Term
| Municipal, county and state police organization structure has traditionally resembled... |
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Definition
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| America is becoming a bifurcated society, meaning there is |
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Definition
| more wealth, more poverty and a shrinking middle class |
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| The driving force of a police department should be |
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Definition
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| The informal organization has a number of characteristics. One particular aspect of the informal organization is___. That gossip or rumors can undermine morale |
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Definition
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| ___ ensures that each individual unit performs harmoniously with the total effort to achieve the department's mission. |
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Definition
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| Within presently structured police organizations, authority and communication flow primarily |
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Definition
broad, general, desired outcomes
visionary, projected achievements
key result areas |
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Term
| In regards to work plans it is true that |
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Definition
| work plans are precise activities to accomplish objectives. |
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Term
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Definition
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Term
| The two main police department divisions are |
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Definition
| field and administrative services |
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Term
| Field services consist mainly of |
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Definition
| uniformed patrol officers |
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Term
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Definition
| there are definitive lines of authority |
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Term
| Span of control refers to |
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Definition
| the number of persons one manager has authority over |
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Term
True or false:
Authority and delegation, authority and responsibility, and accountability and responsibility all go together |
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Definition
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Term
| Unity of command is necessary because |
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Definition
| each unit should be under the control of one person |
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Term
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Definition
| exists side by side with formal organization |
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Term
| The traditional law enforcement organization design is usually |
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Definition
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Term
True or False:
In the future it is likely that minority populations will increase, the gap between the rich and the poor will increase, the population will be comprised of a higher percentage of people of 65 |
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Definition
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Term
| Detailed Steps needed to accomplish objectives are called |
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Definition
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Term
| The official paths through which orders flow from management to workers are called |
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Definition
| channels of communication |
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Term
| Goals, objectives and work plans are |
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Definition
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Term
| _____ occurs when the organizational structure is divided into units with designated tasks. |
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Definition
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Term
| Which of the following services are centrally located and often include recruitment and training? |
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Definition
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Term
| What Blue Ribbon Commission was established after the assassination of Martin Luther King Jr. |
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Definition
| National Commission on Causes and Prevention of Violence |
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Term
| This era of policing was characterized by police authority coming from the law and professionalism, crime control as the primary function, a centralized and efficient organization. |
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Definition
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Term
| Who was considered one of the foremost protege's of August Volmer and the Architect of the Reform Era |
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Definition
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Term
| The current models of policing as described by Sharp include all of the following EXCEPT |
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Definition
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Term
| What did Harr and Hess report in 2005 as having become a major player in the safeguarding Americans and their property? |
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Definition
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Term
| What organization was considered to be the forerunner of our present-day state police? |
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Definition
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Term
| The era of policing characterized by what was referred to as the "spoils system" was |
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Definition
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Term
| With an autocratic leader, employees... |
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Definition
| are not participants in the decision making process |
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Term
According to Blancard, SMART goals are all of the following EXCEPT which of the following:
clear
measurable
trackable
relevant |
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Definition
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Term
| The___refers to a situation where failure and other negative consequences result from a lack of self-confidence |
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Definition
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Term
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Definition
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Term
Which of the following is true?
authority relies on persuasion
power lacks the support of law and rule
authority and power are identical |
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Definition
| power lacks the support of law and rule |
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Term
SMART Goals are
relevant
non-specific
not measureable |
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Definition
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Term
| Being able to communicate clearly, to motivate, to discipline appropriately and to inspiire are important _____ skills for managers |
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Definition
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Term
| A necessary and often difficult aspect of management is the transferring of authority, which is know as |
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Definition
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Term
| The Managerial/Leadership Grid emphasizes concern for |
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Definition
| people and production equally |
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Definition
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Term
Police executive managers are responsible for which of these?
budgeting
planning
organizing
all of the above |
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Definition
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Term
Middle managers are primarily responsible for:
inspecting operations
preparing work schedules
helping develop plans
all of these |
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Definition
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Term
| Basic management skills that include the ability to problem solve, think abstractly in terms of the future and make decisions on complex matters are considered_____ skills |
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Definition
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Term
| First-line managers are primarily responsible for |
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Definition
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Term
The role of police executive managers include being:
a planner
an interfacer
an interactor
all of these |
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Definition
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Term
| The basic premise of situationnal leadership theory is that as employees' level of task readiness increases, leaders should beginto |
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Definition
| lessen their direction or task behavior |
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Term
| Successful managers need to have both authority and power but they must also... |
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Definition
| share authority and power |
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Term
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Definition
| the day-to-day concerns of law enforcement officers |
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Term
Leadership is:
influencing by example
directing toward goal achievement
working with employees
all of these |
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Definition
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Term
Which of the following is true?
