Term
| __________ is jobs you do to your Windows system to make it better like adding RAM. |
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Definition
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Term
| __________ means to examine steps you can take to diagnose a computer. |
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Definition
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Term
| Microsoft finds and corrects problems with it software and releases patches on the second __________ of every month. |
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Definition
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Term
| In Windows Vista, when you go to the Windows Update page online, what four choices are available for updating windows? |
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Definition
1. Automatic (Recommended) or Install updates automatically (Recommended)
2. Download Updates
3. Notify me or Check for updates
4. Turn off Automatic Updates or Never check for updates (not recommended) |
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Term
| Microsoft offers the __________ for Windows XP to help determine if your system is ready to update to a newer version of Windows. |
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Definition
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Term
| Microsoft offers the __________ for Windows Vista/7 to help determine if your system is ready to update to a newer version of Windows. |
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Definition
| System Update Readiness Tool |
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Term
| Three areas to consider for scheduled maintenance are _____, _____/_____, and _____. |
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Definition
| Defragmentation Scandisk/Check Disk Startup Programs |
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Term
| What is the new name for Scheduled Tasks for Windows XP and on? |
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Definition
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Term
| Version 2.0 of the Task Schedular divides tasks into __________, __________, and __________. |
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Definition
| triggers, action, and conditions. |
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Term
| The error - check tool is known as either __________ and __________. |
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Definition
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Term
| Windows comes with a handy built-in utility known as the __________ that collects information about hardware resournces, components, and the software environment. |
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Definition
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Term
| Beginning an installation manually is a simple process of using the __________ applet. |
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Definition
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Term
| In Windows 2000/XP, you usually need to select the __________ option to see updates manual updates to install on your computer. |
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Definition
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Term
| In Vista/7, you will need to click __________ to see if any drivers are available for your system. |
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Definition
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Term
| When you open the Properties dialog box for a device, most have __________, __________, __________, and__________ tabs. |
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Definition
| General, Driver,Details, and Resources. |
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Term
| The Driver tab has buttons labeled __________, __________, __________, and __________. |
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Definition
| Driver Details, Update Driver, Roll Back Dirver, and Unistall. |
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Term
| __________ in the Properties dialog box, lists the driver files and their locations on disk. |
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Definition
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Term
| __________ opens the Hardware Update Wizard in the Properties dialog box. |
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Definition
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Term
| The __________ in the Properties dialog box, enables you to remove a driver that was recently updated. |
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Definition
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Term
| If Windows does not detect a newly connected device, use the __________ or __________ to get the device recognized and drivers installed. |
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Definition
| Add Hardware Wizard; Add Hardware |
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Term
| You will find the Add Hardware Wizard/Add Hardware on the __________ tab of the System Properties dialog box. |
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Definition
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Term
| If a device is not found during the add hardware stage, scroll to the bottom of the dialog box and select __________, and then click next. |
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Definition
| Add a new hardware device |
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Term
| If the device you are searching for is a printer, network card, or modem, select __________ and click next. |
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Definition
| Search for and install the hardware automatically |
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Term
| If you device is in the list of devices, select __________. |
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Definition
| Install the hardware that I manually select from a list. |
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Term
| In Windows 2000, the Performance Options dialog box shows a pair of radio buttons called __________. |
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Definition
| Applications and Background Services |
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Term
| The Windows XP/Vista Performance Options dialog box has three tabs: __________, __________, and __________. |
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Definition
| Visual Effects, Advanced, and Data Execution Prevention |
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Term
| The __________ tab in the Performance Options dialog box enables you to adjust visual effects that impact performance. |
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Definition
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Term
| The __________ under the Visual Effects tab turns off all visual effects for your computer if it barely runs an operating system. |
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Definition
| Adjust for best performance |
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Term
