Term
| WHAT ARE THE FUNCTIONS OF MANAGEMENT? |
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Definition
| PLANNING, ORGANIZING, LEADING, & CONTROLLING |
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Term
| WHAT WAS THE HAWTHORNE STUDIES? |
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Definition
| THE HAWTHORNE STUDIES INVOLVED HAWTHORNE ADJUSTING THE LIGHTING TO SATISFY EMPLOYEES BUT WHAT HE FOUND OUT WAS THAT IT'S ALL ABOUT PAYING ATTENTION TO AND LISTENING TO YOUR EMPLOYEES. |
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Term
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Definition
| STRENGTHS & WEAKNESSES (INTERNALLY) AND OPPORTUNITIES AND THREATS (EXTERNALLY) |
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Term
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Definition
| SMARTS, MEASURABLE, ATTAINABLE, REALISTIC, TIMELY GOALS |
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Term
| WHAT ARE THE DECISION MAKING STEPS? |
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Definition
| DEFINE PROBLEM, IDENTIFY THE WANT, FIND AN ALTERNATIVE, EVALUATE AND FIND AN ANSWER. |
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Term
| WHAT ARE THE THREE LEVELS OF MANAGEMENT? |
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Definition
| TOP (STRATEGIC), MIDDLE (TACTICAL), AND LOWER (OPERATIONAL) |
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Term
| WHAT IS THE BCG GROWTH MATRIX? |
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Definition
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Term
| WHAT ARE POSITIONING STRATEGIES? |
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Definition
| WALMART VS KMART VS TARGET ( COST, LEADERSHIP, DIFFERENTIATION, FOCUS, STRATEGY) |
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Term
| WHAT IS CONSISTENCY VS ADAPTION? |
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Definition
| CONSISTENCY IS BEING ABLE TO SELL A PRODUCT GLOBALLY WORLD WIDE WITHOUT CHANGING THE PRODUCTS CONTENTS OR NAME. ADAPTION IS ADAPTING TO THE MARKET SUCH AS CHANGING THE PRODUCT FOR DIFFERENT REGIONS. (NOT SELLING BEEF AT MCDONALDS IN SOME COUNTRIES OVERSEAS) |
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Term
| WHAT ARE THE FIVE METHODS OF DEPARTMENTALIZATION? |
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Definition
| FUNCTIONAL, PRODUCT, CUSTOMER, GEOGRAPHIC, MATRIX |
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Term
| WHAT IS JOB SPECIALIZATION? |
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Definition
| SPECIALIZING ON ONE JOB SUCH AS IN AN ASSEMBLY LINE. THE NEGATIVE EFFECTS OF THIS IS THAT EMPLOYEES WILL BECOME BORED, LESS PRODUCTIVE, MAKE MORE MISTAKES, AND THERE ARE HIGHER TURNERS. |
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Term
| WHAT IS DISCRIMINATION? (DISPARATE TREATMENT VS. ADVERSE IMPACT) |
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Definition
| (DISPARATE IMPACT IS TREATING PEOPLE OF A PROTECTED CLASS DIFFERENTLY) ADVERSE IMPACT IS DISCRIMINATORY BUT NOT ON PURPOSE |
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Term
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Definition
| SEX FOR A RAISE OR NEW POSITION? |
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Term
| HOSTILE WORK ENVIRONMENT? |
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Definition
| THIS IS UNWANTED TENSION BY SOMEONE AGAINST SOMEONE ELSE. IT IS HARASSING. |
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Term
| INTERNAL VS EXTERNAL RECRUITING? |
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Definition
| INTERNAL IS PROMOTING FROM WITHIN ( IT PROVIDES MOTIVATION TO CURRENT AND FUTURE EMPLOYEES KNOWING THAT THEY CAN BE PROMOTED IN THE FUTURE. EXTERNAL IS USING THE NEWSPAPER, INTERNET, JOB FAIRS, OR COMPANY WEBSITES TO LET PEOPLE KNOW ABOUT POTENTIAL JOBS. |
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Term
| WHAT IS MASLOW/ALDERFER/MCCLELLAND KNOWN FOR? |
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Definition
| HEIARCHY OF NEEDS: (TOP TO BOTTOM PYRAMID) SELF-ACTUALIZATION, ESTEEM, LOVE/BELONGING, SAFETY, PHYSIOLOGICAL. |
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Term
| WHAT IS A VISIONARY LEADER VS A MANAGER? |
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Definition
| A VISIONARY LEADER MOTIVATES PEOPLE TO DO GOOD. A MANAGER IS IN CHARGE OF DAY TO DAY OPERATIONS AND THEY DONT SEE THE BIGGER PICTURE. |
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Term
| WHAT ARE FORMAL COMMUNICATION CHANNELS? |
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Definition
| FORMAL COMMUNICATION CHANNELS ARE UPWARD, DOWNWARD, AND HORIZONTAL. |
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Term
