Term
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Definition
| • The process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another |
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Term
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Definition
| • Interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand |
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Term
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Definition
| • Disagreements about the nature of the work to be done |
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Term
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Definition
| • Disagreements about how work should be organized and accomplished |
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Term
| Modes of managing conflict: name all 5 |
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Definition
| avoiding, accommodating, competing, compromise, collaborating |
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Term
| Modes of managing conflict: Avoiding |
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Definition
| o A conflict management style characterized by low assertiveness or one’s own interests and low cooperation with the other party |
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Term
| Modes of managing conflict: Accommodating |
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Definition
| o One cooperates with other party while not asserting one’s own interests |
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Term
| Modes of managing conflict: Competing |
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Definition
| o Maximized assertiveness and minimized cooperation |
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Term
| Modes of managing conflict: Compromise |
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Definition
| o Combines intermediate levels of assertiveness and cooperation |
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Term
| Modes of managing conflict: Collaborating |
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Definition
| o Maximized both assertiveness and cooperation |
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Term
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Definition
| • A decision making process among interdependent parties who do not share identical preferences |
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Term
| Distributive negotiation: |
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Definition
| • A win-lose negotiation in which a fixed amount of assets is divided between parties |
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Term
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Definition
| • Win-win negotiation that assumes that mutual problem solving can enlarge the assets to be divided between parties |
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Term
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Definition
| • Attractive outcomes that can be achieved only by collaboration |
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Term
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Definition
| • A strategy of increasing conflict to motivate change |
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Term
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Definition
| • Environmental events or conditions that have the potential to induce stress |
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