Term
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Definition
| Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? |
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Term
| Many hosts participate in a coordinated attack. |
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Definition
| What characterizes a DDoS attack? |
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Term
|
Definition
| A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Where would the technician set the boot order for the PC? |
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Term
|
Definition
| Which type of power connector is used to connect devices such as optical drives and hard drives? |
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Term
| Shattering the hard drive platters with a hammer. |
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Definition
| What is the best way to fully ensure that data is unable to be recovered from a hard drive? |
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Term
| Make an offer to help - advise that the requested technician will call the customer back in 2 hours. |
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Definition
| A customer is upset and wants to speak to a specfic technician to resolve a problem immediately. The requested technician is out for the hour. What is the best way to handle this call? |
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Term
| Add memory to the printer. |
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Definition
| A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done to improve performance? |
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Term
| The computer emitts a pattern of beeps indicating a failing device. |
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Definition
| A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated? |
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Term
| The ribbon cable is installed correctly |
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Definition
| A technician has replaced a failing floppy drive. While testing the new drive,the technician notices that the floppy drive light remains lit constantly. What is most likely the cause of the problem? |
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Term
| The computer has an invalid default gateway address. |
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Definition
| A computer can access devices on the same network but can not access devices on other networks. What is the probable cause of this problem? |
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Term
|
Definition
| Which two ports on a laptop allow connection or removal of external devices, such as hard drives or printers, without powering off the computer? |
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Term
|
Definition
| Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart? |
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Term
| An update of spyware removal tools and update of antivirus scanner software. |
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Definition
| Which two security tasks should be included in a computer preventive maintenance plan? |
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Term
|
Definition
| Which protocol adds security to remote connections? |
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Term
| Signal to the colleague to wait. |
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Definition
| A call center technician is on call with a customer whena colleague indicates that there is something to discuss. What should the technician do? |
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Term
| Replace the paper in the input tray with new paper. |
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Definition
| A customer is experiencing repeated paper jams on a laser printer. Whcih quick solution might correct this problem? |
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Term
| Immediately after printing the ink is wet. |
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Definition
| A customer is considering an inkjet printer to print batches of colored documents that will be immediately stacked and packaged for shipping. What advice should a technician give the customer? |
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Term
|
Definition
| Which registry file contains information about all software that is installed on a Windows XP computer |
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Term
|
Definition
| A technician installed Windows CP on a 20 GB SCSI drive but when the computer is started a NTLDR error message is displayed. Based on this inforamtion which file was most likely corrupted during installation? |
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Term
| Establish secure connections & manage VPN tunnels |
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Definition
| What are 2 functions of a VPN gateway? |
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Term
| Listen to the complaint and then apologize for any inconvenience caused by the length service on the computer. |
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Definition
| A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technician reviews the work order and notices that the service was performed by and employee. How should the technician respond? |
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Term
| Schedule and document routine maintenance tasks. |
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Definition
| A technician is designing a hardware preventativ maintenance plan for a company. Whcih strategy should be included in the plan? |
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Term
| Unplug the laptop and remove the battery. |
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Definition
| What should always be done prior to replacing components that are not hot-swappable in a laptop? |
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Term
|
Definition
| The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? |
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Term
| Restore the data files that were backed up in preparation for the conversion. |
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Definition
| A customer used the convert.exe utility to take advantage of NTFS security features The customer later discovered that the application on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files are missing. What should the customer do next? |
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Term
|
Definition
| A user cannot log in to network with a computer that worked yesterday. Other computers on the same network are working fine. Which troubleshooting process would be most logical to try first? |
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Term
|
Definition
| At which TCP/IP model layer would a MAC address be found? |
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Term
|
Definition
| A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems? |