| WHAT ARE INFORMAL COMMUNICATION CHANNELS? |
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Definition
| INFORMAL COMMUNICATION IN THE WORKPLACE SATISFIES EMOTIONAL AND SOCIAL NEEDS. THERE ARE NOT BASED ON POSITION WITHIN THE ORGANIZATION. (GRAPEVINE, VINE, CLUSTER) |
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Term
| WHAT IS THE COMMUNICATION PROCESS? |
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Definition
| IF A SPEAKER AND LISTENER SHARE THE SAME LANGUAGE OR KNOWLEDGE THEN THEY SHARE THE SAME CODE AND CAN COMMUNICATE. HOW SOMEONE SPEAKS (ENCODE) AND SOMEONE RECEIVES IT (DECODE) DETERMINES HOW WELL THEY UNDERSTAND THE SUBJECT MATTER. |
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Term
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Definition
| ESTABLISH STANDARDS, COMPARE TO STANDARD, IDENTIFY AND CORRECT EVALUATION. |
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Term
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Definition
| SETTING A BUDGET AND COMPARING IT TO WHAT YOU ACTUALLY DID. THE BUDGET VS THE ACTUAL. THE VARIANCE. |
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Term
| WHAT IS AUTHENTICATION IN REGARDS TO PROTECTING INFORMATION? |
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Definition
| the process of determining whether someone or something is, in fact, who or what it is declared to be. |
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Term
| WHAT IS AUTHORIZATION IN REGARDS TO PROTECTING INFORMATION? |
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Definition
| the process of giving someone permission to do or have something. |
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Term
| WHAT IS TWO-FACTOR IN REGARDS TO PROTECTING INFORMATION? |
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Definition
| Two-factor authentication is a security process in which the user provides two means of identification, one of which is typically a physical token, such as a card, and the other of which is typically something memorized, such as a security code |
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Term
| WHAT IS BIOMETRICS IN REGARDS TO PROTECTING INFORMATION? |
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Definition
| is the science and technology of measuring and statistically analyzing biological data. USING A FINGERPRINT OR EYE SCAN TECHNOLOGY TO IDENTIFY SOMEONE. |
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Term
| WHAT IS FIREWALL IN REGARDS TO PROTECTING INFORMATION? |
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Definition
| is a set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks. |
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Term
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Definition
| a series of standards, developed and published by the International Organization for Standardization (ISO), that define, establish, and maintain an effective quality assurance system for manufacturing and service industries. |
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Term
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Definition
| a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. |
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Term
| WHAT ARE THE FORMS OF GLOBAL BUSINESS? |
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Definition
| EXPORT, JOINT VENTURE, LICENSING, DIRECT INVESTMENT, EXPORTING, |
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Term
| WHAT IS A LINE-FUNCTION VS STAFF-FUNCTION? |
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Definition
| LINE FUNCTION CONTRIBUTES DIRECTLY TO SELLING PRODUCT, STAFF FUNCTION IS NOT DIRECTLY RELATED TO SELLING PRODUCT SUCH AS A DIRECTOR OF TRAINING. |
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Term
| WHAT ARE THE LEVELS OF SOCIAL RESPONSIBILITY FOR A COMPANY? |
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Definition
| ECONOMIC, DISCRETIONARY, ACCOMMODATE,LEGAL, & PROACTIVE |
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Term
| WHAT ARE THE RULES FOR EFFECTIVE BRAINSTORMING? |
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Definition
| There are no dumb ideas.Don’t criticize other people’s ideas,Build on other people’s ideas.Reverse the thought of “quality over quantity. |
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Term
| WHAT DID TIME IN MOTION STUDIES SHOW? |
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Definition
| BY ELIMINATING THE TIME TO GET PIECES FROM DIFFERENT LOCATIONS ON AN ASSEMBLY LINE, THE COMPANY CAN PERFORM THE JOB MORE EFFICIENTLY AND GET MORE DONE |
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Term
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Definition
