Term
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Definition
| translates thoughts into code or language that can be understood by others |
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Definition
| process of interpreting and making sense of a message (receiving end) |
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Definition
| receiver expresses a reaction to the sender's message |
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Definition
| interference with the transmission and understanding of a message |
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Term
| Barriers to Effective Communication |
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Definition
| personal barriers, physical barriers, semantic barriers (problems with language, jargon) |
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Term
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Definition
| study of words; fueled by growing trends to outsource customer service operations to India; jargon |
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Definition
| ability to effectively use communication behaviors in a given context |
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Term
| Sources of Nonverbal Communication |
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Definition
| body movement and gestures; touch; facial expression; eye contact |
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Term
| Appreciative listening style |
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Definition
| listens for pleasure, entertainment, or inspiration |
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Term
| Empathetic listening style |
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Definition
| interprets messages by focusing on emotions and body languages |
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Term
| Comprehensive (listening style) |
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Definition
| organizes specific thoughts and actions and integrates this info by focusing on relationships among ideas |
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Term
| Discerning (listening style) |
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Definition
| attempts to understand the main message and determine important points |
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Term
| Evaluative (listening style) |
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Definition
| listen analytically and continually formulate arguments and challenges to what is being said |
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Term
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Definition
| reduced cost of distributing info; flexibility; increased teamwork; reduced paper costs |
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Term
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Definition
| advanced form of teleconferencing; requires high technology |
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Term
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Definition
| using computer software and hardware to help people work better together |
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Term
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Definition
| a work in practice in which an employee does part of his job in a remote location using a variety of information technologies |
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