just heard from customer |
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Term
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Definition
| compression/decompression |
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Term
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Definition
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Term
MPEG
Moving Pictures Experts Group |
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Definition
| a family of standards used for coding audio visual information in a digital compessed format |
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Term
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Definition
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Term
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Definition
| dvd, catv, hdtv (comcast is an example) |
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Term
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Definition
| internet streaming, video on cell phones, interactive tv |
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Term
| Comcast is an example of what kind of MPEG? |
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Definition
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Term
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Definition
| the first picture in a sequence called an intra-coded picture (stays the same) that contains all the spacial information |
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Term
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Definition
| p-picture is the predictive picture which is a computed picture based on the nearest I or P picture and are more highly compressed than I |
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Term
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Definition
| these are bi-directional pictures that use past and subsequent pictures as refences |
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Term
| DTCP (Digital Transmission Content Protecion) |
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Definition
| standards specification to provide protected digital entertainment in the home, cryptographic protocal for protecting audio/video from illegal copying/tampering |
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Term
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Definition
| an analog, copying and privacy company |
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Term
| ACP (Analog Copying and Piracy) |
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Definition
| technology that distorts or prevents copies made over an analog connection |
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Term
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Definition
| the protection of content by requiring certain criteria to be met before granting access |
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Term
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Definition
| device that allows wireless devices to connect to a wired network |
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Term
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Definition
| included in an access point that operates in either the 2.4GHz and 5GHz radio band |
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Term
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Definition
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Term
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Definition
| going beyond the range of routers by picking up communications to and from access points and re-broadcasting with renewed signal strength |
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Term
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Definition
| networks that are open to the public that are found in coffee shops, airports, universities and hotels |
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Term
| Security threats to a computer |
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Definition
| virus, spyware, adware, spam, hackers, hijacking, phishing |
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Term
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Definition
| replication, event watching, camaflouge, delivery |
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Term
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Definition
| virus inserting copies into other program files each time its host is read by the computer |
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Term
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Definition
| a virus checking for certain conditions usually on a specific date delivering its destructive payload |
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Term
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Definition
| viruses disguising itself by morphing and creating fake code to break up its identifying signiture |
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Term
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Definition
| when a virus triggering condition is met it unleashes its payload |
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Term
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Definition
| executable, e-mail, worms, trojan horse |
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Term
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Definition
| info sent about you and what you are browsing (history, recording keystrokes) |
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Term
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Definition
| automatically displays advertising for products based on websites you are browsing |
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Term
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Definition
| unsolicited bulk e-mail also targeting instant messenger, news groups and search engines |
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Term
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Definition
| hardware or software place between computer and internet to block hacking attempts to enter computer |
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Term
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Definition
| selective passing or blocking of data as it passed through a network interface (firewall) |
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Term
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Definition
| the server that all traffic flows through in and out of the network that is located outside the firewall |
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Term
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Definition
| tracking of each connection on all interfaces of the firewall making sure they are valid (contents of packets and header information) |
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Term
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Definition
| pings computer itself to verify it can communicate with itself |
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Term
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Definition
| allows faster connection with extra speed up to 12Mbps when downloading large files |
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Term
| HTIB (Home Theater in a Box) |
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Definition
| responsibility of the customer for self install of theater system |
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Term
| ILEC (Incumbent Local Exchange Carrier) |
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Definition
| local telephone company such as AT&T |
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Term
| Different types of ILEC connections |
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Definition
| 66 block, NID (network interface device), screw terminal block |
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Term
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Definition
| allows group of phone stations to access a common set of telephone lines |
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Term
| EMTA (Embedded Multimedia Terminal Adapter) |
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Definition
device that allows up to 8 phone lines, tiered data and other advanced IP services
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Term
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Definition
| type of punch down used to connect sets of wires in a telephone system |
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Term
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Definition
| type of block that is used to connect twisted pairs for data applications |
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Term
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Definition
| wiring that interfaces the EMTA to the 66 or the 110 block |
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Term
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Definition
| used to for wire management |
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Term
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Definition
| manages the selling process through checkouts equivalent to electronic cash register, credit card machines |
