Term
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Definition
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Term
| An organization can function without authority |
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Definition
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Term
| Give example of why manager would need authority |
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Definition
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Term
| Why should a supervisor delegate |
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Definition
| entrust activities related to authority to other people, allow growth |
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Term
| How can you empower someone? |
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Definition
| Give tools, training, authority |
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Term
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Definition
| Reward, coercive, Legitimate, Control-of-information, referent, expert |
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Term
| Describe five components of communications process model |
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Definition
Message - Ideas to words
Channel - Means by which message is sent
Message Decoding - Person interprets meaning
Feedback - message sent back in response to someones communication
Noise - Potential barriers to effective communication |
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Term
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Definition
| Upward, Downward, Lateral |
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Term
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Definition
| Information Communication Network (Rumors) |
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Term
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Definition
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Term
| What are the five steps in effective communications? |
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Definition
Anticipate situation
select proper channel
Consider receivers frame of reference
create relaxed environment
take the initiative |
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Term
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Definition
| Behaviour produced cause of pleasant experiences associated with behavior itself |
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Term
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Definition
| Behavior performed because of consequences associated with it (Pay, Job Security) |
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Term
| Five steps to motivating employees |
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Definition
Help make employee's jobs interesting
Provide clear performance objectives
Support employee's performance efforts
Provide timely performance feedback
Reward employee's performance |
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Term
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Definition
| Influencing individual and group activities toward goal achievement |
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Term
| Give example of Leadership |
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Definition
| Kenny influencing group toward achievement of effective results |
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Term
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Definition
| People dislike work, try to avoid it at all costs |
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Term
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Definition
| Work is as natural as play and rest |
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Term
| Life Cycle theory of leadership |
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Definition
| Leadership behaviors should be based on the readiness level of employees |
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Term
| Situational Leadership Model |
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Definition
| Shows relationship between readiness of followers and the leadership style |
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Term
| Give an example of an Heroic Manager? |
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Definition
| Manager who believes he should know everything that is going on at all times |
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