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Term
| An expiration period should be established so that passwords frequently change. |
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Definition
| What guideline should be followed when establishing a password security policy? |
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Term
| Automated System Recovery (ASR) |
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Definition
| In the event of a catastrophic system or hardware failure, which Windows XP utility provides a framework for saving and recovering the OS? |
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Term
|
Definition
| A network specialist has beed hired to install a network in a company that assembles airplane engines. Because of nature of the business, the area is highly affected by electromagnetic noise. Which type of network media should be recommended? |
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Term
|
Definition
| The current IP configuration of a small comapny is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP config of workstations, Whcih servce would simplify the the workstation IP config task. |
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Term
|
Definition
| Which program checks for installed hardward during the Windows XP boot process? |
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Term
| Create a complete system backup. |
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Definition
| A technician is planning to convert a file system from FAT32 to NTFS. What step should be taken before doing the conversion? |
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Term
| Inkjet printers are les expensive than laser & The laser printers poutput is dry after printing - but Inkjet printers may still have wet ink. |
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Definition
| A technician is explaining the differences between inkjet printers and laser printers to a customer. Whcih two comparisons should the technician make? |
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Term
|
Definition
| A student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing. |
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Term
| The technician should ignore the message and allow XP to repair the OS without deleting any of the spplications. |
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Definition
| A technician is repairing Windows XP and wants to keep all of the application settings in the OS. The technician is using the repair XP otion and has rebooted the computer. A message appears on the screen stating " Press any key to boot from the CD or DVD". What should the technician do? |
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Term
|
Definition
| When starting a computer, a customer can no longer select two of the OS that are installed, Whcih file may be be corrupted and causing this error? |
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Term
| Locations that require low power usage & Workplaces with harsh workplace conditions where the computers are subject to dust and vibration. |
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Definition
| A customer requests advice about the type of storage device to use for 20 new computers. or which two conditions should SSDs be reccomended as replacements for magnetic hard drives? |
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Term
|
Definition
| A customer wants to produce video recordings in public. Whcih two types of media should be used to accomplish this type of recording this type of recording? |
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Term
|
Definition
| Which network device uses a MAC address table to segment the network? |
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Term
|
Definition
| A technician Powers on a computer and opens a web page, A messgae that the web page could not be found appears. After checkin gthe URL, the technician verifies that this is the problem that was reported by the computer owner. What would be the next step in the troubleshooting process for the technician? |
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Term
| Close all other running programs before installing the new application. |
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Definition
| A new application fails to install from a CD known to be virus-free and compatible with the OS. What is a possible solution to this problem? |
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Term
|
Definition
| When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? |
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Term
| The defrag of the hard drive - and update of the OS and apps, and an update if sntivirus and other protective software. |
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Definition
| Which three task should a computer preventive maintenance plan contain? |
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Term
| Left-click Start > Control Panel > Power Options > Power Schemes tab |
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Definition
| Where can a user change the idle time after which a laptop will switch to standby mode? |
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Term
| To connect storage devices such as hard disk drives to a PC |
|
Definition
| What is the purpose of SCSIamd RAID adapters ? |
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Term
| Download drivers and utilities from the manufacturer web site. |
|
Definition
| A newly purchased scanner is not functioning as efficiently as expected. Which step should technician take to improve performance? |
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Term
| Create one primary partition and one logical partition with four logical drives within it. |
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Definition
| A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception? |
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Term
|
Definition
| A computer user buys a low priced replacement monitor but finds that there is a lot of flicker. The flicker makes the monitor unusable. Which characteristic of a monitor needs to be considered to ensure flicker-free viewing? |
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Term
|
Definition
| When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages? |
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Term
|
Definition
| A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause? |
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Term
| Making data appear to come from a source other than the actual source. |
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Definition
| What characterizes spoofing? |
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Term
|
Definition
| When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? |
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Term
|
Definition
| When calculating the total cost of ownership of a printer it is necessary to consider the cost of the consumables. Which two consumables are associated with an inkjet printer? |
