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| A set of forces and conditions outside the organization that can potentially influence its performance. |
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| Forces that have a high potential for affecting the organization on an immediate basis. |
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| Forces that typically influence the organizations external task environment and thus the organization itself. |
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| Key factors and forces inside the organization that affect how it operates. |
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| The descriptive elements of the people in a society, such as average age, level of education, financial status, and so on. |
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| Commonly shared desired end states. |
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| Product Technological Changes |
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Definition
| Changes that lead to new features and capabilities of existing products or to completely new products. |
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| Process Technological Changes |
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| Alterations in how products are made or how enterprises are managed. |
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| Changes that significantly affect the dynamics of economic activity. |
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| The total dollar value if final goods and services produced within a nation's borders. |
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| The amount of difficulty and expense involved when a customers switch from one company to another. |
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| Obstacles that make it difficult for firms to get into a business. |
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| Alternative products or services that can substitute for existing products or services. |
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| Organizations that work closely with a firm in the pursuit of mutually beneficial goals. |
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