Term
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Definition
| is a collection of people working together in a division of labor to achieve a common purpose |
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Term
| Organizations are 'Open Systems' that |
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Definition
| transforms resource inputs from the environment into product outputs |
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Term
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Definition
| the quantity and quality of work performance, with resource utilization taken into account |
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Term
| Performance Effectiveness |
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Definition
| an output measure of task or goal accomplishment |
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Term
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Definition
| a measure of the resource cost associated with goal accomplishment |
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Term
| Total Quality Management = TQM |
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Definition
| managing with commitment to continuous improvement, product quality, and meeting customer needs |
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Term
| Prominent trends in changing nature of organizations |
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Definition
- Preeminence of technology
- Demise of command-and-control (hierarchy breakdown)
- Focus on Speed
- Embrace of networking
- Belief in empowerment
- Emphasis on teamwork
- New workforce expectations
- Concern for work-life balance
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Term
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Definition
| a person who supports and is responsible for the work performance of one or more other persons |
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Term
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Definition
| the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals |
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Term
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Definition
| responsible for the performance of the organization as a whole or of one of its major parts |
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Term
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Definition
| report to top managers and oversee the work of large departments or divisions |
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Term
| Team leaders or supervisors |
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Definition
| formally in charge of teams or work units |
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Term
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Definition
| the requirement to show performance results to a supervisor |
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Term
| Quality of Work Life = QWL |
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Definition
| the overall quality of human experiences in the workplace |
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Term
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Definition
| describes the differences in age, gender, race, ethnicity, able-bodiedness, religion, and sexual orientation in the workforce |
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Term
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Definition
| the display of negative, irrational attitudes towards people different from one's self |
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Term
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Definition
| denies some people the full benefits of organizational membership |
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Term
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Definition
| an invisible barrier that limits career advancement of minorities |
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Term
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Definition
| coordinator, coach, or team leader |
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Term
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Definition
| the process of setting objectives and determining what should be done to accomplish them |
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Term
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Definition
| the process of assigning tasks, allocating resources, and arranging activities to implement plans |
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Term
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Definition
| the process of arousing enthusiasm and directing efforts toward organizational goals |
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Term
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Definition
| the process of measuring performance and taking action to ensure desired results |
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Term
| Summary of nature of Managers work |
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Definition
- long hours
- at an intense pace
- at fragmented and varied tasks
- with many communication media
- largely through interpersonal relationships
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Term
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Definition
| develop action priorities for their jobs that include goals and plans that span long and short time frames |
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Term
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Definition
| the ability to use a special proficiency or expertise in one's work |
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Term
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Definition
| the ability to work well in cooperation with other people |
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Term
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Definition
| an ability to understand and manage emotions in one's relationships with others |
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Term
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Definition
| the ability to think analytically and solve complex problems |
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Term
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Definition
consists of four functions:
- planning
- organizing
- leading
- controlling
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