Residents' Right is given to each persone before she is  admitted to skill care facility.

Patients' Bill of Right is given to patients upon admission to a hospital.

Clients' Right is given to person receiving care in their homes.

Omnibus Budget Reconciliation Act.

• Give NA recognition through registration
• Help define the scope of nursing assistance practice
• Provide better uniformity in the care provided by nursing assistants.
• Promote educational standards for nursing assistants.

1. Quality of lifetime

2. Provision of service an activity

3. Participation in Facility Administration

4. Assuring Access to the Ombudsman program

• to participate in social, religious and community activities as they choose;
• to privacy in medical treatment,  accommodations (choiches about life, receiving assistance in maintaining independence), personal visits, written and telephone conversations and meetings of resident and family groups; and
• to confidentiality of personal and clinical records.

• to choose their personal physician;
• to full information, in advance, and participation in planning and making any changes in their care and treatment;
• to reside and receive services with reasonable accommodation by the facility of individual needs and preferences;
• to voice grievances about care or treatment they do or do not receive without discrimination or reprisal, and to receive prompt response from the facility; and
• to organize and participate in resident groups (and their families have the right to organize family groups) in the facility.
• self-administer medications if the resident is able to safely do so.

• Avoid talking about the resident and the family during break or off duty. If you have to, do it in private avoid overhear of the resident or other visitor.
• Shift report and conferences should be held in area of privacy.
• Avoid talking  about resident to another resident in facility.
• If the resident or the family wishes to see the medical record, relay the request to the nurse.

• Knock before entering a residents' room, wheter it is close or open, wait for response before entering.
• Close the door, window curtains and pull the privacy curtain before working with resident in their room.
• Keep resident cover as much as possible when perform the procedure.
• No other person could present when you helping resident to the bathroom, dress, or to complete personal care.
• Close the tub to bathroom, shower when this area are in use.

• Allow resident to wear their hair style of their own
• Allow resident to choose their own clothes

• nutrition and eating
• Time to getting up and going to bed
• Clothing, use make up and hair style
• Bath or shower when to take it
• Use of free time 
• Visitor

• Courtesy : consideration and respect to others' need.
• Emphaty : understanding
• Tact : Doing and saying the right thing at the right time. Also when it is best to say nothing.
• Emotional control : calm and self control in a presence of the patient, another staff member or visitor who may upset or anger you.

• Answer promptly within three first rings
• Answer with pleasant greetings such as "good morning", "good afternoon"
• Identify yourself by your name, title and floor or unit depend on your facilitas policy.
• Because the caller obviously need something, ask "How may I help you"
• Know how to perform basic function using your facility telephone system. Such as transfer a call or place a call on hold.
• If you must place a call on hold ask for permission first (May I put you on hold for a minute). Beware the length of time.
• If the person want to speak to unavailable, offer to take a massage.Be sure to write down the date, caller, telephone number can reach the caller and your name.
• A NA is not to take an order from physician to receive or give result of  diagnotic test result or release patient or resident information to anyone even family member. This call of nature should be handled by a nurse.
• Do not use or receive personal call at the nurse station. Use cell or pay phone.

• Provide the resident with current reading materials.
• Allow the resident to watch TV and listen to radio programs.
• Encourage resident to take an active part in facility's activities/programs.

Abuse or mistreatment :

1. Physical Abuse
2. Mental Abuse
3. Financial Abuse
4. Verbal abuse
5. Sexual abuse

Help the resident maintain  dignity (each person must be treated as having worth, no matter what the individual's physical and mental abilitys mightbe. Prevention of abuse is one way to preserve dignity.

Failure to provide safe care

Examples :

• Physical - Not meeting residents' physical need for food fluids, rest activity, oxygen, cleanliness, shelter and elimination.
• Psychosocial - Actions by staff that make resident agitated and depressed.

• Resident's  Rights : is given to each person before he or she is admitted to a skilled care facility
• Clients' Rights : is given to person receiving  care in their homes.
• Patients' Bill of Rights : is given to each person before he or she is admitted to a skilled care facility.