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| Principles of conduct that govern a group or society |
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| response that invites the speaker to share feelings and ideas (puts aside ideas and judgemnets) |
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| restriction on the flow of messages, something private |
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| tries to understand what the person is feeling |
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| sending and recieveing messages |
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| reflects what the speaker thinks, believes, and feels |
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| Attacking others verbally |
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| An obstacle in communicating |
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| What are thw two types of listening? |
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| stating your ideas and feelings firmly and positively |
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| what are five communication problems? SMMBA |
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| Silence, Mixed Messages, Mind Reading, Background Noise, Age or Cultural Background |
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| What are the four basic elements for communication? CCPTU |
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Definition
| Commuication Channels, Participation, Timing, Use of Space |
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| What are examples of verbal communication? |
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| Examples of nonverbal communication |
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| Gestures, facial expressions, body language, sign language |
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| What is the basis of all relationships in which everything we do or say sends a signal to someone? |
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| What are defensive listeners? |
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| They read into what is being said and have negative feelings about it, think they are being talked abouT |
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| What is the difference between sympathy and empathy? |
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Definition
| Sympathy is feeling bad for someone and empathy is seeing things from someone elses point of view |
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| What is the best time to talk to someone? The worst time? |
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Definition
| Best-When the reciever is ready to listen. Worst-before eating or going to bed |
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| What does empathy assure? |
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| More open communication and a better understanding of other people |
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| Who smiles more in a convo, men or women? |
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| Who stands further away in a convo, men or women? |
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