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Term
| PBX (Private Branch Exchange) |
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Definition
| same functionality as a key system with the ability to transfer calls to a different office through an ethernet connection |
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Term
| Telemetry Wiring for Power Supply Unit |
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Definition
| white, brown, blue, orange and green |
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Term
| Output voltage for power supply |
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Definition
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Term
| Charge time for Power Supply Unit |
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Definition
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Term
| Back up time for Power Supply Unit |
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Definition
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Term
| Back up time for Power Supply Unit in use with 8 lines in use |
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Definition
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Term
| Lifespan of Power Supply Unit |
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Definition
| 7-9 years battery lifetime |
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Term
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Definition
| deletes unused channel for the insertion of a local feed |
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Term
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Definition
| places baseband signal onto standard RF channel carrier |
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Term
| DCT (Digital Consumer Terminal) |
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Definition
| processes cable input so customer television can display all authorized services |
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Term
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Definition
| acts as a focal point connecting multiple computers within a (LAN) Local Area Network |
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Term
| NAS (Network Attached Storage) |
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Definition
| a hard drive connected to the LAN that can be accessible by anyone in the internet as defined by the network admin |
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Term
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Definition
| connects building data wiring to ethernet switch, which is a focal point in the data network |
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Term
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Definition
| connects with IP3 server, connects ethernet to a coaxial connection |
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Term
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Definition
| works with mega port gateway (MPG) converting coaxial back to ethernet |
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Term
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Definition
| connects two different data devices (pc to router) |
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Term
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Definition
| connects two of the same devices (pc to pc) |
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Term
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Definition
| used for connecting telephone services to the alarm panel |
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Term
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Definition
| electronic message sent from one device to another |
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Term
| FTP (File Transfer Protocal) |
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Definition
| used on the internet for exchanging files |
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Term
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Definition
| name given for an address or group of addresses on the internet |
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Term
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Definition
| type of IP adress that is visable to the public |
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Term
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Definition
| internet service that locates and translates names into IP addresses |
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Term
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Definition
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Term
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Definition
| combines the functions of a cable modem and a router in a single device |
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Term
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Definition
| geographically close set of computers connected on the same network using the same communication device |
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Term
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Definition
| a group of computers that are geographically far apart, an example is the internet |
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Term
| VPN (Virtual Private Network) |
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Definition
| use of a public network such as the internet were a connection is established to gain access to a private network |
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Term
| NAT (Network Address Translation) |
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Definition
| technique which several hosts or computers share a single IP address for access to the internet |
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Term
| PAT (Port Address Translation) |
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Definition
| forwards requests for a particular IP and port pair to another IP port pair |
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Term
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Definition
determines the network portion and the host (device) portion of an IP address
150.215.017.009
defines network / defines device
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Term
Subnet Masks
255.255.255.0 |
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Definition
| connection with an IP address to determine whether another host is located on the same local network as itself |
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Term
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Definition
Network IP
Routable IP (static)
Gateway IP
Broadcast IP |
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Term
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Definition
| set up for customers with 1 Routable (static) IP address |
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Term
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Definition
| set up for customers with 5 Routable (static) IP addresses |
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Term
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Definition
| set for customers with 13 Routable (static) IP addresses |
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Term
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Definition
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Term
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Definition
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Term
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Definition
| call forwarding busy activate |
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Term
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Definition
| call forwarding busy deactivate |
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Term
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Definition
| call forwarding no answer activate |
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Term
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Definition
| call forwarding no answer deactivate |
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Term
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Definition
| temporarily disable call waiting |
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Term
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Definition
| utility used to determine whether a specific IP address is accessible |
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Term
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Definition
| a utility that traces a packet from your computer to an internet host |
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Term
| CLI (Cumulative Leakage Index) |
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Definition
| number derived from the number and severity of leaks in the cable system |
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Term
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Definition
| caused by a reflection on the cable system caused by poor return loss at the reflecting device and poor directivity at the tap or device feeding the set |
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Term
| customer using gateway for network |
