Term
| The assumption underlying the use of survey feedback in OD is |
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Definition
| surveys can provide feedback to the organization and be used to initiate change |
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Term
| All OD practitioners fully prescribe to traditional OD values, and have extensive training and experience in the social and political aspects of interventions |
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Definition
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Term
| As the QWL movement evolved, it fostered a new phase of activities known as |
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Definition
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Term
| With the development of new and varied intervention approaches, the role of the OD professional needs to be seen as being along the entire continuum from client-centered to consultant-centered. |
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Definition
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Term
| Which of the following is not a "core" skill of an OD practitioner? |
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Definition
| financial management skills |
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Term
| The research about the skills/knowledge of an effective OD practitioner is increasing. |
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Definition
|
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Term
| Organization development distinguishes itself from organization change and change management by which of the following characteristics? |
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Definition
| focusing on the transfer of knowledge and skills to help the system manage future change |
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Term
| OD was developed for use primarily in business and industrial organizations. |
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Definition
|
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Term
| One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard. |
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Definition
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Term
| By nature of the "open systems" model, organizations are largely unaffected by external forces. |
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Definition
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Term
| Which of the following is not a step in the contracting process |
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Definition
| determining the change project |
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Term
| The burden of responsibility for selecting an OD consultant lies entirely with |
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Definition
| both the client organization and the consultant |
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Term
| The task environment consists of individuals and organizations that interact directly with the organization. |
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Definition
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Term
| An individual job is constructed to perform functions that will indirectly impact group functioning. |
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Definition
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Term
| Quality of work life at the group level is an |
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Definition
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Term
| Work groups are prevalent in all sizes and types of organizations. |
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Definition
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Term
| Job design should be congruent with the larger organization. |
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Definition
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Term
| A correlation coefficient clearly establishes cause and effect between two variables. |
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Definition
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Term
| Quantitative measures of one group's behavior can be useful even without a comparison group. |
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Definition
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Term
| Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories. |
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Definition
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Term
| A key objective of the feedback process is to be sure the client has |
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Definition
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Term
| Which of the following is a "strategic" issue that might affect an intervention? |
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Definition
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Term
| Which of the following best describes technostructural interventions? |
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Definition
| changing job design and division of labor |
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Term
| "Human Resources Issues" refers to |
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Definition
| the personnel practices of the organization |
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Term
| Which of the following is not a type of OD intervention outlined in this text? |
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Definition
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Term
| Interventions combined with survey feedback is a trend in OD. |
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Definition
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Term
| The need to tailor interventions suggests that applications of the same intervention are often identical. |
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Definition
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Term
| Which is not an intervention characteristic that affects institutionalization? |
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Definition
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Term
| Evaluation in OD provides information to |
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Definition
| assess the long-term results of OD interventions |
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Term
| Socialization is the most important institutionalization process. |
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Definition
|
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Term
| A vision is driven by people's values and preferences. |
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Definition
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Term
| Testing the internal consistency of the questions in a survey is a measure of its |
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Definition
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Term
| In assessing the internal validity of an intervention, we |
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Definition
| try to determine if certain changes cause certain outcomes |
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Term
| Politics has no place in a change process. |
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Definition
|
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Term
| he science of reducing organization risk and managing an actual incident is well established. |
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Definition
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Term
| In recent decades, new factors have |
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Definition
| highlighted the importance of effective crisis management |
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Term
| In times of organizational crisis, stakeholders expect managers to |
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Definition
| remain calm and make credible judgments in a timely manner |
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Term
| Who should be involved in crisis management strategies? |
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Definition
| All departments that touch the public |
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Term
| Many successful, major corporations have survived both small and large corporate crises because their senior management team was geographically dispersed. |
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Definition
|
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Term
| The growth of the Internet and cable TV means that stakeholders |
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Definition
| may have more information about an ongoing crisis than the company itself |
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Term
| Crisis management is impacted by the rapid pace of today's business environment and the scrutiny of the media. |
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Definition
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Term
| Which of the following is NOT a building block question of effective communication for managers? |
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Definition
| How can our organization provide occasional updates? |
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Term
| A press kit is one of the most commonly used tools of public relations. |
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Definition
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