| IN A GROUPTHINK PEOPLE TEND TO GO ALONG WITH IDEAS, PEOPLE DON'T SPEAK UP WITH NEW IDEAS, THEY DON'T REJECT OTHER PEOPLES BAD IDEAS AND AS A RESULT THE SAME THING CONTINUES TO OCCUR. |
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Term
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Definition
| WHEN YOU BRING SOMEONE IN TO HELP THE COMPANY GET A NEW FEEL BECAUSE THINGS ARE GOING BAD IN THE DAY TO DAY EXPERIENCES. |
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Term
| WHAT IS THE INNOVATION STREAM? |
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Definition
| THE CHANGE OF TECHNOLOGY OVER TIME, THE RECORDER TO A CASSETTE, TO CD, TO MP3 PLAYER, TO IPOD |
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Term
| WHAT ARE THE 4 IDEAS OF GROUP PROJECTS? |
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Definition
| FORMING (FIRST TIME WORKING TOGETHER), STORMING (IDENTIFY A ROLL FOR EVERYONE), NORMING (SOCIALIZING AND GETTING TO KNOW EACH OTHER) PERFORMING (WORKING TOGETHER LEADERS TO THE ACCOMPLISHMENT OF THE GOAL) |
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Term
| WHAT IS THE CODE OF ETHICS? |
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Definition
| adopted by organizations to assist members in understanding the difference between 'right' and 'wrong' and in applying that understanding |
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Term
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Definition
| Performance-appraisal data collected from 'all around' an employee his or her peers, subordinates, supervisors, and sometimes, from internal and external customers. Its main objective usually is to assess training and development needs and to provide competence-related information for succession planning not promotion or pay increase. Also called multi-rater assessment, multi-source assessment, multi-source feedback. |
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Term
| STRUCTURE V. UNSTRUCTURED INTERVIEW? |
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Definition
| UNSTRUCTURED Interview without any set format but in which the interviewer may have some key questions formulated in advance. STRUCTURED format is a standardized method of comparing job candidates. FORMAL QUESTIONS AND JOB ATTIRE. |
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Term
| JOB ANALYSIS, VS JOB DESCRIPTION, VS JOB SPECIFICATION ? |
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Definition
| ANALYSIS ( Detailed examination of the (1) tasks (performance elements) that make up a job (employee role), (2) conditions under which they are ...) DESCRIPTION (EXPLANATION OF WHAT THE JOB ACTUALLY IS AND WHAT YOU HAVE TO DO) SPECIFICATION ( THE EXACT REQUIREMENTS NEEDS FOR THE JOB IN ORDER TO PERFORM) |
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Term
| WHAT IS THE GOAL SETTING THEORY? |
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Definition
| ESTABLISH SPECIFIC MEASURABLE ATTAINABLE REALISTIC TIMELY GOALS! |
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Term
| REINFORCEMENT THEORY, POSITIVE/NEGATIVE PUNISHMENT? |
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Definition
| A behavioral construct where control is achieved by manipulating the consequences of behavior. POSITIVE PUNISHMENT IS TO PREVENT SOMETHING FROM OCCURRING IN THE FUTURE, NEGATIVE PUNISHMENT IS USED AFTER SOMETHING HAS ALREADY HAPPENED |
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Term
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Definition
| proposes that a person will decide to behave or act in a certain way because they are motivated to select a specific behavior over other behaviors due to what they expect the result of that selected behavior will be. |
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Term
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Definition
| TWO PEOPLE THAT DAY THE SAME JOB. ONE PERSON MAKES 10K MORE THAN THE OTHER. THE PERSON WITH THE LOWER SALARY WILL NOT BE PLEASED AND NOT PERFORM AS WELL OR MIGHT EVEN QUIT. NO MOTIVATION. |
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Term
| LEADERSHIP THEORIES(DECISION TREE) BLAKE/MOUTON |
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Definition
| a decision support tool that uses a tree-like graph or model of decisions and their possible consequences, including chance event outcomes, resource costs, and utility. |
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Term
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Definition
Concern for People – This is the degree to which a leader considers the needs of team members, their interests, and areas of personal development when deciding how best to accomplish a task.
