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Definition
| making changes in response to problems or opportunities as they arise |
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Term
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Definition
| aka planned change; involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities |
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Term
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Definition
Product
Process
Incremental
Radical |
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Term
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Definition
| a change in the appearance or the performance of a product or a service or the creation of a new one |
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Term
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Definition
| a change in the way a product or service is conceived, manufactured, or disseminated |
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Term
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Definition
| the creation of products, services, or technologies that modify existing ones |
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Term
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Definition
| the creation of products, services, or technologies that replace existing ones |
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Definition
True or False.
To bring about change you have to break old habits, create new ones, and solidify new habits. |
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Term
| diagram of the change process |
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Definition
unfreezing-->
actual change (old becomes new)-->
refreezing (people get to use the change) |
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Term
| reasons that individuals resist change |
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Definition
habit
fear of the unknown
personality
demographic background |
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Term
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Definition
| people get used to the way things are (get comfortable to the status quo) |
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Term
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Definition
| "The devil you know, is better than the one you don't know." |
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Term
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Definition
| some people are more adventurous than others |
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Term
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Definition
| life experiences may affect our fear of change |
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Term
| organizational resistance to change |
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Definition
structural inertia
group inertia
threats to expertise |
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Term
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Definition
| changing the system of tasks and job assignments (big change) |
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Term
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Definition
| work team level of resistance (in a group) |
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Term
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Definition
| power base of workers and managers is at risk |
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Term
| 18 months versus 6 months |
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Definition
| what is the average length of jobs versus careers? |
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Term
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Definition
| improve the performance of their products in the ways that matter the most to their customers |
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Term
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Definition
| tend to be more simple, cheaper, and less sophisticated; they tend to address different needs; change that brings down successful companies |
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Term
| common characteristics of disruptive innovation |
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Definition
1) initial opportunities exist in smaller markets
2) markets lack definition and posses unknown growth
3) technologies usually do not satisfy current customer requirements
4) offer lower profit margin |
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Term
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Definition
| the process of developing novel ideas that can be put into action |
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Term
| ways that organizations formally develop creativity |
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Definition
| creativity training, pet-peeve technique, brainstorming, nominal group technique, idea quotas, suggestion programs, physical surroundings, devil's advocate, multiple advocacy, etc. |
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Term
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Definition
| group method of problem solving that involves collecting a large number of ideas, you discuss and evaluate them |
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Term
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Definition
| decision making using a highly structured format in which participants write down there own ideas individually before sharing w/the group |
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Term
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Definition
| a person who is assigned to challenge assumptions and assertions made by the group |
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Term
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Definition
| decision making using several advocates with multiple points of view |
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Term
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Definition
| (used solely in retailing) generate as many complaints about a department used as a basis for improvement |
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Term
| challenges businesses face |
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Definition
1) pace of change accelerates
2) deregulation and new technology reduces barriers to entry
3) companies in "ecosystems" over which they have little control
4) digitalization of intellectual property
5) internet shift of bargaining power from producers to consumers
6) strategy life cycles are shifting (if you have a good idea today, it'll be copied tomorrow)
7) plummeting communication cost (easier to communicate) |
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Term
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Definition
| searching the environment for important events or issues that might affect an organization; looking for threats and opportunities |
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Term
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Definition
1) fuzzy front end
2) new product development process
3) early-stage commercialization
4) driving mass adoption |
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