| The Advanced tab in Windows XP under Performance Options, has three sections: __________, __________, and __________. |
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Definition
| Proccessor Scheduling, Memory usage, and Virtual Memory |
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Term
| Under the Advanced tab in Windows XP, the __________ section, you can choose to adjust for best performance of either Programs or Background services. |
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Definition
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Term
| Under the Advanced tab in Windows XP under performance options, the __________ settings enables you to allocate a greater share of memory to programs or to the system cache. |
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Definition
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Term
| Under the Advanced tab in Windows XP, the __________ section enables you to modify the size and location of the page file. No longer available in Vista. |
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Definition
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Term
| Data Execution Prevention was introduced with what OS and service pack? |
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Definition
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Term
| __________ and __________ are tools you can use to monitor resource tracking. Keeping up with the slowishness of your computer. |
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Definition
| Task Manager and Performance Console |
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Term
| The quick way to open Task Manager is to press __________. |
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Definition
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Term
| What are the 5 most common useful information sections under the performance tab of Task Manager? |
|
Definition
| CPU usage, Physical memory, Size of disk cache, commit charge, and Kernel Memory. |
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Term
| How do you shut down a process in Task Manager? |
|
Definition
| Right-Click on the process and select end process |
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Term
| How do you THOROUGHLY shut down a processes? |
|
Definition
| Right-Click on the process and select end process tree |
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Term
| What is an indication that your computer has ran out of memory and is now using page file memory? |
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Definition
| The hard drive is light is flickering non stop. |
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Term
| Windows 2000 and XP provide a tool called the __________ that logs resource usage so you can track items such as CPU and RAM usage over time. |
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Definition
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Term
| Performance Console is an __________ console file. |
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Definition
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Term
| An __________ is a system component that is given a set of characteristics and can be managed by the operating system as a single entity. |
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Definition
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Term
| A __________ tracks specific information about an object. |
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Definition
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Term
| The Processor object has a counter, __________, that tracks the percentage of elapsed time the processor uses to execute a non-idle threat. |
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Definition
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Term
| __________ gathers real-time data on objects such as memory, physical disk, processor, and network, and displays this data as a graph, histogram, or simple report. |
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Definition
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Term
| While in System Monitor, if you want one of the features to stand out, press __________. |
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Definition
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Term
| The __________ snap-in enables Windows to create a written record of just about anything that happens on your system. |
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Definition
| Performance Logs and Alerts |
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Term
| Windows Vista improves on the old Performance console dramatically with the __________. |
|
Definition
| Reliability and Performance Monitor |
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Term
| Windows 2000 Backup/Windows XP's Backup Utility, __________ provides almost all the tools you need to back up files and folders. |
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Definition
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Term
| __________ supports a greater variety of devices, enabling you to back up to network drives, logical drives, tape, and removable disks. |
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Definition
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Term
| The Backup Utility is not included in the default installation of which version of Windows XP? |
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Definition
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Term
| How do you run Backup Wizard in Advanced Mode? |
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Definition
| Click Advanced Mode on the opening screen. |
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Term
| How do you make the Backup Wizard always start in Advanced Mode? |
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Definition
| Deselect the Always start in izard mode checkbox. |
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Term
| What is the name of the Backup program in Windows 2000? |
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Definition
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Term
| What is the name of the dialog box that opens in 2000, when after starting the Microsoft Windows Backup program? |
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Definition
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Term
| What is the name of the wizard interface through the Microsft Windows Backup program? |
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Definition
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Term
| What is the name of the Backup program in Windows XP? |
|
Definition
| Backup Utility for Windows. |
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Term
| What is the name of the Advanced Mode dialog box in Windows XP after starting the Backup Utility for Windows Program? |
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Definition
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Term
| Most seasoned tech's call the abckup programs in Windows 2000 and Windows XP __________ or __________. |
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Definition
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Term
