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| A(n) ________ is a structured grouping of people working together to achieve common goals. |
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| Top management usually spends the majority of time on ________ plans. |
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| Leadership is most often associated with the ability to ________. |
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| Inspire others toward high levels of achievement |
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| Which of the following forms of organization is commonly used in medium- and large-sized firms? |
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| line-and-staff organization |
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| What is the first step in the organizing process? |
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| Assign activities to specific positions and people and allocate necessary resources |
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| Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the ________ managerial function. |
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| Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are ________ decisions. |
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| Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales. All of the following are threats to the success of his company EXCEPT ________. |
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| ________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives. |
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| Serguis is a member of his firm's strategic planning team. He has identified several untapped markets that exist in other countries. His observation should be listed as a(n) ________. |
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| Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the ________ managerial function. |
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| Ramon's job is to establish performance standards, monitor actual performance, and compare actual performance to the standards. Ramon is engaged in the ________ managerial function |
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| Which level of management includes job titles such as general manager, division manager, or plant manager? |
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| Guadalupe's firm is divided into work units representing human resources, marketing, production, and finance. This is known as ________ departmentalization. |
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| Nearly a week before Hurricane Katrina reached New Orleans, Home Depot began moving trucks and supplies into position, as specified in the company's ________ plan |
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| A company that retains decision making at the top is known as: |
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| Once a manager has determined the problem or opportunity, the next step in the decision-making process is to ________. |
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| The desire to be accepted by family members and other individuals is what Maslow called ________ needs. |
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| The Fair Labor Standards Act ________. |
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| Established the federal minimum wage |
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| The purpose of the EEOC is to ________. |
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| Investigate claims of discrimination |
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| According to Maslow, the desire to be valued and recognized by others is a(n) ________ need |
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| Which of the following tasks are NOT typically outsourced? |
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| Which of the following is a concern about performance appraisals? |
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| They may be skewed in a favor of a single manager's subjective opinion |
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| Which of the following is an example of on-the-job training? |
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| Which of the following is often a negative result of downsizing? |
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| Which of the following is NOT a trend in employee benefits? |
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| Employers are paying a greater percentage of health care cost |
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| Helène, an industrial sales representative, bought a cellular phone to use if she ever had car trouble while traveling between appointments. Which level of Maslow's need hierarchy is Helène addressing |
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| Collective bargaining encompasses all of the following issues EXCEPT ________. |
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| Pham is a human resource manager. His responsibilities might include all of the following activities EXCEPT ________. |
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| Projecting sales for the coming six-month period |
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| The orientation program is typically administered jointly by the ________. |
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| Human resources department and the department in which the employee will work |
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| David is the head chef in a restaurant and has decided to increase the number of tasks performed by the kitchen staff. The added tasks do not result in increased challenge or authority. David's efforts are called job ________. |
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| Antonio is able to select the type of benefits he receives by choosing from a list of possibilities including health insurance, dental and vision plans, and life and disability. This type of “cafeteria” plan is called a ________ benefits plan. |
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| All of the following employee benefits are required by law with the exception of ________. |
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| Union workers at an auto parts plant go out on strike. In response, management closes the plant. This tactic is a ________. |
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| Which of the following is NOT a reason for outsourcing? |
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Definition
| Gaining flexibility to change vendors at the end of contract periods |
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| The National Labor Relations Act of 1935 (Wagner Act) required employers to ________. |
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Definition
| negotiate with elected representative of their employees |
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| All of the following are examples of flexible working arrangements EXCEPT ________. |
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| What is the first step a company should do when responding to a crisis? |
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| Respond quickly with a prepared statement |
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| Two people are having a conversation and are standing about six feet apart. What zone are they in? |
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| Office e-mails are a form of ________ communication. |
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| Which stage of team development is marked by conflicts over the team's mission and the roles of team members? |
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| Japan is considered to be a ________ context country and thus, Japanese businesspeople place importance on ________ communications |
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| high;both verbal and nonverbal |
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| Pin-yuan is trying to promote the cohesiveness of his team. Which of the following would LEAST likely improve his team's cohesiveness? |
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Definition
| Encouraging his team members to work from home |
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| All of the following are examples of formal communication EXCEPT ________. |
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| When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. This is an example of a(n) _______ team. |
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| Which of the following statements is correct regarding team conflict? |
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| it often improves team performances |
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| Danielle belongs to a team that was meets using information technology because they are dispersed across the country. Danielle belongs to a ________ team. |
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| Amanda sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amanda is very specific about the materials she needs in order to avoid confusion. As the sender, is Amanda is |
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Definition
| Providing a context for the message |
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| All of the following are examples of external communications EXCEPT |
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| e-mails sent to sales representatives |
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| Which of the following is considered an upward communication channel? |
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Definition
| Completing an employee survey |
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| Faith works in the bakery at Whole Foods Market. As part of a ________ team, she shares in the responsibility of managing her department's work schedule and ordering baking supplies. |
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| helps determine whether a message was correctly interpreted |
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| A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives. |
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| Differing; all team members |
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| Zoe is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Zoe's team is likely in the ________ stage. |
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| Jason's team has reached agreement about the role each member is expected to play. Jason's team has reached the ________ stage. |
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| Jeremy announced to his accounting team that the company's financial reports should be completed “by next week.” Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members? |
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| ________ listening is the basis for effective communication. |
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| Team norms are ________ and ________ standards of behavior |
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| During the performing stage, team members ________. |
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| Focus on solving problems |
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| Giving employees responsibility and authority to make decisions about their work is called ________. |
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