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Definition
| when should the Public LAN firewall module be enabled |
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Term
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Definition
| telemetry block pinout #1 |
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Term
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Definition
| telemetry block pinout #2 |
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Term
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Definition
| telemetry block pinout #3 |
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Term
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Definition
| telemetry block pinout #4 |
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Term
| 32-122 degrees operating temperature |
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Definition
| Environmental and Operating Requirements for the 8 line EMTA |
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Term
| foriegn voltage (bucking power) |
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Definition
| Occurs when all of the LED's are flashing |
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Term
| individual light will flash |
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Definition
| This happens when one of the phone lines is off the hook |
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Term
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Definition
| Which LED indicates whether the nework is available |
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Term
| line card error (slow flash) |
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Definition
| Individual telephone LED is flashing slowly (1flash per second) |
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Term
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Definition
| Calling feature that allows different phone numbers to reach the same phone line with different ring patterns |
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Term
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Definition
| System that can automatically distribute incoming calls to two or more extensions (up to 14) |
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Term
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Definition
| A tapping device providing isolation between tap and output terminals |
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Term
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Definition
| Device that places baseband signal onto a standard RF channel carrier |
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Term
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Definition
T.V signal of the same frequency and video content, arriving at a receiver just before and after desired t.v signal
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Term
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Definition
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Term
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Definition
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Term
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Definition
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Term
| 15 microvolts/meter @ 5-54MHz and above 216MHz |
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Definition
| Signal level leakage at 30 meters |
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Term
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Definition
| Following ghost appears on the ____ side of the picture |
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Term
| 20 microvolts/meter @54-216MHz |
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Definition
| Signal leakage at 3 meters |
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Term
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Definition
| Leading ghost appears to the ___ side of the picture |
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Term
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Definition
| Usually caused by a reflection on the cable system caused by poor return loss at the reflecting device and poor directivity at the tap or device feeding the set |
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Term
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Definition
| Caused when the same channel from 2 or more different TV stations is received by the same antenna |
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Term
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Definition
| Ingress from transmitters operating in the upstream frequency bandwidth (cb radio, amateur radio operators and voice of america) |
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Term
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Definition
| Random electron activity of the atom that makes up the conductor resistor or any part of the passive system in question |
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Term
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Definition
| Ratio of the difference between the peak carrier level to the noise level |
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Term
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Definition
| undesired change in the waveform of a signal occuring in its passage through the amplifier |
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Term
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Definition
| Appears as a horizontal bar or bars (2) moving from the bottom to the top of the picture |
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Term
| quadrature phase shift keying (QPSK) |
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Definition
| digital modulation scheme wherein the carrier is shifted in 90 degree steps |
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Term
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Definition
| Four Phases in which a carrier is sent in QPSK |
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Term
| quadrature amplitude modulation (QAM) |
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Definition
| A digital modualtion scheme that allows 2 channels of information to be transmitted at the same time on a particular frequency |
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Term
| signal to noise (s/n) (SNR) |
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Definition
| measure of the signal strength relative to background noise in analog and digital communications |
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Term
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Definition
| Measures the activity levels in the unused portion of a multi-channel system |
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Term
| modulation error ratio (MER) |
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Definition
| Measure of the ratio of the error power to the average power in an ideal QAM signal |
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Term
| forward error correction (FEC) |
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Definition
| Method where additional data bits are added to the digital video bit stream to help correct errors |
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Term
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Definition
| Measures how often an error occurs in a given amount of data |
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Term
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Definition
| Frequency spectrum for the return path |
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Term
| proof of performance (POP) |
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Definition
| Test to ensure that cable systems forward signals meet FCC standards |
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Term
| frequency division multiplexing (FDM) |
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Definition
| Different programing material may be combined in or separated from a cable by modulating different programing material onto carriers of different frequencies |
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Term
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Definition
| Separates or combines the AC currents two parts: the AC power and the RF signals |
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Term
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Definition
| Provides the means to mount various modules to the housing (sometimes called the motherboard) |
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Term
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Definition
| Lowers the signal in order to bring it to within the acceptable input range of the amplifier |
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Term
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Definition
| Compensates for the equal attenuation properties, selected to produce flat boadband signals to the input of the first stage of amplification |
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Term
| automatic gain control (AGC) |
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Definition
| Used to compensate for fluctuations of the input signal |
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