| Both versions of NTBackup give you three choces after you click Advanced Mode: __________, __________, and __________ in 2000. |
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Definition
| Backup Wizard (Advanced), Restore Wizard (Advanced), and Emergency Repair Disk. |
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Term
| Both versions of NTBackup give you three choces after you click Advanced Mode: __________, __________, and __________ in XP. |
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Definition
| Backup Wizard (Advanced), Restore Wizard (Advanced), and Automated Sytsem Recovery Wizard. |
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Term
| The ERD does not replace a good system backup! It works with a special folder called __________ to store a copy of your Registry. |
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Definition
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Term
| The Windows XP __________ looks and acts very similar to the Windows 2000 ERD. |
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Definition
| Automated System Recovery (ASR) |
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Term
| The __________ radio button ebables you to save "other" sytem-critical files, but with Windows 2000/XP, its not muchmore than making an ERD with theRegistry backup. |
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Definition
| Only Back up the System State data |
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Term
| The key to understanding backups other than the full backup is __________, 1-bit storage areas that all files have. |
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Definition
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Term
| The most common attributes are __________, __________, __________, and __________. |
|
Definition
| Hidden, System, Read-only, and Archive. |
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Term
| Everytime a file is opened, changed, or saved, the __________ is turned on. |
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Definition
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Term
| One of the many changes between XP and Vista was the elimination of NTBackup, replaced with the __________. |
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Definition
| Windows Backup and Restore Center |
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Term
| In the Backup and Restore program in XP, __________ gives you a choice of the file types you wish to back up. |
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Definition
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Term
| In the Backup and Restore program in XP, __________ backs up the entrire computer: every single file and folder. |
|
Definition
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Term
| To restore your computer to a previous time point, start the System Restore Wizard by choosing Start | All Programs | Accessories | System Tools | System Restore then select __________ and click next. |
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Definition
| Restore my computer to an earlier time |
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Term
| Directly editing the __________ will not automatically trigger a restore point. |
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Definition
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Term
| If you have the Windows 2000/XP CD-ROM, you can start the Recovery Conole by running, __________, selecting __________, and then selecting Recovery Console. |
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Definition
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Term
| To install the Recovery Console and make it a part of your startup options, click __________, __________, and type: __________. |
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Definition
| Start; Run; d:\i386\winnt32 /cmdcons |
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Term
| Windows Vista and 7 have dropped the Reco9very Console, replacing it with the graphical __________. |
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Definition
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Term
| What are the 5 System Recovery Options in Vista/7? |
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Definition
| Startup Repair, System Restore, Windows Complete PC Restore, Windows Memory Diagnostic Tool, and Command Prompt. |
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Term
| This __________ System Recovery option should be your first choice when running System Recovery. This option tells Windows to attempt to repair your system automatically. |
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Definition
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Term
| This __________ System Recovery option allows you to restore your PC from a Backup disk..assuming you made one. |
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Definition
| Windows Complete PC Backup |
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Term
| This __________ System Recovery option to test your RAM for errors. |
|
Definition
| Windows Memory Diagnostic Tool |
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Term
| This __________ System Recovery option is a full blown ocmmpand prompt, not to be confused with the Windows 2000/XP Recovery Console. |
|
Definition
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|
Term
| Some common errors you will see when trying to load the critical system files NTLDR, NTDETECT.COM and BOOT.INI are __________, __________, and __________. |
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Definition
No Boot Device Present
NTLDR
Invalid BOOT.INI |
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Term
| The only turly critcal file that has any hope of corruption in Windows Vista and 7 is the __________ file. |
|
Definition
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|
Term
| What is the three-level process to get back up and running a Windows 2000 or XP System? |
|
Definition
Attempt to Repair
Restore from a Backup copy of Windows
Rebuild |
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Term
| The Recovery Console is best at fixing three items: __________, __________, and __________. |
|
Definition
Repairing the MBR
Reinstalling the boot files
Rebuilding BOOT.INI |
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Term
| What command do you type to attempt to fix the Master Boot Record? |
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Definition
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|
Term
| A bad boot sector usually shows up as a __________ error. |
|
Definition
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Term
| The second problem the Recovery Console is best at fixing is missing system files, usually indicated by the error __________. |
|
Definition
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Term
| To fix the NTLDR bad or missing error type __________ at the command prompt. |
|
Definition
| copy d:\i386\ntldr then type: copy d:\i386\ntdetect.com |
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Term