some police managers may not be leaders
leaders may not be managers
a good leader can influence from any position |
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Definition
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Term
| The negative consequences of fear and failure form the phenomenon known as |
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Definition
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Term
| the basic management skills of writing proposals, developing budget sand formulating work plans are considered ___skills |
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Definition
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Term
| Under autocratic leadership style |
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Definition
| leaders are domineering and show little or no concern for subordinates. |
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Term
| The management grid recognizes ____ types of leadership. |
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Definition
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Term
| The guiding slogan "People support what they help create," best describes ____ management |
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Definition
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Term
| Authoritarian-Compliance or Task Management involves |
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Definition
| being productive and persisting |
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Term
| the Michigan State study revealed that |
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Definition
| employees given more freedom produced more |
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Term
| Laissez-faire leadership is the same as ___ leadership |
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Definition
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Term
Which of the following is True?
leaders must always act in a participative style
leaders must be capable of immediate decisions
leaders must be predominantly autocratic
all of these |
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Definition
| leaders must be capable of immediate decisions |
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Term
| Basic management skills that include procedures necessary to be a "good cop," such as interviewing searching and arresting, are considered _____ skills |
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Definition
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Term
| According to management philosopher Drucker, ____ are the ligaments, tendons and sinews of an organization |
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Definition
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Term
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Definition
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Term
| In accordance with the leadership trait theory |
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Definition
| specific traits were recognizable but did not guarantee success |
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Term
| What types of managers are responsible for conducting inspections and roll call? |
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Definition
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Term
Which of the following is NOT an indication of organizational problems?
a. duplication of services
b. low morale
c. first-line managers encouraging subordinates to exercise independent decision making
d. lack of opportunity for creativity and innovation. |
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Definition
| first-line managers encouraging subordinates to exercise independent decision making |
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Term
Which of the following statements is true of leaders
The influence others by example
the take no credit when they succeed
they are catalysts
all of these |
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Definition
| All of these statements are true |
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Term
| ___is the legaln right to get things done through others by influecing behavior |
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Definition
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Term
| Manage most often refers to... |
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Definition
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Term
| Problem-oriented policing focuses on soling a ____problem |
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Definition
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Term
| community policing refers to |
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Definition
| proactive rather than reactive policing |
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Term
| In the three generations of Community policing, the second generation is know as |
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Definition
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Term
| _____ refers to the characteristics of the individuals who live in a community, including population size, distribution, growth, density, employment rate, ethnic makeup, and vital statistics such as average age, education and income. |
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Definition
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Term
| The concept of ____ refers to the level or degree of social structure with in a community and the extent to which individuals within the community feel bonded to each other. |
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Definition
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Term
| According to Coleman, the two levels of social capital can be measured in terms of ____ and ____. |
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Definition
| trustworthiness, obligations |
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Term
| A/An ____ is an isolated event that requires a police responce |
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Definition
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Term
| In the context of community policing efforts, the smallest number of citizens/organization needed to support and sustain the community policing initiative is known as |
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Definition
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Term
| Which of the following types of challenges to community policing was NOT addressed in the text. |
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Definition
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Term
| In most police departments implementing community policing, the ____ functions remain, with the difference being that police no longer seek to accomplish these functions alone. |
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Definition
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Term
| What percent of those surveyed by the Police Executive Research forum reported positive outcomes from community policing? |
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Definition
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Term
| Which of the following is NOT considered a strategy for the implementation of community policing? |
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Definition
| policing in small, rural areas |
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Term
| The first recorded U.S. Citizen Police Academy was in |
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Definition
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Term
| Which of the following is NOT an example of the active level of police/public partnerships? |
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Definition
| avoiding illegal activities |
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Term
| Who wrote "the active interest and participation of individual citizens and groups is so vital to the success of most police programs that the police should deliberately seek to arouse, promote, and maintain public concern in their affairs"? |
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Definition
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Term
| In community policing, police are considered the ____ of the criminal justice system |
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Definition
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Term
| Responding to calls for service is usually referred to as ____ policing |
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Definition
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Term
| What has been recommended in order to improve the quality of community policing? |
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Definition
| decentralizing and streamlining organizational structure |
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Term
| Before community policing can be implemented, police officers need to |
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Definition
| receive community police training |