Concern for Production – This is the degree to which a leader emphasizes concrete objectives, organizational efficiency and high productivity when deciding how best to accomplish a task.
LEADERSHIP GRID. X AXIS CONCERN FOR PRUDCITON (LOW TO HIGH. Y AXIS CONCER FOR PEOPLE (LOW TO HIGH) |
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Term
| PARTICIPATIVE, DELEGATE, SUPPORTIVE LEADERSHIP STYLES |
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Definition
| PARTICIPATIVE ( PARTICIPATES IN THE WORK AND LEADING) DELEGATE ( PUTS WORK ALL ON EMPLOYEES) SUPPORTIVE ( IS THERE FOR HELP AND TO CONTRIBUTE IF NEEDED) |
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Term
| FIEDLERS CONTIGENCY THEORY |
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Definition
| a leadership theory of industrial and organizational psychology developed by Fred Fiedler (born 1922), one of the leading scientists who helped his field move from the research of traits and personal characteristics of leaders to leadership styles and behaviours. |
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Term
| WHAT ARE THE TYPES OF FEEDBACK? |
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Definition
Negative feedback, or corrective comments about past behavior. These are things that didn’t go well.
Positive feedback, or affirming comments about past behavior. These are things that went well and need to be repeated.
Negative feedforward, or corrective comments about future behavior. These are things that don’t need to be repeated next time.
Positive feedforward, or affirming comments about future behavior. These are things that would improve performance in the future. |
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Term
| ACTIVE LISTENING VS EMPATHETIC LISTENING? |
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Definition
| ACTIVE (MAKING HEAD MOVEMENTS AND COMMENTS SHOWING YOU ARE LISTENING AND PAYING ATTENTION) EMPATHETIC LISTENING understanding both the content of a message as well as the intent of the sender |
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Term
| WHAT MAKES UP NONVERBAL COMMUNCATION? |
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Definition
| Messages can be communicated through gestures and touch, by body language or posture, by facial expression and eye contact |
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Term
| WHAT IS THE PERCEPTION PROCESS? (SELF/OTHERS) |
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Definition
| process by which people translate sensory impressions into a coherent and unified view of the world around them (BASED OFF MEMORY) |
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Term
| WHAT ARE THE 4 PARTS OF THE BALANCE SCORECARD? |
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Definition
| FINANCIAL, CUSTOMER, LEARNING/GROWTH, AND INTERNAL BUSINESS PROCESS |
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Term
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Definition
| data processing using sophisticated data search capabilities and statistical algorithms to discover patterns and correlations in large preexisting databases; a way to discover new meaning in data |
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Term
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Definition
| unanalyzed data; data not yet subjected to analysis. |
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Term
| SUPERVISED VS UNSUPERVISED DATA MINING? |
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Definition
| Inunsupervised methods, no target variable is identified as such. Instead, the data miningalgorithm searches for patterns and structure among all the variables. The most commonunsupervised data mining method is clustering. SUPERVISED IS LOOKING AT A SPECIFIC TARGET AND ANALYZING IT |
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Term
| 1ST MOVER ADVANTAGE DEFINITION? |
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Definition
| the advantage gained by the initial ("first-moving") significant occupant of a market segment. It may be referred to as Technological Leadership. This advantage may stem from the fact that the first entrant can gain control of resources that followers may not be able to match |
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Term
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Definition
| Total productivity = Output quantity / Input quantity |
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