| If the BOOT.INI file is gone or corrupted, run this command from the recovery console. |
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Definition
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Term
| If the recovery console fails to fix your errors then you will want to attempt to restore your computer to an earlier working copy of Windows. You have two basic choices, depending on your OS. In Windows 2000, you can try the __________. Windows XP limits you to the __________. |
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Definition
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Term
| __________ can restore your system to a previously installed state, but you should use it as a last resort. |
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Definition
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|
Term
| Most OEM systems come with a misleadingly named __________ CD or __________. |
|
Definition
Recovery
Recovery Partition |
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|
Term
| The __________ is a CD-ROM that you boot to and run. |
|
Definition
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|
Term
| The __________ is a hidden partition on the hard drive that you activate at boot by holding down a key combo specific to the manufacturer of that system. |
|
Definition
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|
Term
| Several issues can cause Windows to hang druing the GUI-loading phase, chuch as __________ or __________ problems. |
|
Definition
Buggy Device Drivers
Registery Problems |
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Term
| The __________ only apprears when something causes an error from which Windows cannot recover. |
|
Definition
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Term
| Other than BSoD, the second indication of a device problem that shows up during the GUI part of startup is a __________: the Windows startup screen just stays there and you never get a chance to log on. |
|
Definition
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|
Term
| If Windows fails to start up, use the Windows __________ menu to discover the cause. |
|
Definition
| Advanced Startup Options menu |
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Term
| To get to the Advanced Startup Options menu, restart the computer and hit __________ on your keyboard after the POST messages but before the Windows logo screen. |
|
Definition
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|
Term
| __________ starts up Windows but loads only very basic, non-vendor specific drivers for mouse, VGA monitor (not if Vista), keyboard, mass stoarge, and system services. |
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Definition
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|
Term
| While in Safe Mode with Command Prompt, you can load Event View by typing: __________ at the command prompt. |
|
Definition
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|
Term
| To read the boot log from the Recovery Console, type __________ and disable or enable problematic devices or services. |
|
Definition
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|
Term
| The file named Ntbtlog.txt is saved in the __________ folder. |
|
Definition
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|
Term
| __________ starts Windows normally but only loads a defualt VGA driver. |
|
Definition
| Enable VGA Mode/Enable Low-resolution Mode |
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Term
| When Windows' startup fails immediately after installing a new driver but before you have logged on again, you may want to try the __________ option in the Advanced Startup Options menu. |
|
Definition
| Last Known Good Configuration |
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|
Term
| The __________ option in the Advanced Startup Options menu, only applies to Active Directory domain controllers. |
|
Definition
| Directory Services Restore Mode |
|
|
Term
| The __________ option in the Advanced Startup Options menu, starts in kernel debug mode. |
|
Definition
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|
Term
| Selecting __________ from the Advanced Startup Options menu stops the computer from rebooting on Stop errors. |
|
Definition
| Disable Automatic Restart on Sytem Failure |
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|
Term
| This __________ from the Advanced Startup Options menu gets windws to load the kernel drivers in Vista. |
|
Definition
| disable Driver Signature Enforcement (Vista) |
|
|
Term
| Use the __________ to stop programs from autoloading. |
|
Definition
| System Configuration Utility |
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|
Term
| Windows lives on these type of files. |
|
Definition
| Dynamic Link Library Files |
|
|
Term
| What is the tool you need which is a command prompt program you can use to check a number of critical files,including the ever important DLL cache. |
|
Definition
|
|
Term
| What is the command to run System File Checker? |
|
Definition
|
|
Term
| A majority of problems can be broken down into three categories. |
|
Definition
Installation
Compatability
Uninstallation |
|
|
Term
| Windows Vista takes the Compatibiolity tab one step further by adding two important features. __________ and __________. |
|
Definition
| Windows XP mode and Run this program as an administrator. |
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|
Term
| The biggest problem withuninstalling is theat people tyr to uninstall without __________. |
|
Definition
| Administrative Privileges |
|
|
Term
| To start the System Configuration Utility, go to Start | Run or Start | Start Search | then type what command? |
|
Definition
|
|
Term
| When updating drivers, where are you encouraged to go. |
|
Definition
|
|
Term
| What are the three options available under the Driver Singing Options dialog box? |
|
Definition
|
|
Term
| What are the four tabs available in the Task Manager Windows. |
|
Definition
| Applications, Processes, Performance, and Networking. |
|
|
Term
| What command do you type to get to the performance console? |
|
Definition
|
|
Term
| The System Monitor gather real-time data on objects such as memory, physical disk, processor, and network, and displays this data as a _____, _____, or _____. |
|
Definition
| Graph, Bar Graph, or Simple Report |
|
|
Term
| The Performance Logs and Alerts snap-in in the _____ creates a written record of just about anything that happens on your system. |
|
Definition
|
|
Term
| What is the difference between a ERD and an ASR? |
|
Definition
| An ERD saves critical boot files and parttion information and is your main tool for fixing boot problems where an ASR actually reinstalls windows to a new partition. |
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|
Term
| Windows Vista replaces the NTBackup with what? |
|
Definition
| Backup and Restore Center. |
|
|
Term
| What are the 5 system Recovery Options in the Recovery console? |
|
Definition
| Startup Repair, System Restore, Windows Complete PC Restore, Windows Memory Diagnostic Tool, and Command Prompt. |
|
|
Term
| What is the command line to type to install recovery console to a computer? |
|
Definition
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