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| planned changes based on expected situations |
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| changes made in response to unexpected situations |
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| subsystem adjustments required to keep the organization on course |
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| altering the overall shape or direction of the organization |
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| most common, least intense, least risky type of change often in reaction to internal pressures |
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| incremental changes in reaction to external events or pressures |
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| anticipatory and strategic change that redirects the organization "frame bending" |
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| most intense, most risky type of organizational change "frame breaking" |
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| ORGANIZATION DEVELOPMENT (OD) |
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| planned change programs intended to help people and organizations function more effectively |
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| neutralizing resistance by preparing people for change |
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| systematically following up a change program for lasting results |
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| people who quietly try to change the dominant organizational culture in line with their convictions |
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| incompatible behaviors that make another person less effective |
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| any factor that increases the chances of conflict |
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| decision-making process among interdependent parties with different preferences |
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| the gap between two parties’ BATNAs |
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| five-step process involving development of multiple deals |
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