Term
| an organization's goals and objectives are determined by its ___ |
|
Definition
|
|
Term
| what are porter's five forces model of industry structure |
|
Definition
bargaining power of customers
threat of substitutions
bargaining power of suppliers
threat of new entrants
rivalry |
|
|
Term
| an organization responds to the structure of its industry by choosing a ___ |
|
Definition
|
|
Term
| porters four competitive strategies are |
|
Definition
Industry wide/cost: lowest cost across industry
industry wide differentiation: better product/service across industry
focus cost: lowest cost within an industry segment
focus differentiation: better product/service within an industry segment |
|
|
Term
| to be effective, the organizations ___ ___ ___ and ___ must be consistent with the organization's strategy |
|
Definition
goals
objectives
culture
activities |
|
|
Term
| ___ is the amount of money that a customer is willing to pay for a resource product or service |
|
Definition
|
|
Term
| the difference between the value that an activity generates and the cost of the activity is ___ |
|
Definition
|
|
Term
| a ___ is a network of value creating activities. it consists of five ___ and four ___. |
|
Definition
value chain
primary activities
support activities |
|
|
Term
| in ___ a bicycle maker transforms raw materials into a finished product. |
|
Definition
|
|
Term
1. receiving storing and disseminating inputs to products
2. transforming inputs into final products
3. collecting storing and physically distributing the products
4. inducing byuers to purchase the products and providing a means to do so
5. assisting customers' use of products |
|
Definition
1. inbound logistics
2. operations/manufacturing
3. outbound logistics
4. sales and marketing
5. customer service |
|
|
Term
| ___ are interactions across value activities |
|
Definition
|
|
Term
| ___ is a network of activities that generate value by transforming inputs into outputs |
|
Definition
|
|
Term
| the ___ of the business process is the cost of inputs plus the cost of the activities |
|
Definition
|
|
Term
| ___ is a collection of something. |
|
Definition
|
|