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Term
| A ___ offers the community the opportunity to learn about police work |
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Definition
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Term
| Who published an article that laid the ground work for problem-oriented policing? |
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Definition
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Term
| Incident-driven policing refers to |
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Definition
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Term
| The Omnibus Crime Control and Safe Streets Act of 1968 defines a ____ as "a career law enforcement officer, with sworn authority, deployed in community-oriented policing, employed by the police department to work in collaboration with the school. |
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Definition
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Term
| A ____ community is one in which individuals are quite similar. |
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Definition
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Term
| A ____ community is one in which individuals are quite different from one another |
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Definition
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Term
| As U.S. society changes, the middle class is shrinking and the gap between the "haves" and "have-nots" is widening, resultingin |
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Definition
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Term
| According to PERF, one of the major benefits of community policing to police officers is____? |
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Definition
| increased job satisfaction |
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Term
True or False
Rotation of shifts and areas, allowing officers is to become aquainted with a wider segment of the community is an example of an organizational change characteristic in community policing |
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Definition
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Term
True or False
As a good listener you would not be easily distracted |
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Definition
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Term
Successful communication involves
a. sender who correctly encodes a message
b. a receiver who correctly decodes a message
c. a distortion free channel
d. all of these |
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Definition
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Term
| The "channel of communication primarily refers to |
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Definition
| any means of conveying messages |
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Term
True or False
males tend to speak louder than the previous speaker, while females match the previous speaker's volume |
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Definition
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Term
| The communication process involves |
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Definition
| a sender, a receiver, a message and a channel |
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Term
| The KISS principle, as applied to communication means: |
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Definition
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Term
| In typical communication ____ % of the message delivered is verbal |
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Definition
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Term
| an example of two way communication is |
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Definition
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Term
| The number of words per minute the average person listens at is |
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Definition
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Term
True or False
Listening can be improved with training |
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Definition
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Term
| The weakest link in the communication process is |
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Definition
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Term
Feed back may be:
a. a yawn
b. a verbal statement
c. a smile
d. any of these |
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Definition
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Term
True or False
a public statement, a police radio message and body language are all examples of communication. |
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Definition
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Term
Active listening includes all EXCEPT which of the following?
a. thought
b. careful note taking
c. concentration
b. full attention |
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Definition
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Term
| People listen and think ____ they talk |
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Definition
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Term
| In an emergency, communication is more apt to be |
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Definition
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Term
| An example of external communication is |
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Definition
| a citizen making a statement to a police officer |
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Term
| Grapevine communication is |
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Definition
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Term
Barriers to communication include
a. beliefs about what the listeners want to hear
b. prejudice
c. poor listening
d. all of these |
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Definition
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Term
True or False
In regards to gender differences in listening styles men tend to make humming sounds frequently |
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Definition
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Term
Which of the following is NOT one of the four common types of departmental meetings?
a. problem solving
b. informational
c. opinion seeking
d. peer evaluation |
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Definition
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Term
True or False
To ensure a smooth, efficient meeting you should; prepare handouts and visuals, check the room arrangement and temperature and schedule a meeting room. |
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Definition
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Term
True or False
You should go as long as it takes in order to finish business or the meeting is not effective. |
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Definition
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Term
| To provide criminal activity information to citizens, no tool is currently more efficient than |
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Definition
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Term
| When should a meeting agenda be distributed? |
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Definition
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Term
| ____is the stage of communication in which the sender places the message in a form to be transmitted |
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Definition
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Term
True or False
Failing to be enthusiastic is one of the major interview errors |
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Definition
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Term
True or False
The fact that women tend to use words like I, me and mine is NOT an observed difference between men and women in communication. |
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Definition
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Term
| Use of hand gestures can cause a significant barrier. Although a thumbs-up gesture may mean "good going" in the US, it is equivalent to an upraised middle finger in which countries? |
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Definition
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Term
All of the following are considered obstacles to communication EXCEPT
a. noise in the channel
b. enhanced listening
c. poor timing
d. lack of trust |
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Definition
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Term
| What type of communication refers to communication among managers on the same level? |
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Definition
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Term
True or False
In order for a sound bite to be successful, it must be short. |
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Definition
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