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Term
| Request information from the CPU. |
|
Definition
| What is the purpose of an IRQ? |
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|
Term
the number of wireless devices that are used in the wireless LAN &
The large number of trees that surround the office |
|
Definition
| A wireless LAN is being deployed inside the new park ranger, one room office that is located at the highest part of the national park. When the testing was completed, the technicians reported that occasionally, the wireless LAN signal is affected by some type of interference. What are two possible causes of the signal distortion? |
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Term
|
Definition
| When installing a service pack or security patches on an operating system, what should be done to protect the system in the event of a faulty or aborted installation? |
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Term
|
Definition
| A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method? |
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Term
|
Definition
| A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management |
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Term
| Cancel the jobs in the printer queue. |
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Definition
| A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer. What can be done to remove these print jobs? |
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Term
|
Definition
| ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? |
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Term
| Determine whether the customer would prefer to receive the instructions in another form, such as e-mailed, illustrated written instructions. |
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Definition
| A call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do? |
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Term
|
Definition
| Which two technologies enable printers to be accessed by multiple network users? |
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Term
| Uninstall and re-install the printer driver. |
|
Definition
| A user reports that a printer is printing unknown characters on documents. What is a possible solution to this issue? |
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Term
|
Definition
| Which network device uses a MAC address table to segment the network? |
|
|
Term
| Create one primary partition and one logical partition with four logical drives within it. |
|
Definition
| A technician needs to configure the hard drive on a computer so that there appears to be one drive for the operating system and four drives for data from different applications. How can the hard drive be configured to provide this perception? |
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Term
| The technician interrupted a number of times to ask questions. |
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Definition
| A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain? |
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Term
| Check the Device Manager on the user computer for hardware problems. |
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Definition
| A technician is troubleshooting a user complaint that a printer is not printing a report. Which step is one of the first that the technician should take? |
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Term
| Change the SSID that is being used on the wireless network. |
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Definition
| A hacker is detected using commonly available wireless hacking tools to access encrypted wireless network communication. Which resolution would prevent this action? |
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Term
| The power supply has sufficient wattage to support all components inside the computer. |
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Definition
| A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply? |
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Term
|
Definition
| A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure? |
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Term
| Click on the Safely Remove Hardware icon in the system tray then on the device. |
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Definition
| A user has been writing data to a USB flash memory drive. What should the user do before removing the device? |
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Term
| #The default gateway is not set. |
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Definition
| A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem? |
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Term
|
Definition
| A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator notices repeated, larger than normal pings to the server. What is the name of this type of attack? |
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Term
|
Definition
| A technician wants to create a new partition on a new additional hard drive. Which tool should be used? |
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|
Term
Reboot the laptop. &
Disconnect the peripherals. |
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Definition
| Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.) |
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Term
| Run a System Restore from the last restore point. |
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Definition
| A company uses a single computer to receive and test all Windows updates. When the most recent update was installed, several programs failed. What is the first course of action that a technician should attempt to remove the update? |
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Term
| #The power consumption of all devices is too much for the electrical circuit that is provided. |
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Definition
| A mobile training room uses a generator to power the PCs, servers, and printers. The company that runs the room upgraded the equipment but then found that when all the devices are powered up they become unreliable, with some PCs shutting down. What may cause this power problem? |
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Term
|
Definition
| Which Windows tool should be run before upgrading the operating system? |
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Term
|
Definition
| A home computer owner has a PC system that runs Windows XP. For security reasons the owner has been using a limited local user account for a number of years. The owner wishes to install a new piece of software, but the user account does not have the necessary permissions. Which type of account does the owner need to use to install the new software? |
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Term
|
Definition
| A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured? |
|
|
Term
| image properties of a monitor |
