Term
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Definition
| • The process by which information is exchanged between a sender and a receiver |
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Definition
| • Communication whereby the right people receive the right information in a timely manner |
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Definition
• Lines of authority and formal reporting relationships
3 lines : downward, upward, horizontal |
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Term
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Definition
| o Information that flows from the top of the organization toward the bottom |
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Term
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Definition
| o Information that flows from the bottom of the organization toward the top |
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Term
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Definition
| o Occurs between departments or functional units, usually as a means of coordinating efforts |
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Term
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Definition
| • The tendency for a message to be watered down or stopped during transmission |
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Term
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Definition
| • The opportunity for employees to communicate directly with a manager without going through the chain of command |
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Term
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Definition
| • The tendency to avoid communication unfavourable news to others |
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Term
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Definition
| • An organization’s informal communication network |
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Term
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Definition
| • An unverified belief that is in general circulation |
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Term
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Definition
| • Specialized language used by job holders or members of particular occupations or organizations |
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Term
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Definition
| • The transmission of messages by some medium other than speech or writing |
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Term
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Definition
| • Non verbal communication by means of a sender’s bodily motions, facial expressions or physical location |
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Term
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Definition
| • The cultural information that surrounds a communication episode |
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Term
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Definition
| • The potential information carrying capacity of a communication medium |
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Term
| • Computer-mediated communication (CMC): |
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Definition
| o Forms of communication that rely on computer technology to facilitate information exchange |
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Term
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Definition
| • A condition in which a person’s words, thoughts, feelings, and actions all contain the same message |
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Term
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Definition
| • A technique for improving the accuracy of information reception by paying close attention to the sender |
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Term
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Definition
| • performance appraisal that used the input of supervisors, employees, peers and clients or customers of the appraised invididual |
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