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Definition
| What do the terms refresh rate, interlace, and aspect ratio explain? |
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Term
|
Definition
| ABC Company wants to configure laptops to automatically power components off to improve battery life. Which power management control can be used to accomplish this? |
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|
Term
| A password was not assigned to the dfault administrator account |
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Definition
| A technician has been asked to find how a hacker keeps breaking into a computer. Which security precaution was most likely missed when the operating system was first installed? |
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Term
| Press the function key sequence to activate the image on the projector |
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Definition
| A technician had installed and configured an external projector on a laptop. What is the final task the technician must perform for the image to be displayed through the projector? |
|
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Term
|
Definition
| why do mobile devices such as laptops use specially designed CPUs? |
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Term
|
Definition
| A technician needs to purchase a new video adapter for a computer. Which factors should be considered when selecting the adapter? |
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Term
|
Definition
| A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this requirement? |
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Term
| Perform a Repair installation of the OS |
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Definition
| While troubleshooting a computer on which the operating system fails to boot, a technician has checked that ther are no non-bootable media in the disk drives, tried using the Last Known Good Configuration option, and attempted to boot the compute in Safe Mode, all without success. Which further possible solution could be tried? |
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Term
|
Definition
| What is the logical topology used for the ethernet architecture? |
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Term
|
Definition
| When installing the Windows XP OS, a technician is given a choice of file systems to use, If security is a requirement, which file system should be chosen? |
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|
Term
Fewer peripherals needed
Decreased computer to user ratio
increased communication capabilities |
|
Definition
| Which 3 benefits are gained by networking computers? |
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Term
|
Definition
| Which type of attack involves the misdirection of a user from a legitimate web site to a fake website |
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|
Term
| The technician interrupted a number of times to ask a question |
|
Definition
| A supervisor received a complaint that one of the technicians was rude and disrespectful- Which action y the technician most likely caused the customer to complain? |
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Term
|
Definition
| Fans that are used to help cool a system are commonly placed on which two components? |
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Term
|
Definition
| Which storage device that is installed in a PC is least subject to mechanical failure? |
|
|
Term
The existing OS is corrupted &
A new replacement hard drive is installed in a computer |
|
Definition
| On which 2 occasions is it most likely that a technician will have to perform a clean OS installation if a backup has not been performed? |
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Term
|
Definition
| Which firewall port number combination must be open in order to remotely access a network device using SSH? |
|
|
Term
| to equalize the electrical charge between the user and the equipment. |
|
Definition
| What is the purpose of wearing and anti-statics wrist strap? |
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|
Term
Data is more secure in the event of hardware failures.
&
Data resources and access are centrally controlled. |
|
Definition
| A network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? |
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Term
| Confirm the issues and give detailed instructions to solve the problem |
|
Definition
| A call center technician answeres a call from a frequent customer who is known to be impatient and lack experience with computers. The customer has an issue with and application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen and did not fix the problem. If the tech is confident ...... |
|
|
Term
|
Definition
| When installing a service pack or security patches on an OS what should be done to protect the system in the event of a faulty or aborted installation? |
|
|
Term
| Making data appear to come from a source other than the actual source. |
|
Definition
| What characterizes spoofing? |
|
|
Term
| Ensure that there is paper in the paper tray |
|
Definition
| A technician is troubleshooting a user complaint that a printer is not printing a report. What is the first step the technician should take? |
|
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Term
| Passwords should be a combo or letters and numbers - comtain users special dates and initials so the can be alpha numeric - should be short to reduce the chances of users for users forgetting them. |
|
Definition
| Which 3 rules increase the level of password strength? |
|
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Term
|
Definition
| Which type of cable standard uses a 9-pin connector and supports data rates in excess of 800 Mbps? |
|
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Term
|
Definition
| Which Windows tool should be run before upgrading the OS? |
|
|
Term
|
Definition
| A technician notices that an application is not respinding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to use to correct this problem ? |
|
|
Term
| It prevents 3rd Party drivers from modifying the OS Kernel. |
|
Definition
| What is the purpose of Windows Vista 64 bit Kernel Patch Protection? |
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Term
|
Definition
| What are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? |
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Term
|
Definition
| A technician is having trouble with laptops that keep overheating. What preventative maintenance procedure can be performed on the laptops to reduce this problem? |
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Term
|
Definition
| After Windows XP has been installed, which program would a technician use to select the programs that will run at startup? |
|
|
Term
| Temp should be between- 45 -90 degrees Fh, or 7-32 Degrees Celius to avoid overheating |
|
Definition
| Which environmental factor helps ensure optimal performance for laptops? |
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